by ·Comments Off on [RESOLVED] Water Pipe break in Fellows Hall

Update: 5/24/18 6:30 am

We received an update that Facilities has turned off the water causing the problem and is cleaning up at the moment. The data center appears to be running as expected. We do not expect any network outages at the moment. Please contact the ITS Helpdesk if you have any questions.

Thank you.

 

Original Post: 5/24/18 6:00 am

We were informed this morning that there is a water pipe break in Fellows Hall basement. Facilities is on site at the moment inspecting the site. Due to the nature of the event and the proximity to the data center to the pipe break, there is a possibility of an unplanned network outage across campus. We will update this post as soon as we have additional information. If you have any questions, please contact the helpdesk at 740-587-6395 or by email at helpdesk@denison.edu.

 

Thank you.

by ·Comments Off on Completed: Planned interruptions for network drive access and printing on Tues. 5/22/18 between 4:00am and 7:30am

File and print server updates are complete. Please report any issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu (see www.denison.edu/its/helpdesk for hours).

Original post:
ITS is planning to install latest updates on servers hosting shared network drives (PERSONAL, SHARED, MEDIA, SCRATCH, etc) on Tuesday 5/22/18 between 4:00am and 7:30am. As these updates are being applied, there will be outages for the above network drives and printing while servers are updated and rebooted to complete installation. Please do not update files stored on the network file servers during these time periods.

by ·Comments Off on Availability of Lynda.com through the Granville or Other Libraries

Denison provides online tutorials from Hoonuit to the campus. Take a look at the Hoonuit landing page (MyDenison -> My Apps -> Hoonuit) and you’ll see that there is training for Adobe Creative Cloud 2018 applications as well as many other topics.

Another valuable online training resource is Lynda.com which provides in-depth online tutorials on software, creative, and business skills. Many libraries provide access to Lynda.com at no cost. This now includes the Granville Library which issues library cards to any resident of the state of Ohio and to Denison students. Please visit the Granville Library web site for more information about accessing Lynda.com and/or obtaining a Granville Library card.

For tips on signing in to Lynda.com on a computer or mobile device using a library card, see this ITS Help Desk Online FAQ: http://apps.denison.edu/helpdesk/faq5942.

NOTE: You can check out the Lynda.com catalog and a couple of the initial videos in each course WITHOUT signing in to Lynda.com. To go further, you will need to sign in. A sampling of Lynda.com tutorials include:

  • Windows 10 Tips and Tricks
  • Windows 10 April 2018 Update New Features
  • macOS High Sierra New Features
  • Creating Accessible PDFs
  • Adobe Photoshop CC 2018 One-on-One: Fundamentals
  • Video and Audio for Designers with (Adobe) Creative Cloud
  • Building a Portfolio with Adobe Portfolio
  • Project Management Foundations
  • Time Management Fundamentals

To view the full catalog, visit www.lynda.com.

by ·Comments Off on [Resolved] Unplanned Internet Outage

We experienced an unplanned internet outage starting at 2:37pm and ending at 2:51pm. During this time access to the internet was not available. All calls via Dialpad were also unavailable during this time.

The issue was resolved at 2:51pm and all internet connections were restored immediately. We sincerely apologize for the inconvenience. Please report any continued issues to the ITS Helpdesk at 740-587-6395 or by email at helpdesk@denison.edu.

by ·Comments Off on Potential Dialpad Deskphone Issues After Power Outage

If you are finding that you do not have network connectivity on your computer AND you have a Dialpad deskphone, you may need to reboot your Dialpad deskphone. Please look at your Dialpad deskphone and see if it has a black screen that says only “Dialpad”. If so, it is in a frozen state and will not ring nor will it allow wired network traffic through to your computer. Please turn over the phone and unplug the ethernet cable in the top port labeled “SW”. Wait a few seconds and then plug it back in. The phone should then display the normal screen.

If you have questions or problems, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on Unplanned Outage: Network and Dialpad

Update: 5/16/18 9:10am

Facilities will be bringing Lamson Lodge and Dustin Cabin network back online this morning using a generator. The network in Sigma Chi is still awaiting the power to return to the building.

Update: 5/15/18 8:30am

Network is still down due to loss of power in the following locations. Facilities team is working with AEP to restore power at Poly Anderson and Sigma Chi. We are hoping to get a generator in place to bring up Lamson Lodge and Dustin Cabin network.

Poly Anderson
Lamson Lodge
Dustin Cabin
Sigma Chi
Soccer field

Update: 5/14/18 5:26pm

Network is still down due to loss of power in the following locations:

Poly Anderson
Dustin Cabin
Sigma Chi
Soccer field
Beta House
Chamberlin

Update: 5/14/2018 2:10pm

We currently have network outages in the following buildings:

Elm

Chamberlin

Dustin-Cabin

Shorney

Sigma Chi

Soccer-Pressbox

Prospect House

Shannon House

Bancroft House

Curtis East

Hayes Wright

Beta House

Lamson Lodge

Rose House

Please email or call the ITS Helpdesk if there are any questions or concerns. We will update this note as soon as we have an update.

Thank you.

 

Original Post 5/14/18 1:30 pm:

We are currently experiencing a network and Dialpad outage in multiple buildings across the campus due to power outages as a result of the storm. We are aware of this and working to resolve the issue as soon as possible. We will update this post as soon as we have an update. Please email or call the ITS Helpdesk if there are any questions or concerns.

 

Thank you.

by ·Comments Off on Drive for Mac/PC Sync Client Shutdown This Saturday 5/12/18 – Move to Drive File Stream Now!

If you are seeing a pop-up message on your computer saying that “Google Drive for Mac/PC is going away soon”, then you are running the Drive for Mac/PC Sync Client and need to take action to move to Google’s new solution “Drive File Stream”. If you are NOT seeing this message, this does not apply to you!

On Saturday, Google will be shutting down the “Google Drive for Mac/PC” sync app in favor of the “Drive File Stream” app. if you are still using “Google Drive for Mac/PC”, the files in the “Google Drive” folder on your computer will no longer sync with Google Drive online. Those files will not disappear from your computer, but the changes you make to them will no longer be reflected in the versions stored in Google Drive online. Likewise, changes made to the files online will not be reflected in the copies on your computer.

ACTION REQUIRED! You should move to Drive File Stream right away. Because “Drive File Stream” and “Google Drive for Mac/PC” interact with your computer very differently, there are a number of steps involved to transition completely and ensure you do not lose data or consume unnecessary space on your computer (and potentially run out of space).

For a high-level transition overview and links to detailed instructions for Mac and PC, see http://apps.denison.edu/helpdesk/faq5723

If you have any questions or problems or would like to set up an appointment to walk through the transition with an ITS staff member, please contact the ITS Help Desk at helpdesk@denison.edu or 740-587-6395.

by ·Comments Off on Network drive mapping on lab/e-classroom Macs
Yesterday afternoon, in response to a critical issue, ITS disabled a problematic configuration profile that is installed on campus lab and e-classroom Macs. This change impacted automatic network drive mapping on macOS-based computers (iMacs, Mac Minis, and MacBooks); in other words, you may have noticed that Shared, Personal, and Media drives no longer automatically  appear on the Mac desktop.
We are working to resolve this issue. In the meantime, you can access your files this way:
  1. Open Finder and select “Go” from the menu bar across the top and then “Connect to Server”.
  2. In the Server address box, enter:   smb://ruby.cc.denison.edu/shared
  3. Click the “Connect” button and log in.
For the Personal drive, the address for students to enter is smb://sapphire.cc.denison.edu/personal; for faculty/staff it is smb://emerald.cc.denison.edu/personal.
For questions or concerns, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on Monthly Cybersecurity Awareness Newsletter – May

May edition:

What is GDPR?

(https://www.sans.org/security-awareness-training/resources/what-gdpr)

OUCH! is the world’s leading, free security awareness newsletter designed for the common computer user. Published every month and in multiple languages, each edition is carefully researched and developed by the SANS Securing The Human team, SANS instructor subject matter experts and team members of the community. Each issue focuses on and explains a specific topic and actionable steps people can take to protect themselves, their family and their organization.

by ·Comments Off on Dialpad Tip – Do you have audio issues on your calls when using Dialpad?

Do you experience occasional audio issues on Dialpad when on a call? Has someone told you that you sound as if you are in a tunnel, or far away, or have you been on a call and had to tell the other person something similar?

Generally, this is indicative of the computer/monitor microphone being selected as your microphone instead of your headset. Similarly, if the audio during your call is coming from your speakers instead of your headsets, the headset that you are using is not selected as your audio device when using the computer application for Dialpad.

To fix this, you would need to go to your “App Settings” by clicking the down pointing arrow in the top right corner of the screen. Then under “Call Audio/Video Settings”  select the headset model that you have for Microphone and Speaker/Headset.

On the right-hand side of the Microphone drop down, there is an audio bar that moves when the mic is detected. You can also click on “Test” to test the device.

If you have any questions, please contact the ITS Helpdesk at helpdesk@denison.edu or call us at 740-587-6395.

Thank you.