Visit the second floor of Slayter and you will see a new student printing location located next to the pole by the stairs. You can print to this printer, and to any of the seven other “Device to Lab” enabled printers, from your computer, tablet, smart phone, or Chromebook. Wondering if Windows 10 and Mac OS X El Capitan are supported? The answer is yes!

To set up your computer or device to print, see the “Personal Device to Lab Printing” page in MyDenison. There you’ll find a list of all eight “device to lab” enabled printers as well as setup instructions.

Please use the Print Release Station mounted on the pole to release your print job. There is a card swipe on the monitor so you can swipe your Denison ID card to quickly log in.

If you have any questions or problems, please visit the ITS Help Desk in Fellows Hall Room 100A (Monday-Thursday 8AM-6PM, Friday 7-10PM) or the Library Learning Commons (Sunday 5-10PM, Monday-Thursday 8AM-6PM) or contact us at 740-587-6395 or helpdesk@denison.edu

ITS has received reports about emails being distributed with a subject of “Document 2” or “Image4382047765.pdf” (the numbers differ) from forged Denison addresses. The email that appears to be from a Denison address has very little in the messages body but with an attachment that is a zip file. Please do not click on the attachment. It contains a Trojan downloader that is currently not being detected by most anti-virus software. The message is not from Denison. It is another fraudulent attempt to infect your computer.

If you are using Denison Apps Mail:

Open the message and click the down arrow beside the Reply button and select “Report phishing” in the menu that appears. (Note: if “Report phishing” does not appear as an option and “Report not phishing” appears instead then the message is already flagged as phishing.)

This reports the phishing attack to Google and improves the identification and blocking of future phishing attacks. After you report it, please delete the message.

NOTE: this option is only available in the web (Gmail) interface for Denison Apps. It is not available if you are using Thunderbird, Apple Mail, or another client to access your Denison Apps email.

Please DO NOT RESPOND to or click links in this or any emails that request computer account or other personal information. They are an attempt to steal, at minimum, your email or other computer account, at maximum, your identity.

If you opened the attachment, please contact the ITS Help Desk at helpdesk@denison.edu or 740-587-6395 to have your computer checked for malware.

ITS is releasing a number of updates for Mac computers through the Managed Software Center. When you connect your Mac on campus, you will likely see a prompt to update. These updates are OK to accept, please do so at your convenience.

Update:  The Banner upgrade work has been completed. 

Original Post:  There will be a critical upgrade performed for all Banner services, Saturday, 3/12/16 from 5:00 AM to 6:00 PM.  All Banner services (INB, Self-Service Banner and MyDenison Banner links) will be unavailable during this update.

(Please Note:  ITS anticipates that this upgrade will be completed by 6 PM, Saturday evening; however, and if necessary, ITS will extend the upgrade outage throughout the entire weekend.)

If you experience difficulty after this Banner update, please contact the Helpdesk at x6395 or by email:  helpdesk@denison.edu.

ITS has received reports about emails being distributed with no subject from several compromised Denison email accounts. The email that appears to be from “noreply@denison.edu”  or “Help Desk” with no subject and a message in the email body that starts with “ATTN: Due to the recent reports…” is a scam. Please do not click on the link in the message. The message is not from Denison. It is another fraudulent attempt (aka phishing attack) to gather your username and password.

If you are using Denison Apps Mail:

Open the message and click the down arrow beside the Reply button and select “Report phishing” in the menu that appears. (Note: if “Report phishing” does not appear as an option and “Report not phishing” appears instead then the message is already flagged as phishing.)

This reports the phishing attack to Google and improves the identification and blocking of future phishing attacks. After you report it, please delete the message.

NOTE: this option is only available in the web (Gmail) interface for Denison Apps. It is not available if you are using Thunderbird, Apple Mail, or another client to access your Denison Apps email.

Please DO NOT RESPOND to or click links in this or any emails that request computer account or other personal information. They are an attempt to steal, at minimum, your email or other computer account, at maximum, your identity.

If you replied to it in any fashion, please immediately change your password by logging in to MyDenison and choosing “Change your BigRedID password” from the My Apps menu. Please contact the ITS Help Desk at helpdesk@denison.edu or 740-587-6395 if you have any questions or concerns.

March edition:

What is malware?

(http://securingthehuman.sans.org/newsletters/ouch/issues/OUCH-201603_en.pdf)

OUCH! is the world’s leading, free security awareness newsletter designed for the common computer user. Published every month and in multiple languages, each edition is carefully researched and developed by the SANS Securing The Human team, SANS instructor subject matter experts and team members of the community. Each issue focuses on and explains a specific topic and actionable steps people can take to protect themselves, their family and their organization.

Update 12:40:  Google has resolved the issue. This outage affected less than 10% of the 30 day active users.

As of 11:01, Google has reported that they are investigating issues with the Drive/Docs environment.

Due to infrastructure upgrades at the host site, Blackboard will experience intermittent outages early Saturday AM (from 2:00-6:00AM). ITS recommends that you plan on not using Blackboard during this time. While you may be able to access Blackboard during much of this time, you run the risk of losing information you are submitting if a service interruption occurs.

If you experience problems with Blackboard after the outage, please report the problem to the ITS Help Desk at helpdesk@denison.edu.