8/11/17 11:57
Google is reporting degraded performance for some G Suite (previously Google Apps) accounts using Docs, Sheets, Slides, and Forms. Some issues have already been addressed and Google expects a full resolution by 14:30 today.
Resolved: Unplanned Outage on Eduroam Wireless Network
Update 6:00pm:
The eduroam wireless network is now operating as normal. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.
Original Post:
We were notified that users trying to connect to the Denison wireless network via eduroam are unable and gives an error along the lines of – “Can’t sign in because the sign-in requirements for your device and the network are different. Please contact your IT support.” on the Windows, while on the mac computers it does not do anything. We are looking into the issue right now and will update this post as soon as we can. Please contact the ITS Helpdesk at 740-587-6395 or by email at helpdesk@denison.edu if you have any additional questions.
Completed: Planned Login Maintenance, Thurs 8/10/17 6:30-7:30am
Update 8/10/17 7:32 AM:
All maintenance successfully completed.
Original Post:
Between 6:30 and 7:30 AM, ITS will perform routine maintenance to the our Login infrastructure. During this maintenance period users may not be able to login to BigRedID based services such as Denison Apps, MyDenison, NoteBowl and other services.
This post will be updated when work is completed. If you experience login issues with BigRedID based services after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.
SCAM Phone Calls Requesting “Copier Model”
ITS has received several reports of calls from “Jennifer at Business Technology” requesting information on the model of copier in use. THESE ARE SCAM CALLS. Please do not provide any information.
Monthly Cybersecurity Awareness Newsletter – August
August edition:
(https://securingthehuman.sans.org/newsletters/ouch/issues/OUCH-201708_en.pdf)
OUCH! is the world’s leading, free security awareness newsletter designed for the common computer user. Published every month and in multiple languages, each edition is carefully researched and developed by the SANS Securing The Human team, SANS instructor subject matter experts and team members of the community. Each issue focuses on and explains a specific topic and actionable steps people can take to protect themselves, their family and their organization.
Completed: Planned Network Outages Saturday, 8/12/2017 6am-noon
Update 8/12/17 12:15pm:
The network updates are complete. Please report any network issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu. The Help Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/helpdesk for hours).
Update 8/9/17 7:30am:
The network updates on Wednesday, 8/9/2017 are complete. Please report any network issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu. The Help Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/helpdesk for hours).
Original post:
ITS will be performing upgrades to the network infrastructure on Wednesday, August 9th between 5 and 7:30am and Saturday, August 12th between 7am and noon. While the upgrades are happening there will be brief interruptions to on-campus services and to Internet traffic from on-campus.
Accordingly, ITS recommends that you DO NOT edit files over the network or submit information online during the maintenance time periods as your work may be lost when the network outages occur.
This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.
Completed: Planned interruptions for network drive access and printing on Tues. 8/8/17 and Thur. 8/10/17 between 4:00am and 7:30am
File and print server updates are complete. Please report any issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu (see www.denison.edu/its/helpdesk for hours).
Original post:
ITS is planning to install latest updates on servers hosting shared network drives (PERSONAL, SHARED, MEDIA, SCRATCH, etc) on Tuesday 8/8/17 and Thursday 8/10/17 between 4:00am and 7:30am. As these updates are being applied, there will be outages for the above network drives and printing while servers are updated and rebooted to complete installation. Please do not update files stored on the network file servers during these time periods.
Resolved – Service Disruption for Dialpad
Update 8/2/17 2:10 pm
Issues with calling on Dialpad have been resolved. All calling services should now be functioning correctly. Please let us know if you have any questions or concerns by contacting the ITS Helpdesk at 740-587-6395 or helpdesk@denison.edu
Update 8/2/17 1:40pm:
Dialpad has acknowledged the outage and is currently investigating the issue.
Original Post 1:25pm:
Dialpad calling is currently unavailable. We are contacting Dialpad and hope to have this resolved as soon as possible. Please let us know if you have any questions or concerns by contacting the ITS Help Desk at helpdesk@denison.edu.
Completed: Planned Network Outage Thursday, 8/3/2017 5-7:30am
Update 8/3/17 7:45am:
The network updates are complete. Please report any network issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu. The Help Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/helpdesk for hours).
Original Post:
ITS will be performing upgrades to the network infrastructure on Thursday, August 3rd between 5 and 7:30am. While the upgrades are happening there will be brief interruptions to on-campus services and to Internet traffic from on-campus.
Accordingly, ITS recommends that you DO NOT edit files over the network or submit information online during the maintenance time periods as your work may be lost when the network outages occur.
This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.
Completed: Planned Outage: Network Maintenance on Campus Buildings and Remote Access, Wed. 8/2/17 5-7am
Update 8/2/17 6:00am:
The network updates are complete. Please report any network issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu. The Help Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/helpdesk for hours).
Original Post:
ITS will be performing network maintenance on Wednesday 8/2/17 from 5:00-7:00am which may result in the loss of the wired network, wireless network, or remote access.
Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.
This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.