by ·Comments Off on Duo Tip from the ITS Help Desk – Use the “Remember Me for 30 Days” Option!

If you are approving your login through Duo every time you log into Denison web-based services like MyDenison or Denison Apps, you don’t need to! Duo provides a “Remember Me for 30 Days” option. When you use this, you only have to approve your login through Duo once every 30 days for that device/browser. (It is unique to each device/browser combination.)

See this quick video from the ITS Help Desk to see it in action!

Have any Duo questions or problems? Contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on Completed: Planned Login Maintenance, Thur 8/2/18 6:00-7:00am

Between 6:00 and 7:00 AM on Thur 8/2/18, ITS will perform routine maintenance on the Login infrastructure. During this maintenance period, there will be a brief 1-2 minute window when users will not be able to login to BigRedID based services such as Denison Apps, MyDenison, NoteBowl and other services.

If you experience login issues with BigRedID based services after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on Planned Change: McAfee Agent upgrade on Denison-owned Windows Computers starting Thu 8/2/18

On 8/2/18 ITS will release an upgrade to the McAfee Agent on Denison-owned Windows computers. This upgrade is “silent” and will not impact your ability to use your computer while it is happening. At some point during the upgrade process, you might notice a Windows notification regarding your antivirus protection being off. It should resolve itself after a short period of time once the new software version is installed and running. If the Windows notification stays there permanently, please contact the ITS Help Desk at helpdesk@denison.edu or 740-587-6395.

by ·Comments Off on Completed: Planned maintenance: Storage system maintenance 8/2/18

Update 8/2/18 6:30am:

Today’s maintenance is complete. Please report any system issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu. The Help Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/helpdesk for hours).

Original Post:

ITS will be performing maintenance on the system that provides storage services for Denison’s servers on Thursday, 8/2/18 from 5:00-7:00 AM.
While we don’t expect it to cause an outage, it would be best to not edit files over the network or submit information online during this time period as your work could be lost if a problem occurs.

This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on Are you enrolled in the Duo Two-Factor Authentication service yet? If not, act now!

Beginning Tuesday July 31, you will need to use Duo to approve logins to Denison web-based services like MyDenison and Denison Apps. This added layer of security makes it more difficult for potential intruders to gain access to your account and steal personal data or identity. While the easiest and preferred method to use Duo is with the Duo Mobile app on a smartphone, there are multiple ways to use Duo, even if you don’t have access to a mobile phone. If you have not yet enrolled in Duo, when you log in to MyDenison or Denison Apps, you will see a Duo window with a “Start Setup” button and will need to enroll before you can proceed. To learn more and enroll, please see this Help Desk Online FAQ.

If you have any questions or encounter any problems, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on Completed: Planned maintenance: System disk maintenance 7/31/18

Update 7/31/18 7:00am:

Today’s maintenance is complete. Please report any network issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu. The Help Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/helpdesk for hours).

Original Post:

ITS will be performing maintenance on Banner and Web systems on Tues, 7/31/18 from 5:00-7:00 AM. While we don’t expect it to cause an outage, it would be best to not edit files over the network or submit information online during this time period as your work could be lost if a problem occurs.

This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on Completed: Planned Outage: Network Maintenance on Bryant Arts Center, Mon. 7/30/18 6-7am

Update 7/30/18 7:15am:

The network updates are complete. Please report any network issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu. The Help Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/helpdesk for hours).

Original Post:

ITS will be performing network maintenance on Monday 7/30/18 from 6:00-7:00am which may result in the loss of the wired or wireless network in the following locations.

Bryant Arts Center

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.

This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on Olin, Samson Talbot labs and e-classrooms closing for maintenance Aug 6-10

The following computer labs and learning spaces will be closed for maintenance during the week of August 6-10, 2018:

Olin 116
Olin 117
Olin 314
Samson Talbot 310

During the maintenance window, many of the computers in these spaces will be replaced with new models; computers not due for replacement will be upgraded with new software.

These spaces will not be available for use during the maintenance window, and are scheduled to re-open on August 13, 2018.

by ·Comments Off on Completed: Planned Outage: Network Maintenance on Olin Hall, Wed. 7/25/18 5-10am

Update 7/25/18 8:15am

The network updates are complete. Please report any network issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu. The Help Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/helpdesk for hours).

Original Post:

ITS will be performing network maintenance on Wednesday 7/25/18 from 5:00-10:00am which may result in the loss of the wired or wireless network in the following locations.

Olin Hall

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.

This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.