by ·Comments Off on RESOLVED: Google Chrome Missing from Some Denison Windows Computers

Update 2/8/19 ~9:00AM:

The issue is believed to be resolved with the reinstallation of Chrome on computers that were missing it. No further reports of issues were reported Thursday afternoon. If you find that Chrome is missing from a computer, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

Original Post 2/7/19 Noon:

ITS has received a number of reports and confirmed an issue with Google Chrome being removed from some Denison Windows computers. The reported instances have largely been in eclassrooms/labs with isolated instances associated with faculty/staff computers.

For eclassroom/lab computers, ITS has taken steps to reinstall Google Chrome. If you find that Google Chrome is missing in an eclassroom/lab, please report it to the ITS Help Desk at 740-587-6395.

Should you experience this on your faculty/staff Denison computer, we ask that you report it to the Help Desk including the Denison inventory sticker number (on a white tag with red lettering, number preceded by “CS”) so we are aware of the issue but to restore it most quickly we recommend you go to Google Chrome’s download page at https://www.google.com/chrome/ and reinstall.

by ·Comments Off on RESOLVED: Unplanned Network Outage – Rose House, Physical Plant, Kappa Sigma on Wed 2/6/19 9am-9:30am

Technical Services identified a network outage from 9:00am to 9:30am on 2/6/19. The outage interrupted network services for Rose House, Physical Plant, Kappa Sigma, Recycle Plant, and Homestead. An AEP power power outage and a failed generator at Kappa Sigma were the causes. Power has been restored and the network is back online in all locations.

Please contact the Help Desk x6395 if you are currently experiencing network issues.

by ·Comments Off on Completed: Planned Login Server Maintenance for Tuesday February 5th 5:30 – 7:00am

[Update 6:00am]

This update has been completed. If you experience any login issues with BigRedID based services, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

[Original Post]

Between 5:30 and 7:00 am, ITS will be performing an update to the Login Server. There should be minimal interruption in service during the maintenance. For any specific questions related to the update please feel free to contact Jon Stevens ITS Web Developer.

If you experience login issues with BigRedID based services after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on Completed: Planned MyDenison Update on Tuesday February 5th 5:30 – 7:00 am

[Update 7:30am]

MyDenison is back up and running. Some maintenance is still in progress, but shouldn’t interfere with normal daily use. If you have any issues please try logging out and back in again or clearing your cache/cookies first. If you’re still having issues please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu for support. Also feel free to submit suggestions from MyDenison.

[Original Post]

We’ve got our first update of the new year coming to MyDenison Tuesday morning February 5th. MyDenison may be unavailable between 5:30 and 7:00am. This update will include some new features including a new Service Status page as well as a section on the homepage and some better search results for some missing pages and services. Plus more bug fixes and styling tweaks. As always feel free to check out the details in our release notes after the update is complete.

Please keep an eye on this post or the login page for updates. We’ll try to have MyDenison back up and running as soon as possible.

Thanks,
Jon Stevens
ITS Web Developer

by ·Comments Off on Beware of Scam Email Pretending to be from Adam Weinberg Titled “Fwd: “

The email titled “Fwd:” pretending to be from “Adam Weinberg” with a from address of “president.1691 at gmail.com” is a scam.

If you are using Denison Apps Mail:

Open the message and click the down arrow beside the Reply button and select “Report phishing” in the menu that appears. (Note: if “Report phishing” does not appear as an option and “Report not phishing” appears instead then the message is already flagged as phishing.)

This reports the phishing attack to Google and improves the identification and blocking of future phishing attacks. After you report it, please delete the message.

NOTE: this option is only available in the web (Gmail) interface for Denison Apps. It is not available if you are using Thunderbird, Apple Mail, or another client to access your Denison Apps email.

Please DO NOT RESPOND to or click links in this or any emails that request computer account or other personal information. They are an attempt to steal, at minimum, your email or other computer account, at maximum, your identity.

Please contact the ITS Help Desk at helpdesk@denison.edu or 740-587-6395 if you have any questions or concerns.

by ·Comments Off on Completed: Planned Login Maintenance, Thur 1/31/19 5:30-7:00am

Between 5:30 and 7:00 AM on Thur 1/31/19, ITS will perform routine maintenance on the Login infrastructure. During this maintenance period, there will be a brief 1-2 minute window when users will not be able to login to BigRedID based services such as Denison Apps, MyDenison, NoteBowl and other services.

If you experience login issues with BigRedID based services after this time, please contact the ITS Help Desk at 740-587-639

by ·Comments Off on Banner Unavailable on 1/29/19 from 5:00AM-7:30AM for Maintenance

Update 7:00am

All maintenance completed successfully. If you encounter any issues please clear your browser cache. Additionally, if you logged into MyDenison during the maintenance period please log out and then login again for your full list of MyApps.

Original Post:

ITS will be performing Banner (INB) and Self-Service Banner (SSB) maintenance and upgrades, this Tuesday, 1/29 – 5:00 AM to 7:30 AM.

Banner, Self Service and all related systems such as Xtender, Axiom, Xtender, Jaggaer (formerly SciQuest) e-procurement, Cognos, and portions of MyDenison that rely on Banner data will be unavailable during this maintenance window.

When the maintenance work is completed, this post will be updated with additional information.

by ·Comments Off on New Phishing Scheme Targeting Faculty

Some colleges are reporting a new phishing scheme that targets professors – check out this article from The Chronicle of Higher Education for more information.

**

Phishing Scheme Targets Professors’ Desire to Please Their Deans — All for $500 in Gift Cards

(https://www.chronicle.com/article/Phishing-Scheme-Targets/245535)

by ·Comments Off on Alert: Tax Scam Emails and Phone Calls

Stay alert for tax scam emails and phone calls during tax season. You may also get scam emails purporting to have tax forms from your bank or even from Denison. Recent scams have tried to fool people into logging into fake employer HR sites.  If you want to view any online tax data please do so from an existing browser bookmark or manually type in the address to the site you are checking (ie. https://my.denison.edu/)

If you do receive a suspicious email regarding your Denison W-2 please forward it, along with the email header, to helpdesk@denison.edu so ITS staff can check it out.

For more information on tax phishing scams: https://www.irs.gov/uac/tax-scams-consumer-alerts

The IRS does make phone calls, so it is important to stay cautious and informed if you do receive a call. There are continuing aggressive phone scams targeting taxpayers, especially recent immigrants who may be unfamiliar with standard IRS practices.

Generally, the IRS will first mail you a bill if you owe any taxes, so keep in mind:

  • The IRS will NEVER call and demand immediate payment over the phone.
  • The IRS will NEVER try to threaten or intimidate you, demand payment with a prepaid debit card, or ask for your credit card or debit card number over the phone.
  • The IRS will NEVER threaten to call the police or immigration agents if you don’t pay.

If you get a call like this please report it to the Treasury Inspector General for Tax Administration (TIGTA) by calling 800-366-4484 or visit http://www.tigta.gov. Also, report it to the Federal Trade Commission at http://www.ftc.gov/complaint

If you receive unsolicited emails claiming to be from the IRS please forward them to phishing@irs.gov, and mark as spam in Gmail.

For more information on phone scams, watch this IRS YouTube video: https://www.youtube.com/watch?v=0y5z0kWgBcM and read this IRS Tax Tip: https://www.irs.gov/uac/IRS-Urges-Public-to-Stay-Alert-for-Scam-Phone-Calls

Visit https://uscis.gov/avoidscams or https://www.uscis.gov/es/eviteestafas to learn how to recognize and avoid immigration scams and find authorized legal services.

Stay informed to make your tax season as safe as possible!

credit: williams.edu

by ·Comments Off on CANCELLED: Network Maintenance: Potential Internet slowness 1/18/2019 9pm – 1/19/2019 1am

Update 1/17/19 6:30PM:

OARnet has cancelled the planned maintenance for now. A new post will be added if/when it is rescheduled.

Original Post:

OARnet will be performing maintenance on our primary Internet connection on Friday, January 18th beginning at 9:00pm. The work should be completed by 1:00am Saturday, January 19th. No outages are expected during this time, however Internet slowness may occur as traffic moves through our backup lines. This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.