by ·Comments Off on Completed: Planned Banner Outage, Friday, 8/30/2019 from 5:00 – 6:00 PM

Update 5:45 PM:

All maintenance completed successfully. If you encounter any issues please clear your browser cache or use an incognito window. If the problem persists please report the issue to the ITS Help Desk.

Original Post:

ITS will be performing critical upgrades to Banner on Friday, 8/30/2019 from 5:00 – 6:00 PM. This includes both Banner Admin pages and Banner Self-Service and affects all functional areas. During this time, all Banner systems will be unavailable. Banner, Self-Service, and all related systems such as Xtender, Jaggaer, e-procurement, Cognos, and portions of MyDenison that rely on Banner data will be unavailable during this maintenance window.

When the maintenance work is completed, this post will be updated with additional information.

by ·Comments Off on [RESOLVED]: UNPLANNED ISSUE: NoteBowl Issues in Browsers Other Than Chrome

Resolved 12:55 PM:

ITS and NoteBowl have resolved issues users were having using Safari and Firefox.

Please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu if you are not able to access your NoteBowl courses or groups.

 

Original Post:

ITS has received reports of NoteBowl issues in Safari and Firefox as well as in the NoteBowl app on iPhones. So far, all reports indicate that NoteBowl is working in Chrome. Please switch to Chrome for NoteBowl. ITS is working with NoteBowl to diagnose and address the issue as quickly as possible. Please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu if you are NOT able to access your NoteBowl courses or groups in Chrome. Updates will be posted here as soon as more information is available.

 

 

by ·Comments Off on [RESOLVED] – UNPLANNED OUTAGE – MyDenison Unavailable – 8/28/2019 8:20AM

8:41 AM – MyDenison is now available. ITS is continuing to investigate the root cause.

For reference, users may directly access the following services in case of a MyDenison outage:

8:20 AM – Information Technology Services (ITS) has received a report that MyDenison is currently unavailable. ITS is currently investigating the cause.  We will update this post as soon as more information is available.

Other services can be directly accessed by using a direct link:

Please contact the ITS Helpdesk if you have questions.  We will post a status update as soon as we know more.

by ·Comments Off on UPDATE – Self-Service Banner Availability – 8/27/2019, 2:40PM

2:30PM UPDATE:  Self-Service Banner has been re-started and ITS is monitoring system performance.  We are continuing to diagnose the root cause and may need to temporarily disable access throughout the remainder of the day.

12:42PM UPDATE: Self-Service Banner is currently not accessible.  ITS is working with consulting partners to resolve the issue.  Some services are only accessible through SSB and are not currently available to be accessed include:

  • MyDenison Directory Search
  • Timesheet Approval
  • Parent Proxy

Other services can be directly accessed by using a direct link:

Please contact the ITS Helpdesk if you have questions.  We will post a status update by 2:00PM this afternoon.

10:30AM Information Technology Services (ITS) has received a report with intermittent connectivity to Self-Service Banner via MyDenison. ITS is currently investigating the cause.  We will update this post as soon as more information is available.

If you have issues, questions or concerns, please contact the ITS Help Desk at helpdesk@denison.edu or 740-587-6395.

by ·Comments Off on RESOLVED: UNPLANNED OUTAGE – Intermittent Self-Service Banner Availability – 8/26/2019, 4:10 PM

Update 5:55PM:

Self-Service Banner has now been fully restored. If you experience any further issues, please contact the ITS Help Desk at helpdesk@denison.edu or 740-587-6395.

Update 5:20PM:

Self-Service Banner is currently unavailable as ITS works to resolve the issues that led to the intermittent outages. This post will be updated again when more information is available.

Original Post 4:10PM:

Information Technology Services (ITS) has received a report with intermittent connectivity to Self-Service Banner via MyDenison. ITS is currently investigating the cause.  We will update this post as soon as more information is available.

If you have issues, questions or concerns, please contact the ITS Help Desk at helpdesk@denison.edu or 740-587-6395.

by ·Comments Off on Cybersecurity Alert: Tech Support Scams

Recently, a Denison employee was tricked by a Tech Support Scam. In this type of scam, a malicious cyber actor wants you to believe that you have a problem with your computer and that they can fix it for you. They work to convince you to voluntarily download and install desktop sharing software to gain control of your computer and files. After they’ve taken control of your computer, their intent is to install software to conduct a range of malicious activities, or to get you to pay them to continue the “support” session. 

If you think you have a problem with your computer and need assistance, please contact the ITS Help Desk. Do not engage in remote support services with organizations outside of Denison, unless you are certain that Denison has a business relationship with that organization. 

 

For more information, check out this article from the FTC about how to spot and avoid Tech Support Scams:

https://www.consumer.ftc.gov/articles/how-spot-avoid-and-report-tech-support-scams

by ·Comments Off on Resolved: UNPLANNED OUTAGE – Network and Denison Web-Based Service Interruptions – 8/13/19

Resolved 8/13/2019 2:30PM:

MyDenison, Banner and related application services are now restored. Please contact the ITS Help Desk if you have questions or need additional assistance. 740-587-6395 or helpdesk@denison.edu

Update 8/13/19 1:45PM:

The network issue underlying the MyDenison, Banner, and other Denison web-based services outage has been resolved. Denison Apps and Notebowl are available though you may see an error in the “Service Status” area of the login page. Work is underway to restore still affected services including MyDenison and Banner. This post will be updated again once all services are restored.

Original Email:

ITS has received reports of difficulty accessing the Internet, MyDenison, Banner, and other web-based Denison services starting at approximately 11:00AM today. Individuals already logged into G Suite applications such as email and calendar will find those are working; however, new attempts to login to Denison apps are resulting in an error.
ITS is working to diagnose the cause of the issue and address it as quickly as possible. We will send another email as soon as service is restored.

This post will be updated as more information becomes available.
Please contact the ITS Help Desk if you have questions or need additional assistance. 740-587-6395 or helpdesk@denison.edu

by ·Comments Off on Postponed: Planned Outage – Network Maintenance 08/14/19 5am-7am

Update 8/14/19 5:50am:

This work has been postponed to a later date.  Notice will be posted here when it has been re-scheduled.

Original message:

ITS will be performing network maintenance on Wednesday 9/14/19 from 5:00-7:00 am which may result in the loss of the wired or wireless network in the following locations:

VPN access
Internet resources
Fellows Basement
CBTS phone connections
Special purpose servers (tacmaster, NVR, wdub,apple1/2/Prime)

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.

This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on Completed: Planned Outage – Network Maintenance 08/13/19 5 am – 7 am

Update 8/13/19 7:10am:

The network updates are complete. Please report any network issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu. The Help Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/helpdesk for hours).

Original message: 

ITS will be performing network maintenance on Tuesday, 8/13/19 from 5:00-7:00 am which may result in the loss of the wired or wireless network in the following locations:

Internet resources

Banner and affiliated systems will be affected

Fellows Basement

Cinema House

Chamberlin Hall

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.

This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on Completed: Planned Login Update, Tuesday 8/13/19 7:00 am – 7:30am

[Update 8/13/19 7:30am]

The login update was completed successfully. If you have any issues please report them to ITS Help Desk at 740-587-6395.

 

[Original Post]

Between 7:00 and 7:30 AM on Tuesday 8/13/19, ITS will perform an update to the Login page. This shouldn’t cause any disruptions in service.

If you experience login issues with BigRedID based services after this time, please contact the ITS Help Desk at 740-587-6395