by ·Comments Off on Cancelled: Planned Outage – Network Maintenance 10/31/2019 5-7am

Update 10/29/2019:

This work will rescheduled to another date and time.

Original message:

ITS will be performing network maintenance on Thursday, 10/31/19 from 5:00-7:00 am which may result in a brief 1-2 minute window when users will not be able to get to Banner, Cognos, and related services.

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.

This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on Windows updates/security patches will be deployed on 10/28/2019

Denison Information Technology Services (ITS) will be releasing security patches and critical updates to Windows computers the evening of 10/28/2019.  Users will be notified when updates are available via a Windows prompt that states, “You need some updates. Please select this message to install.”

ITS recommends users install the updates at their earliest convenience. Updates will take about 30 minutes to install, including a reboot to complete the process.

If you experience any issues or have any questions, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on RESOLVED – Intermittent Notebowl Document Loading Issues

UPDATE 10/22/2019 10:55pm

AWS has reported to Notebowl that the issue is resolved. Notebowl will restart all failed uploads.

Please report any issues to helpdesk@denison.edu.

 

ITS received a report on October 22, 2019 at 3:10pm that some course documents are not loading in Notebowl. After reaching out to Notebowl, we discovered that this is due to Intermittent DNS Resolution Errors with AWS (status here), which hosts some of the content on our Notebowl instance.

Impacted features are:

  •  Uploads
  • Document Viewing
  • Document conversions
  • Emails that contain attachments

Notebowl reported this issue to AWS, and they have informed us that someone is working on this case. We will update as we find out more information.

For professors who need to share documents with students, we advise you to do so by uploading the document to Google Drive and sharing the link to that document with students. You can even paste the link in the Documents Tab in Notebowl.

 

 

by ·Comments Off on Resolved: Unplanned Network Outage – Network Service Interruption for Talbot 2nd Floor

Update 10/22/19 9:20am:

The network has has been restored on the 2nd floor of Talbot. Please contact the Help Desk x6395 if you are currently experiencing network issues.

Original Post:

Technical Services identified a network outage on the 2nd Floor of Talbot on 10/22/19. The outage interrupted services for Talbot 2nd Floor. We will update this post as soon as possible.
Please contact the Help Desk x6395 if you are currently experiencing network issues.

by ·Comments Off on [Completed] Planned Outage – Network Maintenance 10/24/2019 5-7am

Update: 10/24/2019 7:15 am
Network maintenance has been completed. Please report any issues to the ITS Helpdesk.

Original Post:

ITS will be performing network maintenance on Thursday, 10/24/19 from 5:00-7:00 am which may result in a brief 1-2 minute window interruption in wired and wireless access in Fellows Hall, and when connected to the Pulse Secure VPN. Access to the following services will also be affected: TacMaster, NVR 1/2/3, and the WDUB servers.

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.

This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on [Completed] Planned Outage – VIA device Updates 10/17 5-7am

Update 10/17/2019 6:00am

The updates on the VIA master server have been completed.   Please report any issues to the ITS Helpdesk.

Original post:

ITS will be performing updates on the VIA master server that controls the VIA devices in the classrooms on Thursday, 10/17/19 between 5:00-7:00 am which may result in a brief interruption as the server is updated and reboot.  If a VIA device reboots during this time they may not be able to come back up until after the server update is completed.

Please do not attempt to bring up the presentation devices in classrooms during this time period.

This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on Employee Cybersecurity Awareness Training

October is National Cybersecurity Awareness Month (NCSAM). Throughout the month, Denison ITS will be providing information to promote positive cybersecurity habits, and we will also conduct a new cybersecurity awareness training campaign for employees. A link to access training was provided in emails that were sent out on 10/7/19, or you can go directly to our partner, KnowBe4 – https://training.knowbe4.com

by ·Comments Off on [UPDATE 10/25/2019] – Thinking of Updating to the Newly Released macOS Catalina on your Mac? PLEASE READ!

Update 10/25/2019:

Canon has released the macOS Catalina compatible drivers. Instructions for installing Canon print drivers can be found in MyDenison, or you may view instructions below:

  1. Open a web browser and go to printers.denison.edu for departmental printers. For lab printers, please go to the Device to Lab Printers page in MyDenison  (you can just type, “Device to Lab Printing” in the MyDenison SEARCH bar in the upper right corner and select “Personal Device to Lab Printing”), to install printers on a personally-owned computer or (for faculty/staff only) go to labprinters.denison.edu/ipp to install on a Denison-owned computer.
  2. Login with your BigRedID and password.
  3. Locate and click on the name of the printer that you want to add. If prompted, say “Allow iPrint…”
    Note: If this is the first time you have installed a network printer, you will need to install the iPrint client. Please skip to the Installing the iPrint client section below.
  4. When a window appears asking you if you want to install the printer, click “OK”. If you do not see this window, please see this troubleshooting FAQ: FAQ 2623. If you receive an error message such as the “Filter could not be found in the PPD”, please see this FAQ: FAQ 2902

Installing the iPrint Client

  1. Click “OK” on the message window.
  2. Locate the “iprint.dmg” file in your Downloads. Double-click to open it.
  3. Double-click to open the “iprint.pkg” file and follow the on-screen prompts to install. You may be prompted to provide a username and password with administrative rights to your computer.
  4. When you get a message saying the installation was successful, click “Close”.
  5. Quit the web browser you used to visit the printer installation page and then reopen it and repeat the steps in the prior list to install additional printers.

 

[ORIGINAL]

On Monday October 7, 2019, Apple released the latest version of the Mac operating system called macOS Catalina.

As always with brand new software, there is the potential for issues. ITS is just beginning to evaluate this new operating system for compatibility with Denison standard software and technology services.

Preliminary results related to printing to Denison printers: for those who wish to print to Denison lab (student) or office (faculty/staff) Canon multi-function devices and have not yet installed those devices on their computer, please be aware that you will not be able to do so after an upgrade as Canon print drivers are not yet available for macOS Catalina. The timeline for availability is not known. If you have already installed the print drivers and update to Catalina, you will be able to print without issue.

At this point, ITS recommends holding off on upgrading to macOS Catalina for feedback from the broader community and until ITS has had an opportunity to complete further testing with Denison standard software and technology services. Updates will be posted here when additional information is available.

If you have any questions, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.