by ·Comments Off on Completed: Planned Outage: Campus Wide Internet Outage, Wednesday 11/22/17 5:30-6am

Update 11/22/17 6:00am:

The network updates are complete. Please report any network issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu. The Help Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/helpdesk for hours).

Original Post:

ITS will be performing network maintenance on Wednesday 11/22/17 from 5:30-6:00am which will result in the loss of the internet campus wide.

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.

This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on Completed: Planned interruptions for network drive access and printing on Tues. 11/21/17 between 4:00am and 7:30am

File and print server updates are complete. Please report any issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu (see www.denison.edu/its/helpdesk for hours).

Original post:
ITS is planning to install latest updates on servers hosting shared network drives (PERSONAL, SHARED, MEDIA, SCRATCH, etc) on Tuesday 11/21/17 between 4:00am and 7:30am. As these updates are being applied, there will be outages for the above network drives and printing while servers are updated and rebooted to complete installation. Please do not update files stored on the network file servers during these time periods.

by ·Comments Off on Please Disregard “ITS Help Desk Online Account Information” Email

As a result of an upgrade to the ITS ticketing and inventory management system today, an email was automatically sent by the system titled “ITS Help Desk Online Account Information”. Apologies for any confusion resulting from that message. There is no special password for the ITS Help Desk Online system, it is the same password you use when logging into any service that uses the BigRedID login page (eg. MyDenison or Denison Apps).

REMINDER: you can visit ITS Help Desk Online at helpdesk.denison.edu to submit tickets, view the status of tickets, or search FAQs.

If you have any questions, please don’t hesitate to contact the ITS Help Desk at 740-587-6395 or helpdesk.denison.edu.

 

by ·Comments Off on RESOLVED: Unplanned outage – Google Docs unavailable 11/15/2017 pm

Update 11/15/17 8:00PM:

Google reported at 5:10PM that the problem was fully resolved. Should you have any trouble accessing Google Docs, please notify the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

Update 11/15/17 4:40PM:

Google Docs now appear to be available again. However, the G Suite Status Dashboard does not yet indicate that the issue is fully resolved. Should you experience issues, please check the G Suite Status Dashboard for updated information: https://www.google.com/appsstatus#hl=en&v=status

We will update this post again as soon as more information is available.

Original Post:

We are seeing intermittent issues affecting Google Docs. When opening documents you may see:

Server Error:
502. That’s an error.
The server encountered a temporary error and could not complete your request.

or

Trying to connect. To edit offline, turn on offline sync when you reconnect.

We reported this issue to Google support and will update this post when more information is available.

by ·Comments Off on RESOLVED: Problems Logging into Denison Apps, Portions of Self Service, and Other Online Services

Update 11/14/17 6:25PM:

The issue has been corrected and testing has indicated that the login problems have been resolved. Please notify the ITS Help Desk immediately at 740-587-6395 or helpdesk.denison.edu if you continue to have problems. While your call may not be answered immediately, voicemail (and email) will be monitored and responded to as quickly as possible.

Original Post:

ITS has received reports of individuals receiving blank white screens when trying to access Google Drive, the “Plan Ahead” function in Banner Self Service, and other Denison services accessed using the BigRedID login page. ITS technicians are working quickly to diagnose and correct the problem. This post will be updated as soon as more information is available.

 

 

by ·Comments Off on Complete: Banner Maintenance and Upgrades – Saturday, 11/18 – 5:00 AM – 4:00 PM

Update: (2:36 PM)

The Banner maintenance and upgrades have been completed.

If you encounter any issues with Banner or Self-Service Banner (SSB) after these upgrades, please contact the Help Desk @ x6395 or helpdesk@denison.edu. The Help Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/helpdesk for hours).

ITS will be performing Banner (INB) and Self-Service Banner (SSB) maintenance, this Saturday, 11/18 from 5:00 AM to 4:00 PM. Banner, Self Service and all related systems such as Xtender, Jaggaer (formerly SciQuest) e-procurement, Cognos, and portions of MyDenison that rely on Banner data will be unavailable during this maintenance window.

When the maintenance work is completed, this post will be updated with additional information.

by ·Comments Off on Monthly Cybersecurity Newsletter – November

November edition:

Shopping Online Securely

(https://securingthehuman.sans.org/newsletters/ouch/issues/OUCH-201711_en.pdf)

OUCH! is the world’s leading, free security awareness newsletter designed for the common computer user. Published every month and in multiple languages, each edition is carefully researched and developed by the SANS Securing The Human team, SANS instructor subject matter experts and team members of the community. Each issue focuses on and explains a specific topic and actionable steps people can take to protect themselves, their family and their organization.

by ·Comments Off on RESOLVED: NoteBowl Error Message – Please Click “Cancel”

Update: 12:46 pm

The error message issues should now be resolved. Please refresh the page if you still see the message.
If the error messages persist, please report them to the ITS Help Desk at helpdesk@denison.edu.

Original Post:

ITS has received reports that NoteBowl is displaying the following error message upon login and when pages load within the platform:

Update Notification Server Disconnected
The update notification server could not be reached. Some features may not work properly. Click “Cancel” to proceed. Otherwise, click “Refresh” to reload the page and try again.

Please click “Cancel” to load your page. We are investigating the issue and will update this post when we know more.

by ·Comments Off on RESOLVED: Banner Login Issues Reported Monday 11/13/17 AM

Update 11/14/17:

ITS has pushed the updated version of Java 8 (update 151) to all Denison computers. If you have problems logging into Banner, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

Update 11/13/17 9:45AM:

The Banner login issue is caused by a certificate within older versions of Java no longer being accepted. If you are using a Java version older than version 8 update 144, you may experience the “application blocked” error message.

An update to the latest version of Java 8 (update 151) corrects this problem. ITS will be pushing this update to all Denison Windows computers. However, if you would like to update immediately, you may do so by following these steps:

  1. Open Internet Explorer or Firefox and go to http://www.java.com.
  2. Click the “Free Java Download” button.
  3. Verify that the version listed on the page is Java Version 8 Update 151.
  4. Click the “Agree and Start Free Download” button.
  5. If prompted to “Run” or “Save”, choose “Run”.
  6. Follow the on-screen prompts to complete the installation.
  7. If prompted, click “Uninstall” to uninstall older versions of Java.
  8. If prompted, click “Restore Java Security Prompts”.
Original Post:

The ITS Help Desk has received a number of reports of problems logging into Banner. This appears to related to an older version of Java 8 being blocked. ITS is investigating and will update this post as soon as more information is available.