by ·Comments Off on UPDATED: Network Drives (Personal/Shared/Media) Not Mapping on Some Windows 10 Computers

UPDATE 11/10/16 4:00PM

A Windows 10 update that corrects the drive mapping issue has now been released. There are two methods to install it:

  • Click the Start button and then select “Settings”, “Update & Security”, and “Windows Update”. You should see the update listed there and your computer will automatically download and prompt you to restart (or schedule a restart) to install it. NOTE: If the update is not listed, please click the “Check for Updates” button.
  • At the end of the day, click the Start button and choose “Power” and then “Update and Shutdown” or “Update and Restart”.

UPDATE 11/10/16 12:15PM

ITS has identified that the drive mapping issue is the result of a recently released Windows update. Microsoft has issued another update that corrects the issue and ITS is in the process of testing it prior to releasing it to campus to assess if it causes any other issues. This post will be updated again as soon as the update that fixes the issue is released. In the meantime, please use the workaround below to mount your Novell drives.

ORIGINAL POST:

ITS has received a number of reports where network drives have not mapped as expected after logging in to a Windows computer and do not appear in File Explorer. If you experience this problem, please try the following workaround to access your network drives:

  1. Click the up arrow in the lower righthand corner of your Windows desktop.
  2. Right-click on the red N in the window that appears.
  3. Choose “Novell Login” at the top of the resulting menu.
  4. Enter your BigRedID and password as usual and click OK.
  5. Click the Windows Start button and choose “File Explorer” and see if your network drives are listed.

Please report the problem to the ITS Help Desk including the following information:

  • When you tried to log in.
  • The Denison inventory sticker number of the computer you were using (this has been reported on both faculty/staff and eclassroom computers).
  • Whether you tried the above workaround and if it was successful.

This post will be updated as more information is available. If you have any questions, please contact us…

ITS Help Desk
phone: 740-587-6395
email: helpdesk@denison.edu
online: helpdesk.denison.edu

 

 

by ·Comments Off on ITS has noticed intermittent wireless outages

Update 11/10/16 5:45am

The wireless fix is now in place. Please report any wireless network issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu. The Help Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/helpdesk for hours).

Original Post

We have recently noticed that several wireless access points (wireless routers) across campus have been rebooting in the middle of the day. This has been occurring over the past 3-4 weeks and would usually happen less than one time a day. We will be putting in a fix tomorrow (11/10/16) that we hope will address this issue. You may or may not have noticed the effects of this.

This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

 

by ·Comments Off on Completed: Planned Outage: Campus Firewall Maintenance, Thurs. 11/10/16 5-7am

Update 11/10/16 7:00am

The network updates are complete. Please report any network issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu. The Help Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/helpdesk for hours).

Original Post

ITS will be performing campus firewall maintenance on Thursday 11/10/16 from 5:00-7:00am which may result in the loss of the wired or wireless network.

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.

This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on Monthly Security Awareness Newsletter – November

November edition:

Using the Cloud Securely

(http://securingthehuman.sans.org/newsletters/ouch/issues/OUCH-201611_en.pdf)

OUCH! is the world’s leading, free security awareness newsletter designed for the common computer user. Published every month and in multiple languages, each edition is carefully researched and developed by the SANS Securing The Human team, SANS instructor subject matter experts and team members of the community. Each issue focuses on and explains a specific topic and actionable steps people can take to protect themselves, their family and their organization.

by ·Comments Off on Completed: Planned Outage: DNS Server Maintenance Tues. 11/4/16 5-7am

Update 11/8/16 6:30am:

The DNS server updates are complete. Please report any network issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu. The Help Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/helpdesk for hours).

Original post:

ITS will be performing maintenance on one of our domain name servers (DNS) on Tuesday, 11/8/2016 between 5:00-7:00am. Network access (especially Internet) may be slow while maintenance is occurring. Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.

This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on Update: Accessing Banner directly (banner.denison.edu) may result in an error

Accessing Banner (Banner INB) directly may result in an error.  Selecting My Banner from the My Apps menu in MyDenison works as expected.  To ensure that your direct access works as expected, please make sure to clear your cache and cookies in Firefox and in Microsoft’s Internet Explorer (IE) before directly accessing Banner.

Additional Info:

In IE11 – the best way to clear your cache and cookies is to also turn off (un-check) “Preserve Favorites Website Data”.  Here are the exact steps:  Select Tools (via the Gear Icon) > Safety > Delete browsing history > Make sure to uncheck Preserve Favorites website data and check both Temporary Internet Files and Cookies then click Delete.

For additional help, please contact the ITS Helpdesk – helpdesk@denison.edu, or by calling 740-587-6395.

 

by ·Comments Off on Students: Pizza, Pop & Printing – Sunday 11/6/16, 6:30-7:00PM

Did you know you can print straight from your laptop, tablet, or smartphone to Denison’s public printers?

Have some pizza and pop and learn how to print to lab printers from your personal devices!

When: Sunday, 11/6/16 6:30-7:00PM

Where: Library Atrium Level Conference Room – A07 (head down the stairs from the Learning Learning Commons, take a left on the next level down and look for the glass door with a red balloon!)

Can’t make it to the workshop? Check out the instructions available within MyDenison – use the search box in the top right-hand corner to look for “device to lab printing”.

by ·Comments Off on Completed: Planned Outage: Listserv Server Maintenance Thurs. 11/3 5-7am

Update 11/03/2016 7:10am

Updates have been installed.  All should be running normally.  If you experience problems, please call the ITS Helpdesk at x6395.

Original post:

ITS will be performing maintenance on the Listserv service on Thursday, 11/3/2016 between 5:00-7:00am. Email sent via the listserv system may be delayed and access to the list consoles may be interrupted.

This post will be updated when the work is complete. If you experience any list service issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on Students: Free Snacks at Sun 10/30 6:30PM “Tech & Treat” Printing Workshop!

Tech & Treat Workshop: Setting up Printing on Your Personal Devices
Sun. 10/30, 6:30-7:00 PM – Library A07 – Atrium Level Meeting Room

Did you know that you can configure your personal computer or mobile device to print to popular Denison lab printers (including the newest addition on the second floor of Slayter Union!) with just a few easy steps?

Join the ITS Help Desk in Library A07 for cider, cookies, and a short tutorial on setting up your Mac or Windows computer, Android or iOS device, or Chromebook this Sunday at 6:30PM.

Can’t make it this Sunday? The workshop will be held again next Sunday (11/6) at 6:30PM in Library A07.

by ·Comments Off on Resolved: Unplanned Network Outage – Network Service Interruption Campus Wide

Update 10/26/16 1:00pm:

All network services are back online. There was a power event that impacted a good portion of campus. The Bryant Arts Building took the longest to restore due to a power supply that we had to manually turn on after the event.

Please contact the Help Desk x6395 if you are currently experiencing network issues.

Original Post:

Technical Services identified a network outage that was felt across campus. A power shortage is the suspected cause of the outage. If another source of the outage is identified we will update this post accordingly.

Please contact the Help Desk x6395 if you are currently experiencing network issues.