by ·Comments Off on All about Hosting Zoom Events – 45-minute Virtual Session 3/10 11:00-11:45AM and Best Practices Guide

If you are planning to hold an event via Zoom, Information Technology Services (ITS) has put together two items to answer questions you may have:

These offerings are based on questions and input received from individuals who have hosted Zoom events this academic year. Topics include guidance on webinar vs. meeting, registration and authentication, settings, participant management, and more.

If you have additional questions or would like to provide feedback for these items, please email the ITS Service Desk at servicedesk@denison.edu or schedule a Client Success appointment for a virtual meeting.

by ·Comments Off on Zoom Check: Is Your Zoom Client Up-to-Date?

The version of the Zoom client on your computer or mobile device and whether or not you are signed into the Zoom client can have a significant impact on your Zoom experience. Zoom is regularly releasing updates to the Zoom Client for Mac, Windows, and mobile devices to add new features, fix bugs, and improve security. Lagging just a couple versions behind can mean you are missing valuable features.

ITS strongly recommends you take a minute to make sure:

IMPORTANT: 

  • You must sign in on every device on which you use Zoom including classroom or lab computers. If you have trouble signing in using the Sign in with SSO option, you may not yet have claimed your Denison Zoom license. Please see the “Are You Fully Set Up for Zoom” article.
  • You must follow the steps above to update Zoom on your computer. ITS updates Zoom in classrooms and labs and will be distributing the latest version on Thursday 3/11.  

Here are some of the features released over the past 6 months you may be missing out on if your Zoom client is not up-to-date…

  • Relocated and enhanced attendee view controls for webinars
  • Share and play video files directly into meeting (.mp4 and .mov files at HD and lower resolution only)
  • Select between mono or stereo audio when sharing content with computer sound
  • Enhanced nonverbal feedback and reactions
  • Enhanced co-host privileges over Breakout Rooms
  • Share multiple programs at once
  • Virtual Background support for additional CPUs
  • Self-select Breakout Room
  • High Fidelity Audio mode
  • Custom gallery view organization
  • Multi-pin and multi-spotlight
  • Side-by-side mode with speaker or gallery options when viewing a shared screen

If you have any questions, please see the MyDenison Zoom page for more information and resources or contact the ITS Service Desk at servicedesk@denison.edu or 740-587-6395.

by ·Comments Off on Monthly Security Awareness Newsletter – March

March edition:

Identity Theft

(https://www.sans.org/security-awareness-training/resources/identity-theft)

 

OUCH! is the world’s leading, free security awareness newsletter designed for everyone. Published every month in multiple languages, each edition is carefully researched and developed by the SANS Security Awareness team, instructors and community members.

by ·Comments Off on [Completed] Planned Banner Maintenance Saturday, March 6th, 2021 from 6:00 AM – 10:00 AM EST

Update 3/6/2021 8:15am:

All maintenance has been completed successfully.

Original Post:

Denison Information Technology Services (ITS) will be applying Banner security patches and module updates on Saturday, March 6th, 2021 from 6:00 AM – 10:00 AM EST that will impact access to Banner and related systems. Users will not be able to access these services listed below during the maintenance period:

Banner Admin Pages
Banner Self Service
Xtender
Jaggaer (e-procurement)
MyDenison content that relies on Banner data

This post will be updated when the maintenance is complete. If you have questions or concerns, please contact the ITS Service Desk at servicedesk@denison.edu or 740-587-6395.

by ·Comments Off on [RESOLVED] Unplanned Network Outage: Shepardson Hall

[Update] Saturday, 2/27/21 – 9:30 am

The issue has been resolved. Please report any issues to the ITS Service Desk at 740-587-6395 or email servicedesk@denison.edu.

Original Post:
ITS noticed that a few network devices in Shepardson Hall causing an unplanned network outage in the building. ITS is looking into the root cause and will update the ticket as soon as there is additional information.

Please contact the ITS Service Desk at 740-587-6395 or email servicedesk@denison.edu if there are any additional questions or concerns.

by ·Comments Off on COMPLETED: Planned interruptions for PERSONAL network drive access and printing on Thu. 2/25/21 between 6:00am and 6:30am

Update:
The maintenance has been completed. Please contact the ITS Service Desk at 740-587-6395 or email servicedesk@denison.edu if you have any issues after this time.

Original post:

ITS is planning to perform maintenance on the server hosting employee PERSONAL network drives (U:) on Thursday 2/25/21 between 6:00am and 6:30am. There will be a short outage for the above network drive and employee printing while the server is rebooted to complete the maintenance. Please do not update files stored on the network file servers during this time period.

by ·Comments Off on INFO: Windows updates/security patches will be released on 2/23/2021

Denison Information Technology Services (ITS) will be releasing security patches and critical updates to Windows computers the evening of Tuesday, February 23, 2021. You will be notified when updates are available via a Windows prompt that states, “You need some updates. Please select this message to install.“

Note: To install updates during the COVID-19 pandemic from off campus, you must be connected to GlobalProtect VPN. If you are on campus,  you do not need to connect to GlobalProtect VPN to access updates. Additionally, ITS would like to remind you that we do not automatically update your machine. It is your responsibility to run updates by clicking the message above.

ITS recommends you install the updates at your earliest convenience. Updates will take about 30 minutes to install, including a reboot to complete the process.

If you experience any issues or have any questions, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

by ·Comments Off on [RESOLVED] UNPLANNED SERVICE DISRUPTION: Persistent McAfee Pop-up

Information Technology Services (ITS) has received multiple reports of a McAfee pop-up appearing on Denison macOS devices running operating system versions of Catalina or higher (macOS 10.15+). The pop-up is a result of Apple’s latest efforts to enhance privacy and security for 3rd party applications on Apple computers. The image below shows the message contents:

McAfee pop-up

ITS has applied a change that should resolve the privacy requirements and prevent the pop-up from persisting. If you are still seeing the pop-up, please restart your computer at your earliest convenience and make sure you are connected to an internet network to ensure the change is applied to your computer.

If you have any questions, please contact the ITS Service Desk at servicedesk@denison.edu or 740-587-6395.

by ·Comments Off on Completed: Planned Outage: Wireless Maintenance Campus Wide, Thurs. 2/18/21 5-7am

Update 2/18/21 7:00am:

The network updates are complete. Please report any network issues to the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu. The Service Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/servicedesk for hours).

Original Post:

ITS will be performing network maintenance on Thursday 2/18/21 from 5:00-7:00am which may result in the loss of the wireless network.

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.
This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

by ·Comments Off on Planned Change: McAfee Endpoint Security upgrade on Denison-owned computers starting Thursday 02/18/21

On 2/18/21, Information Technology Services (ITS) will release an upgrade to McAfee Endpoint Security on Denison-owned computers. This upgrade is silent and will not impact your ability to use your computer while it is happening. At some point during the upgrade process, you might notice a Windows/Macintosh notification regarding your antivirus protection is off. It should resolve itself after a short period of time once the new software version is installed and running. Please note, this is different from Enabling the Chrome extension. If the Windows/Macintosh notification stays there permanently, please contact the ITS Service Desk at servicedesk@denison.edu or 740-587-6395.