by ·Comments Off on Completed: Planned Outage: Network Maintenance in Burton Morgan, Tue. 8/9/16 5-7am

Update 8/9/16 7:00am:

The network updates are complete. Please report any network issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu. The Help Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/helpdesk for hours).

Original Post:

ITS will be performing network maintenance on Tuesday 8/9/16 from 5:00-7:00am which may result in the loss of the wired or wireless network in the following locations.

Burton Morgan

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.

This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on Completed: Planned interruptions for network drive access and printing on Thu, 8/4/16 between 4:00am and 7:30am

File and print server updates are complete. Please report any issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu (see www.denison.edu/its/helpdesk for hours).

Original post:

ITS is planning to install latest updates on servers hosting shared network drives (PERSONAL, SHARED, MEDIA, SCRATCH, etc) on Thursday, 8/4/16 between 4:00am and 7:30am. As these updates are being applied, there will be short outages for the above network drives and printing while servers are updated and rebooted to complete installation. Please do not update files stored on the network file servers during these time periods.

by ·Comments Off on Planned Outage: Blackboard unavailable Friday 7/29/16 2:00-6:00AM

Due to planned maintenance by the hosting company, Blackboard will be unavailable from 2:00-6:00AM this Friday.

Should you experience any problems accessing Blackboard after 6:00AM on Friday 7/29, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu so the Help Desk can follow up as soon as we open at 8:00AM.

by ·Comments Off on SciQuest Production Environment Downtime – 7/29 – 9PM through 7/31 – 12 PM

Reminder: SciQuest Production Environment Downtime for 16.2 Promotion

This is a reminder that the SciQuest production environments will be unavailable from Friday, July 29, 2016 at 9 p.m. EDT until Sunday, July 31, 2016 at 12 p.m. EDT for the 16.2 release upgrade. Once the upgrades have been completed, you will be notified via email. At that time, you may begin using the new 16.2 features and functionality.

If you have any questions or issues, please submit them through the Customer Support Portal.

 

by ·Comments Off on Completed: Planned Outage: Maintenance on Wireless “denison” and Student “eduroam”, Thur. 7/28/16 5-7am

Update 7/28/16 7:00am:

The network updates are complete. Please report any network issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu. The Help Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/helpdesk for hours).

Original Post:

ITS will be performing network maintenance on Thursday 7/28/16 from 5:00-7:00am which may result in the loss of the wireless connection when connecting to “denison” or “eduroam” for students.

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.

This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on Resolved: Unplanned Outage: Network Outage West & North Quad 7/22/16 12:30 pm

Update 7/22/16 1:30pm

The network gear is now running on a generator for west and north campus. The generator will power the gear through the evening into tomorrow. Gear should be moved back to building power on Saturday 7/23/16.

Update 7/22/16 12:45:

Due to electrical work being completed in Curtis, the networking gear was transferred to a temporary generator. This has not been a smooth transition causing one of our core network devices to reboot multiple times. As of now the gear seems to be back online and stabilized.

Original Post:

Technical services has noticed disruptions from equipment on the network and are investigating. We will have an update as soon as possible. Please contact the Help Desk x6395 if you are currently experiencing network issues.

by ·Comments Off on Completed: Planned Network Outage: Power & Cabling Maintenance in Smith & Curtis, Fri. 7/22/16 – 7/25/16

Update 7/25/16 3:20pm:

Network services have returned to Smith Hall.

Please report any network issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu. The Help Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/helpdesk for hours).

Update 7/25/16 10:30am:

Claypool Electric hopes to have the fiber optic cabling work completed by 1pm today. Once this is completed network services will return to Smith.

Original Post:

Claypool Electric will be performing power and cabling maintenance starting Friday 7/22/16 at 8am. The maintenance is planned to be finished by Monday morning 7/25/16. Network to Smith Hall will be down during the duration of the maintenance.

This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

 

 

by ·Comments Off on Cancelled: Planned Outage: Maintenance on Wireless “denison” and Student “eduroam”, Thur. 7/21/16 5-7am

No changes were made.  This maintenance will be re-scheduled.

Original post:

ITS will be performing network maintenance on Thursday 7/21/16 from 5:00-7:00am which may result in the loss of the wireless connection when connecting to “denison” or “eduroam” for students.

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.

This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on Resolved: Denison Dollars Payments Currently Unavailable – Tues 7/19/16

Update:

CBORD has resolved the issue around 4pm on 7/19/16, and Denison Dollars payments via ID cards are currently working. If you see any problems, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

Original post:

Due to an issue with the CBORD system, Denison Dollars payments via ID cards are currently unavailable. The vendor is working to correct the issue and this post will be updated as soon as the problem is corrected.

If you have any questions, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.