March edition:
(https://www.sans.org/security-awareness-training/resources/identity-theft)
OUCH! is the world’s leading, free security awareness newsletter designed for everyone. Published every month in multiple languages, each edition is carefully researched and developed by the SANS Security Awareness team, instructors and community members.
Update 3/6/2021 8:15am:
All maintenance has been completed successfully.
Original Post:
Denison Information Technology Services (ITS) will be applying Banner security patches and module updates on Saturday, March 6th, 2021 from 6:00 AM – 10:00 AM EST that will impact access to Banner and related systems. Users will not be able to access these services listed below during the maintenance period:
Banner Admin Pages
Banner Self Service
Xtender
Jaggaer (e-procurement)
MyDenison content that relies on Banner data
This post will be updated when the maintenance is complete. If you have questions or concerns, please contact the ITS Service Desk at servicedesk@denison.edu or 740-587-6395.
[Update] Saturday, 2/27/21 – 9:30 am
The issue has been resolved. Please report any issues to the ITS Service Desk at 740-587-6395 or email servicedesk@denison.edu.
Original Post:
ITS noticed that a few network devices in Shepardson Hall causing an unplanned network outage in the building. ITS is looking into the root cause and will update the ticket as soon as there is additional information.
Please contact the ITS Service Desk at 740-587-6395 or email servicedesk@denison.edu if there are any additional questions or concerns.
Update:
The maintenance has been completed. Please contact the ITS Service Desk at 740-587-6395 or email servicedesk@denison.edu if you have any issues after this time.
Original post:
ITS is planning to perform maintenance on the server hosting employee PERSONAL network drives (U:) on Thursday 2/25/21 between 6:00am and 6:30am. There will be a short outage for the above network drive and employee printing while the server is rebooted to complete the maintenance. Please do not update files stored on the network file servers during this time period.
Denison Information Technology Services (ITS) will be releasing security patches and critical updates to Windows computers the evening of Tuesday, February 23, 2021. You will be notified when updates are available via a Windows prompt that states, “You need some updates. Please select this message to install.“
Note: To install updates during the COVID-19 pandemic from off campus, you must be connected to GlobalProtect VPN. If you are on campus, you do not need to connect to GlobalProtect VPN to access updates. Additionally, ITS would like to remind you that we do not automatically update your machine. It is your responsibility to run updates by clicking the message above.
ITS recommends you install the updates at your earliest convenience. Updates will take about 30 minutes to install, including a reboot to complete the process.
If you experience any issues or have any questions, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.
Information Technology Services (ITS) has received multiple reports of a McAfee pop-up appearing on Denison macOS devices running operating system versions of Catalina or higher (macOS 10.15+). The pop-up is a result of Apple’s latest efforts to enhance privacy and security for 3rd party applications on Apple computers. The image below shows the message contents:
ITS has applied a change that should resolve the privacy requirements and prevent the pop-up from persisting. If you are still seeing the pop-up, please restart your computer at your earliest convenience and make sure you are connected to an internet network to ensure the change is applied to your computer.
If you have any questions, please contact the ITS Service Desk at servicedesk@denison.edu or 740-587-6395.
Update 2/18/21 7:00am:
The network updates are complete. Please report any network issues to the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu. The Service Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/servicedesk for hours).
Original Post:
ITS will be performing network maintenance on Thursday 2/18/21 from 5:00-7:00am which may result in the loss of the wireless network.
Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.
This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.
On 2/18/21, Information Technology Services (ITS) will release an upgrade to McAfee Endpoint Security on Denison-owned computers. This upgrade is silent and will not impact your ability to use your computer while it is happening. At some point during the upgrade process, you might notice a Windows/Macintosh notification regarding your antivirus protection is off. It should resolve itself after a short period of time once the new software version is installed and running. Please note, this is different from Enabling the Chrome extension. If the Windows/Macintosh notification stays there permanently, please contact the ITS Service Desk at servicedesk@denison.edu or 740-587-6395.
Update 2/13/2021 11:20am:
All maintenance has been successfully completed.
If you experience any issues with Xtender, please clear your browser cache. To do this in Google Chrome, click on the Chrome menu (3 vertical dots in the upper righthand corner) and then choose “More Tools”, and then “Clear browsing data”. Make sure the Time Range is set to “All time” and that “Cached images and files” is checked and then click on “Clear Data”. For instructions on clearing your cache in other web browsers, see https://www.pcmag.com/article2/0,2817,2480401,00.asp
If you continue to have problems, please contact the ITS Service Desk at servicedesk@denison.edu or 740-587-6395.
Original Message:
Denison Information Technology Services (ITS) will be upgrading Xtender, the Banner Document Imaging System, beginning at 6:00 PM on Friday, February 12th, and will remain unavailable until 6:00 PM on Saturday, February 13th (a 24-hour maintenance). Users will not be able to store or retrieve documents during this maintenance period. ITS will be bringing down the service to complete this maintenance, so there will be no access to any documents (new or previously uploaded) until the system is brought back online the next day. Please plan accordingly.
Access to Self-Service Banner, MyDenison, Notebowl, etc. will not be impacted by this maintenance.
Once the update is complete, ITS will update this post to indicate system availability.
Please report any issues to the ITS Service Desk at servicedesk@denison.edu or by calling 740-587-6395.
At 4:12 am on February 9, 2021, Notebowl made the configuration updates listed below.
Please email servicedesk@denison.edu if you have any Notebowl questions or issues.