by ·Comments Off on Completed: Banner Unavailable on 3/16/19 from 5:00AM-12:00PM for Maintenance

Update 3/16/2019 12:00pm:

Maintenance was successful. Banner services are available.

Original Post:

ITS will be performing Banner (INB) and Self-Service Banner (SSB) maintenance and upgrades, this Saturday, 3/16 – 5:00 AM to 12:00 PM.

Banner, Self Service and all related systems such as Xtender, Axiom, Xtender, Jaggaer (formerly SciQuest) e-procurement, Cognos, and portions of MyDenison that rely on Banner data will be unavailable during this maintenance window.

When the maintenance work is completed, this post will be updated with additional information.

by ·Comments Off on Monthly Security Awareness Newsletter – March

March edition:

Disposing of Your Mobile Device

(https://www.sans.org/security-awareness-training/resources/disposing-your-mobile-device)

OUCH! is the world’s leading, free security awareness newsletter designed for the common computer user. Published every month and in multiple languages, each edition is carefully researched and developed by the SANS Securing The Human team, SANS instructor subject matter experts and team members of the community. Each issue focuses on and explains a specific topic and actionable steps people can take to protect themselves, their family and their organization.

by ·Comments Off on RESOLVED: Expired Notebowl Certificate

At 2:39pm on Saturday, March 9, 2019 the Denison Help Desk received reports from users that they received an expired certificate when attempting to log into Notebowl.

Notebowl resolved the issue at 4:34pm.

Please report any issues to the help desk by emailing helpdesk@denison.edu.

by ·Comments Off on Updated: Unplanned Outage – Intermittent Issues Loading BigRedID Login Page for Single Sign-on Services like MyDenison

Update:

ITS has been monitoring closely and no further issues have surfaced through monitoring or been reported. If you experience any problems getting to the BigRedID login page for MyDenison, Denison Apps, Banner, eProcurement, etc., please report the issue to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

Original Post 3/5/19 Noon:

ITS has received and confirmed reports of sporadic difficulties logging in to services that use the BigRedID login page such as MyDenison, Denison Apps, Banner, Self Service, eProcurement, etc. ITS staff are investigating and working to correct the issue as soon as possible. Updates will be posted here when available.

 

by ·Comments Off on Resolved: Unplanned Network Outage – Connection services impaired 3/4/19 5:50pm – 3/5/19 9:50am

One server (out of 4) stopped handing out IP addresses last night at about 5:50pm due to a configuration error. This may have caused some devices to not connect to the network. The problem was corrected about 9:50am this morning. If you continue to experience a problem, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on Completed: Planned Outage: Network Internet Maintenance, Tues. 2/26/19 6-7am

Update 2/26/19 7:30am:
The network updates are complete. Please report any network issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu. The Help Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/helpdesk for hours).

Original Post:

ITS will be performing network Internet maintenance on Tuesday 2/26/19 from 6:00-7:00am which may result in the loss of the Internet connection Campus Wide.

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.
This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on Resolved: Unplanned Network Outage – Network Service Interruption for Chamberlin 2/14/19

Update 2/14/19 2:05pm:

Network services have returned to Chamberlin.

Please contact the Help Desk x6395 if you are currently experiencing network issues.

Orignal Post:

Facilities is performing electrical maintenance that has caused the network equipment to lose power in Chamberlin. The network should return by 2:00pm.

by ·Comments Off on Faculty Staff Using the Dialpad App on Windows Computers – Check for Update!

DialPad has released a new version of the Dialpad Windows app, version v17.100.2, which reduces the amount of system resources the app uses. ITS recommends you check your Dialpad app and update it if needed. To do so, open the Dialpad app and click the dropdown arrow in the top right corner next to your name, phone number, and profile icon. Look at the bottom of the menu that appears under Help and before Logout. If it says “Version 17.100.2” you are on the latest version. If it lists Update as an option, please select that.

Mac Note: If you use the Mac Dialpad app and would like to update, please open the Dialpad app and then click Dialpad in the Apple menu bar and Check for Update. Then click the dropdown arrow in the top right corner next to your name, phone number, and profile icon. Look at the bottom of the menu that appears under Help and before Logout. If it says “Version 17.100.2” you are on the latest version. If it lists Update as an option, please select that.

If you have any questions or problems, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on Monthly Security Awareness Newsletter – February

February edition:

Personalized Scams

(https://www.sans.org/security-awareness-training/resources/personalized-scams)

OUCH! is the world’s leading, free security awareness newsletter designed for the common computer user. Published every month and in multiple languages, each edition is carefully researched and developed by the SANS Securing The Human team, SANS instructor subject matter experts and team members of the community. Each issue focuses on and explains a specific topic and actionable steps people can take to protect themselves, their family and their organization.

by ·Comments Off on Unplanned Service Issue – Banner “Service Invocation Error” and Related Problems

ITS has received a number of reports from individuals who are finding that Banner unexpectedly stops functioning and closes in the middle of use, often with a “Service Invocation Error”.

If you are experiencing this problem, please report it to the ITS Help Desk at helpdesk@denison.edu including the name(s) of the form(s) you are using when the issue occurs.

To minimize the occurrence of the problem:

  1. When you are finished using Banner, make sure to “Sign Out” by clicking the padlock icon in the leftmost panel before you close the tab/window. Do NOT just “x” out of the tab/window!
  2. Please use an incognito window in Chrome (click the Chrome menu icon (3 vertical dots) in the top right corner and select “New Incognito Window” from the menu that appears. This will ensure you have a “fresh” browser experience without any old cached browser files that may cause problems.
  3. Please do not use bookmarks to access Banner. Instead type “banner.denison.edu” into the browser address bar.

ITS is working to diagnose and correct the root issue. Updates will be posted here.

For any further questions or issues, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.