by ·Comments Off on [Completed] Planned Outage – VIA device Updates 10/17 5-7am

Update 10/17/2019 6:00am

The updates on the VIA master server have been completed.   Please report any issues to the ITS Helpdesk.

Original post:

ITS will be performing updates on the VIA master server that controls the VIA devices in the classrooms on Thursday, 10/17/19 between 5:00-7:00 am which may result in a brief interruption as the server is updated and reboot.  If a VIA device reboots during this time they may not be able to come back up until after the server update is completed.

Please do not attempt to bring up the presentation devices in classrooms during this time period.

This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on Employee Cybersecurity Awareness Training

October is National Cybersecurity Awareness Month (NCSAM). Throughout the month, Denison ITS will be providing information to promote positive cybersecurity habits, and we will also conduct a new cybersecurity awareness training campaign for employees. A link to access training was provided in emails that were sent out on 10/7/19, or you can go directly to our partner, KnowBe4 – https://training.knowbe4.com

by ·Comments Off on [UPDATE 10/25/2019] – Thinking of Updating to the Newly Released macOS Catalina on your Mac? PLEASE READ!

Update 10/25/2019:

Canon has released the macOS Catalina compatible drivers. Instructions for installing Canon print drivers can be found in MyDenison, or you may view instructions below:

  1. Open a web browser and go to printers.denison.edu for departmental printers. For lab printers, please go to the Device to Lab Printers page in MyDenison  (you can just type, “Device to Lab Printing” in the MyDenison SEARCH bar in the upper right corner and select “Personal Device to Lab Printing”), to install printers on a personally-owned computer or (for faculty/staff only) go to labprinters.denison.edu/ipp to install on a Denison-owned computer.
  2. Login with your BigRedID and password.
  3. Locate and click on the name of the printer that you want to add. If prompted, say “Allow iPrint…”
    Note: If this is the first time you have installed a network printer, you will need to install the iPrint client. Please skip to the Installing the iPrint client section below.
  4. When a window appears asking you if you want to install the printer, click “OK”. If you do not see this window, please see this troubleshooting FAQ: FAQ 2623. If you receive an error message such as the “Filter could not be found in the PPD”, please see this FAQ: FAQ 2902

Installing the iPrint Client

  1. Click “OK” on the message window.
  2. Locate the “iprint.dmg” file in your Downloads. Double-click to open it.
  3. Double-click to open the “iprint.pkg” file and follow the on-screen prompts to install. You may be prompted to provide a username and password with administrative rights to your computer.
  4. When you get a message saying the installation was successful, click “Close”.
  5. Quit the web browser you used to visit the printer installation page and then reopen it and repeat the steps in the prior list to install additional printers.

 

[ORIGINAL]

On Monday October 7, 2019, Apple released the latest version of the Mac operating system called macOS Catalina.

As always with brand new software, there is the potential for issues. ITS is just beginning to evaluate this new operating system for compatibility with Denison standard software and technology services.

Preliminary results related to printing to Denison printers: for those who wish to print to Denison lab (student) or office (faculty/staff) Canon multi-function devices and have not yet installed those devices on their computer, please be aware that you will not be able to do so after an upgrade as Canon print drivers are not yet available for macOS Catalina. The timeline for availability is not known. If you have already installed the print drivers and update to Catalina, you will be able to print without issue.

At this point, ITS recommends holding off on upgrading to macOS Catalina for feedback from the broader community and until ITS has had an opportunity to complete further testing with Denison standard software and technology services. Updates will be posted here when additional information is available.

If you have any questions, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on [Completed] Planned Maintenance – CBTS Telephone System, Thursday 10/03/19 5:00 am – 7:00 am

Update – 10/3/19 9:00 am

The maintenance was completed. If you are experiencing any issues with the telephone system, please report it to the ITS Helpdesk at 740-587-6395 or email helpdesk@denison.edu.

Original Post:

Maint. Date: Thursday, 10/03/19
Maint. Time: 5:00 am – 7:00 am EDT
Duration: 2 hours

Scope of Work: CBTS needs to make some global changes on the server cluster that will impact phones and services.

  • The change and update will briefly reset phones (approx.. 3-5 minutes).
  • However, no active calls will be affected until end-user hangs up, then the phone will reset.
  • Any incoming calls during this brief interval may experience a busy signal, but will likely just go directly to voicemail for calls to end-users (approx.. 3-5 minutes).

If you have any questions or concerns, please contact the ITS Helpdesk at 740-587-6395 or by email at helpdesk@denison.edu

by ·Comments Off on Planned Login Maintenance, Thur 9/26/19 5:00-7:00 am

Between 5:00 and 7:00 AM on Thur 9/26/19, ITS will perform routine maintenance on the Login infrastructure. During this maintenance period, there will be a brief 1-2 minute window when users will not be able to login to BigRedID based services such as Denison Apps, MyDenison, NoteBowl, and other services.

If you experience login issues with BigRedID based services after this time, please contact the ITS Help Desk at 740-587-639

by ·Comments Off on [Completed] Planned Outage – Network Maintenance Thursday 09/19/19 5 am – 7 am

Update: 09/19/2019 7:00 am

Network maintenance has been completed. Please report any issues to the ITS Helpdesk.

Original Post:

ITS will be performing network maintenance on Thursday, 9/19/19 from 5:00-7:00 am which may result in the loss of the wired or wireless network in the following locations:

Doane Library

Burton Morgan (2nd Floor)

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.

This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on Planned Change: McAfee Endpoint Security upgrade on Denison-owned computers starting Thursday 9/12/19

On 9/12/19 ITS will release an upgrade to McAfee Endpoint Security on Denison-owned computers. This upgrade is “silent” and will not impact your ability to use your computer while it is happening. At some point during the upgrade process, you might notice a Windows notification regarding your antivirus protection is off. It should resolve itself after a short period of time once the new software version is installed and running. If the Windows notification stays there permanently, please contact the ITS Help Desk at helpdesk@denison.edu or 740-587-6395.

 

 

by ·Comments Off on Planned interruptions for network drive access and printing on Thu. 09/12/19 between 4:00am and 7:30am

Planned system maintenance was completed. Please report any issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu (see www.denison.edu/its/helpdesk for hours).

Original post:

ITS is planning to perform maintenance on servers hosting shared network drives (PERSONAL, SHARED, MEDIA, SCRATCH, etc) on Thursday 09/12/19 between 4:00am and 7:30am. There will be short outages for the above network drives and printing while servers are rebooted to complete the maintenance. Please do not update files stored on the network file servers during these time periods.

by ·Comments Off on Monthly Security Awareness Newsletter – September

September edition:

Scamming You Through Social Media

(https://www.sans.org/security-awareness-training/resources/scamming-you-through-social-media)

OUCH! is the world’s leading, free security awareness newsletter designed for the common computer user. Published every month and in multiple languages, each edition is carefully researched and developed by the SANS Securing The Human team, SANS instructor subject matter experts and team members of the community. Each issue focuses on and explains a specific topic and actionable steps people can take to protect themselves, their family and their organization.

by ·Comments Off on [RESOLVED] UNPLANNED OUTAGE – MyDenison Unavailable – 9/4/2019 7:38 PM

Resolved 7:38PM:

MyDenison is now available. ITS has resolved the issue and restarted the services.

If you have any issues, questions or concerns, please contact the ITS Help Desk: helpdesk@denison.edu or 740-587-6395.

Original Post 9/4/2019 7:00 PM:

MyDenison is currently unavailable.  ITS is currently restarting services and estimate it will be back online within 30 minutes. We will post an update as soon as this issue is resolved.

For reference, users may directly access the following services in case of a MyDenison outage:

For question or concerns, please contact the ITS Help Desk: helpdesk@denison.edu or 740-587-6395