[Update 6:50am]
The update has been completed and MyDenison is back online.
[Original Post]
There is a planned server update for MyDenison on Tuesday November 26th between 6:00 and 7:30am. During this time MyDenison may be down or offline for periods of time. This post will be updated once the update is complete.
If you have any questions or concerns, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.
Update:
11/27/19 5:30 am
The maintenance has been completed. Please report any issues to the ITS Helpdesk.
Original Post:
ITS will be performing maintenance on the Pulse Secure Remote VPN service on Wednesday, 11/27/19 between 5 am – 7 am. This maintenance might cause interruptions in remote access to the campus network using Pulse Secure VPN during the maintenance window.
Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.
This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.
Update:
11/26/19 5:30 am
The network maintenance has been completed. Please report any issues to the ITS Helpdesk.
Original Post:
ITS will be performing network maintenance on Tuesday, 11/26/19 from 5:00-7:00 am which may result in the loss of the wired or wireless network in the following locations:
Swasey Chapel
Mitchell Center
Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.
This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.
Planned system maintenance was completed. Please report any issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu (see www.denison.edu/its/helpdesk for hours).
Original post:
ITS is planning to perform maintenance on servers hosting shared network drives (PERSONAL, SHARED, MEDIA, SCRATCH, etc) on Tuesday 11/26/19 between 4:00am and 7:30am. There will be short outages for the above network drives and printing while servers are rebooted to complete the maintenance. Please do not update files stored on the network file servers during these time periods.
UPDATE 12/11/2019:
Information Technology Services (ITS) has applied new licenses of SPSS on all computer lab machines.
If you have a separate, previously assigned SPSS license, you will receive a separate email from the ITS Help Desk that contains your updated SPSS license key, and you will need to apply the new license key to continue SPSS use.
If you have any questions, concerns or continue to see SPSS expiry notices, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.
UPDATE 12/5/2019:
Information Technology Services (ITS) has received updated SPSS licenses for the new term and will apply the new license keys on all computer lab machines on Friday, December 6th at 5:00 PM. The software version has not changed with this license update. We do not expect this to cause any interruption to the service.
If you have a separate, previously assigned SPSS license, you will receive a separate email from the ITS Help Desk that contains your updated SPSS license key, and you will need to apply the new license key to continue SPSS use.
If you have any questions, concerns or continue to see SPSS expiry notices, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.
UPDATE 11/25/2019:
Denison has executed the licensing acquisition for updated SPSS licenses. ITS expects to have the new licenses in had sometime within the week and will distribute new license codes as soon as they are available. As a reminder, SPSS will continue to function with the current license until 12/29/2019.
Original Post:
Denison’s current SPSS licenses expire on 11/30/2019 with a 30-day grace period after that. Information Technology Services (ITS) is in the process to reviewing and renewing the SPSS license server to reflect the 2020 license. ITS will update the network license server and distribute new codes as soon as they are available. If you see a license alert in SPSS, you may disregard that. SPSS will continue to function with the current license until 12/29/2019, so there will not be any gap in SPSS availability.
If you have any questions or concerns, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.
RESOLVED:
Denison’s e-Procurement partner, Jaggaer, is functioning and available.
For questions, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.
Original Post:
Denison’s e-Procurement partner, Jaggaer, identified a performance issue where users might see connectivity errors or general slowness. They are working to resolve this issue. Updates will be posted as they become available.
For questions, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.
Update: 11/20/19 6:30 am
The network maintenance has been completed. Please report any issues to the ITS Helpdesk at helpdesk@denison.edu or call 740-587-6395.
Original Post:
ITS will be performing network maintenance on Wednesday, 11/20/19 from 5:00-7:00 am which may result in the loss of the wired or wireless network in the following locations:
Barney Davis Hall
Beth Eden
Moon Hall
Bryant
Burke Museum
Chamberlin
Cinema House
Ebaugh
Fellows Hall
Knapp Hall
Rose House/ Rose House Garage
Slayter Hall
Talbot Hall
Burton Morgan
Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.
This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.
November edition:
(https://www.sans.org/security-awareness-training/resources/shopping-online-securely-1)
OUCH! is the world’s leading, free security awareness newsletter designed for the common computer user. Published every month and in multiple languages, each edition is carefully researched and developed by the SANS Securing The Human team, SANS instructor subject matter experts and team members of the community. Each issue focuses on and explains a specific topic and actionable steps people can take to protect themselves, their family and their organization.
Update: 11/16/2019 11:35am
Network maintenance has been completed. Please report any issues to the ITS Helpdesk.
Original Post:
Planned Outage – Network Maintenance 11/16/2019 7am-noon
ITS will be performing network maintenance on Saturday, 11/16/19 between 7:00am-noon which may result in a brief 1-2 minute window when users will not be able to get to Banner, Cognos, staging.denison.edu and related services.
Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.
This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.
Update 11/7/2019 3:46 PM:
Duo has made a change to the default number from which phone call authentications are sent.
The new caller ID from Duo is +1-669-201-9315, but may appear as “Unknown” or 740-587-6395.
Original Post:
Duo Security has received reports of Duo phone call authentication attempts not arriving to users’ devices and is currently investigating the situation. If you need to approve your login through Duo and have another option available, such as a Duo push, please use that if you are having trouble with the phone call option.
You can check the Duo status page directly at http://status.duo.com. This post will also be updated as more information becomes available.
DUO TIP: If you have a smartphone, ITS recommends using the Duo Mobile app – it is faster, more secure, and free. Please see this NetNotes post for details: https://netnotes.denison.edu/duo-push-faster-free-and-more-secure
For questions about Duo, please contact the ITS Help Desk at helpdesk@denison.edu or 740-587-6395.