by ·Comments Off on COMPLETED: Planned interruptions for network drive access and printing on Tue. 03/19/19 between 4:00am and 7:30am

File and print server updates are complete. Please report any issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu (see www.denison.edu/its/helpdesk for hours).

Original post:
ITS is planning to install latest updates on servers hosting shared network drives (PERSONAL, SHARED, MEDIA, SCRATCH, etc) on Tuesday 03/19/19 between 4:00am and 7:30am. As these updates are being applied, there will be short outages for the above network drives while servers are updated and rebooted to complete installation. Please do not update files stored on the network file servers during these time periods.

by ·Comments Off on “Denison Guest” will be removed from student housing buildings on 3/21/19
On Thursday March 21st ITS will be removing the “Denison Guest“ wireless network from all student housing buildings. Please check your devices and move to either “eduroam” or “Denison-Play” if you are currently using this network. If you do not proactively move your devices to one of the aforementioned networks the device will lose network connection after March 21st. Please contact the ITS Helpdesk if you need help connecting to “eduroam” or “Denison-Play”. For more information about the Denison wireless network offerings please visit the following URL – https://my.denison.edu/wireless.
*This network is not to be confused with “Denison–Guest“ which is a completely different wireless network that is used for visiting guests of Denison.

by ·Comments Off on Planned Maintenance: Windows Security Updates, Week of 3/18/19

Beginning on March 18th, ITS will resume sending out Windows software updates and security patches which include software patches designed to plug security holes and keep your computer safe from intrusion. Updates had been paused while we improved the capabilities of the update server. All University-owned computers that are managed by ITS running Windows 7 and newer will be receiving these updates.

These updates will download automatically while on Denison’s network, without interrupting your work. However, a computer restart may be required to complete some of the installations. As a result, Windows computers will experience a longer-than-normal startup time on the next reboot subsequent to receiving these updates. (Note: campus labs and e-classrooms are configured to automatically reboot every night at 4am, so as to minimize this disruption)

These scheduled updates are only for security fixes, they do not include feature updates or other changes to usability.

 

Please contact the ITS Help Desk at helpdesk@denison.edu or (740)-587-6395 if you have any questions or concerns.

by ·Comments Off on Completed: Banner Unavailable on 3/16/19 from 5:00AM-12:00PM for Maintenance

Update 3/16/2019 12:00pm:

Maintenance was successful. Banner services are available.

Original Post:

ITS will be performing Banner (INB) and Self-Service Banner (SSB) maintenance and upgrades, this Saturday, 3/16 – 5:00 AM to 12:00 PM.

Banner, Self Service and all related systems such as Xtender, Axiom, Xtender, Jaggaer (formerly SciQuest) e-procurement, Cognos, and portions of MyDenison that rely on Banner data will be unavailable during this maintenance window.

When the maintenance work is completed, this post will be updated with additional information.

by ·Comments Off on Monthly Security Awareness Newsletter – March

March edition:

Disposing of Your Mobile Device

(https://www.sans.org/security-awareness-training/resources/disposing-your-mobile-device)

OUCH! is the world’s leading, free security awareness newsletter designed for the common computer user. Published every month and in multiple languages, each edition is carefully researched and developed by the SANS Securing The Human team, SANS instructor subject matter experts and team members of the community. Each issue focuses on and explains a specific topic and actionable steps people can take to protect themselves, their family and their organization.

by ·Comments Off on RESOLVED: Expired Notebowl Certificate

At 2:39pm on Saturday, March 9, 2019 the Denison Help Desk received reports from users that they received an expired certificate when attempting to log into Notebowl.

Notebowl resolved the issue at 4:34pm.

Please report any issues to the help desk by emailing helpdesk@denison.edu.

by ·Comments Off on Updated: Unplanned Outage – Intermittent Issues Loading BigRedID Login Page for Single Sign-on Services like MyDenison

Update:

ITS has been monitoring closely and no further issues have surfaced through monitoring or been reported. If you experience any problems getting to the BigRedID login page for MyDenison, Denison Apps, Banner, eProcurement, etc., please report the issue to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

Original Post 3/5/19 Noon:

ITS has received and confirmed reports of sporadic difficulties logging in to services that use the BigRedID login page such as MyDenison, Denison Apps, Banner, Self Service, eProcurement, etc. ITS staff are investigating and working to correct the issue as soon as possible. Updates will be posted here when available.

 

by ·Comments Off on Resolved: Unplanned Network Outage – Connection services impaired 3/4/19 5:50pm – 3/5/19 9:50am

One server (out of 4) stopped handing out IP addresses last night at about 5:50pm due to a configuration error. This may have caused some devices to not connect to the network. The problem was corrected about 9:50am this morning. If you continue to experience a problem, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on Completed: Planned Outage: Network Internet Maintenance, Tues. 2/26/19 6-7am

Update 2/26/19 7:30am:
The network updates are complete. Please report any network issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu. The Help Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/helpdesk for hours).

Original Post:

ITS will be performing network Internet maintenance on Tuesday 2/26/19 from 6:00-7:00am which may result in the loss of the Internet connection Campus Wide.

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.
This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on Resolved: Unplanned Network Outage – Network Service Interruption for Chamberlin 2/14/19

Update 2/14/19 2:05pm:

Network services have returned to Chamberlin.

Please contact the Help Desk x6395 if you are currently experiencing network issues.

Orignal Post:

Facilities is performing electrical maintenance that has caused the network equipment to lose power in Chamberlin. The network should return by 2:00pm.