Update 7:15AM:
All maintenance has been completed successfully.
Original Post:
There is a planned maintenance to EA’s MySQL Database Tuesday morning, (7/30) – 6:30AM-7:30AM. The following services will be unavailable at various times during this maintenance period:
Planned system maintenance was completed. Please report any issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu (see www.denison.edu/its/helpdesk for hours).
Original post:
Beginning Tuesday, July 30th at 3:00am, ITS will begin upgrading the file server infrastructure that provides STUDENT PERSONAL (aka student “U:”) network drives. During this maintenance period student Personal network drives will be unavailable. We expect access to be restored by 7am Tuesday, July 30.
IMPORTANT! Please do not change any files on student Personal drives while this maintenance is in progress. Any file changes made on these drives during this period will be lost.
If you need assistance disconnecting or ensuring files are properly stored, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.
Update:
07/24/2019 12:35 pm
We have been notified that the issue was resolved and the network is back up. Please call/ email the helpdesk if you are still experiencing any issues.
Original Post:
07/24/2019 10:00 am
We have received reports that due to a power outage, the network is down in the listed buildings:
Monomoy
Monomoy Annex
Tri Delta
118 N Mulberry
We have been notified that Facilities Services are working on the issue. We will update this post as soon as we have additional information. Please contact the ITS Helpdesk at 740-587-6395 or by email at helpdesk@denison.edu if there are any questions or concerns.
Update on 8/18/19 at 12:20am:
Planned upgrades were completed on SHARED (aka “S:”), PERSONAL (aka “U:”) and MEDIA (aka “M:”) network drives. Please report any issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu (see www.denison.edu/its/helpdesk for hours).
Update on 8/17/19 at 3:00pm:
The infrastructure upgrade has been completed on SHARED and MEDIA network drives, and they returned to normal operation. Work continues on the PERSONAL network drive, and the updates will be posted as they become available.
Original post:
Beginning Friday, August 16th at 10:00pm, ITS will begin upgrading the file server infrastructure that provides SHARED (aka “S:”), PERSONAL (aka “U:”) and MEDIA (aka “M:”) network drives. During this maintenance period, Shared, Personal, and Media network drives will be unavailable. We expect access to be restored by Sunday, August 18th at noon.
IMPORTANT! Please save your work and log off your computer (or disconnect from the network drives on your Mac) when you leave campus on Friday, August 16th. Any file changes made on these drives during this period will be lost.
If you need assistance disconnecting or ensuring files are properly stored, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.
Update 7/29/2019 9:32am
Traffic was returned to the normal lines as planned. Work is complete.
Update 7/26/2019 11:20am
The fiber repair has been completed and traffic will be returned to the normal lines this evening.
Update 7/23/2019 9:30am
AEP has postponed the work on the repair until Friday morning. We will continue to run traffic on our backup internet lines until then.
Update 7/22/2019 5:00pm
AEP will continue working on the problem line tomorrow. We will continue to run traffic on our backup internet lines until they are able to fix the issue.
Update 7/22/2019 12:10
Traffic has been transitioned to the backup internet lines. We expect the traffic to return to the production fiber around midnight tonight.
Original post:
AEP will be performing maintenance on Denison’s primary internet line today beginning at noon. Before the work we will transition the traffic to Denison’s backup internet line. The transition will be very short, Voice calls in progress might notice a delay during the transition, but we do not expect calls to drop. We will run on the backup lines until this evening, no outages are expected during this time.
This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.
Between 5:00 and 7:00 AM on Thur 7/25/19, ITS will perform routine maintenance on the Login infrastructure. During this maintenance period, there will be a brief 1-2 minute window when users will not be able to login to BigRedID based services such as Denison Apps, MyDenison, NoteBowl and other services.
If you experience login issues with BigRedID based services after this time, please contact the ITS Help Desk at 740-587-639
On 7/24/19 ITS will release an upgrade to McAfee Agent and McAfee Endpoint Security on Denison-owned computers. This upgrade is “silent” and will not impact your ability to use your computer while it is happening. At some point during the upgrade process, you might notice a Windows notification regarding your antivirus protection is off. It should resolve itself after a short period of time once the new software version is installed and running. If the Windows notification stays there permanently, please contact the ITS Help Desk at helpdesk@denison.edu or 740-587-6395.
[Update 7/23 7:15am]
The MySql upgrade was completed successfully. All apps are back up and running, but please contact the ITS Help Desk at 740-587-639 if you have any issues today.
[Original Message]
There is a planned upgrade to EA’s MySQL Database Tuesday morning, (7/23) – 6AM-7:30AM. The following services will be unavailable at various times during this maintenance period:
Update 1:00PM:
Maintenance to BETA and DEV has been completed successfully. This concludes all scheduled maintenance.
Update 9:00AM:
All production Banner maintenance has been completed successfully.
If you experience any issues with Banner today, please clear your cache. To do this in Google Chrome, click on the Chrome menu (3 vertical dots in the upper righthand corner) and then choose “More Tools”, and then “Clear browsing data”. Make sure the Time Range is set to “All time” and that “Cached images and files” is checked and then click on “Clear Data”. For instructions on clearing your cache in other web browsers, see https://www.pcmag.com/article2/0,2817,2480401,00.asp
If you continue to have problems, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.
Update 7:30AM:
Maintenance has been completed and while Banner is fully functional the background image on Application Navigator is missing. ITS is aware of this issue and it will be resolved shortly.
Original Post:
ITS will be performing Banner maintenance and upgrades, this Monday, 7/22 from 6:00 AM to 7:30 AM. During this period Banner 9 Administrative pages may be unavailable.
Additionally, two test environments, DEV and BETA, will have security updates applied to them over the lunch hour (12:00pm to 1:00pm).
On Monday, July 15th, ITS completed the move of 797 campus phones over to our new CBTS phone system. The team worked closely with CBTS engineers and Dialpad support to complete the transition.
If you are experiencing any issues with your new phone, please contact the ITS Help Desk at helpdesk@denison.edu.
Setting Up Your Voicemail
Please take a moment to set up your voicemail on your CBTS account (see FAQ for instructions). Visit https://my.denison.edu/phones for more information about the new system.
Checking Your Phone
The LCD display on your CBTS phone should be illuminated and displaying your name and phone number. If it is not illuminated, or if it is displaying a message like “Registration in progress” or “Detecting Network”, please turn the phone over and unplug the network cable (which is in the port closest to the left side of the phone), wait a few seconds, and plug it back in. It will take a minute or two for the phone to boot up. If it still does not display your name and phone number, please contact the ITS Help Desk at helpdesk@denison.edu.
Phone Training