by ·Comments Off on COMPLETED: Planned interruptions for network drive access and printing on Tue. 11/26/19 between 4:00am and 7:30am

Planned system maintenance was completed. Please report any issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu (see www.denison.edu/its/helpdesk for hours).

Original post:

ITS is planning to perform maintenance on servers hosting shared network drives (PERSONAL, SHARED, MEDIA, SCRATCH, etc) on Tuesday 11/26/19 between 4:00am and 7:30am. There will be short outages for the above network drives and printing while servers are rebooted to complete the maintenance. Please do not update files stored on the network file servers during these time periods.

by ·Comments Off on [COMPLETED} INFO: SPSS 2020 License Renewal Underway

UPDATE 12/11/2019:

Information Technology Services (ITS) has applied new licenses of SPSS on all computer lab machines. 

If you have a separate, previously assigned SPSS license, you will receive a separate email from the ITS Help Desk that contains your updated SPSS license key, and you will need to apply the new license key to continue SPSS use.

If you have any questions, concerns or continue to see SPSS expiry notices, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

 

UPDATE 12/5/2019:

Information Technology Services (ITS) has received updated SPSS licenses for the new term and will apply the new license keys on all computer lab machines on Friday, December 6th at 5:00 PM. The software version has not changed with this license update.  We do not expect this to cause any interruption to the service. 

If you have a separate, previously assigned SPSS license, you will receive a separate email from the ITS Help Desk that contains your updated SPSS license key, and you will need to apply the new license key to continue SPSS use.

If you have any questions, concerns or continue to see SPSS expiry notices, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

UPDATE 11/25/2019:

Denison has executed the licensing acquisition for updated SPSS licenses. ITS expects to have the new licenses in had sometime within the week and will distribute new license codes as soon as they are available. As a reminder, SPSS will continue to function with the current license until 12/29/2019.

 

Original Post:

Denison’s current SPSS licenses expire on 11/30/2019 with a 30-day grace period after that. Information Technology Services (ITS) is in the process to reviewing and renewing the SPSS license server to reflect the 2020 license. ITS will update the network license server and distribute new codes as soon as they are available. If you see a license alert in SPSS, you may disregard that. SPSS will continue to function with the current license until 12/29/2019, so there will not be any gap in SPSS availability.

If you have any questions or concerns, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on [RESOLVED] URGENT: Issues with e-Procurement Connectivity

RESOLVED:

Denison’s e-Procurement partner, Jaggaer, is functioning and available.

For questions, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

Original Post:

Denison’s e-Procurement partner, Jaggaer, identified a performance issue where users might see connectivity errors or general slowness. They are working to resolve this issue. Updates will be posted as they become available.

For questions, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on [COMPLETED] Planned Network Maintenance – Wednesday 11/20/19 5am – 7am

Update: 11/20/19 6:30 am

The network maintenance has been completed. Please report any issues to the ITS Helpdesk at helpdesk@denison.edu or call 740-587-6395.

Original Post:
ITS will be performing network maintenance on Wednesday, 11/20/19 from 5:00-7:00 am which may result in the loss of the wired or wireless network in the following locations:

Barney Davis Hall
Beth Eden
Moon Hall
Bryant
Burke Museum
Chamberlin
Cinema House
Ebaugh
Fellows Hall
Knapp Hall
Rose House/ Rose House Garage
Slayter Hall
Talbot Hall
Burton Morgan

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.

This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on Monthly Security Awareness Newsletter – November

November edition:

Shopping Online Securely

(https://www.sans.org/security-awareness-training/resources/shopping-online-securely-1)

OUCH! is the world’s leading, free security awareness newsletter designed for the common computer user. Published every month and in multiple languages, each edition is carefully researched and developed by the SANS Securing The Human team, SANS instructor subject matter experts and team members of the community. Each issue focuses on and explains a specific topic and actionable steps people can take to protect themselves, their family and their organization.

by ·Comments Off on Completed: Planned Outage – Network Maintenance 11/16/2019 7am-noon

Update: 11/16/2019 11:35am

Network maintenance has been completed. Please report any issues to the ITS Helpdesk.

Original Post:

Planned Outage – Network Maintenance 11/16/2019 7am-noon

ITS will be performing network maintenance on Saturday, 11/16/19 between 7:00am-noon which may result in a brief 1-2 minute window when users will not be able to get to Banner, Cognos, staging.denison.edu and related services.

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.

This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on [RESOLVED 11/7/2019 3:46PM]Duo Service Alert: Potential Issue with Duo Approvals through Phone Calls

Update 11/7/2019 3:46 PM:

Duo has made a change to the default number from which phone call authentications are sent.

The new caller ID from Duo is +1-669-201-9315, but may appear as “Unknown” or 740-587-6395.

Original Post:

Duo Security has received reports of Duo phone call authentication attempts not arriving to users’ devices and is currently investigating the situation. If you need to approve your login through Duo and have another option available, such as a Duo push, please use that if you are having trouble with the phone call option.

You can check the Duo status page directly at http://status.duo.com. This post will also be updated as more information becomes available.

DUO TIP: If you have a smartphone, ITS recommends using the Duo Mobile app – it is faster, more secure, and free. Please see this NetNotes post for details: https://netnotes.denison.edu/duo-push-faster-free-and-more-secure

For questions about Duo, please contact the ITS Help Desk at helpdesk@denison.edu or 740-587-6395.

by ·Comments Off on Completed: Planned Banner Outage this Saturday, 11/9/2019 from 5:00am – 5:00pm

Update 3:40PM:

All production Banner maintenance has been completed successfully.

If you experience any issues with Banner today, please clear your cache. To do this in Google Chrome, click on the Chrome menu (3 vertical dots in the upper righthand corner) and then choose “More Tools”, and then “Clear browsing data”. Make sure the Time Range is set to “All time” and that “Cached images and files” is checked and then click on “Clear Data”. For instructions on clearing your cache in other web browsers, see https://www.pcmag.com/article2/0,2817,2480401,00.asp

If you continue to have problems, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

Original Post:

ITS will be performing upgrades to Banner on Saturday 11/9/2019 from 5:00am – 5:00pm. Banner Admin pages along with Banner Self-Service will be updated and all functional areas are affected. During this time, Banner Admin Pages, Self-Service, and all related systems such as Xtender, Jaggaer (e-procurement), Cognos, and portions of MyDenison that rely on Banner data will be unavailable during this maintenance window.

When the maintenance work is completed, this post will be updated with additional information.

by ·Comments Off on UPDATE 11/1/2019: URGENT: Issues with macOS Mojave Security Update

Update 11/1/2019:

ITS recommends that users install the security update and let the update install in its entirety. Please do not force shutdown or turn on the device during this time unless it lasts longer than 15 minutes. 

Please note: users do not need to wipe their computers and start fresh in order to run this update.  This is ONLY the case when a user interrupts the security update.

Original Post 10/31/2019:

There have been reports with Apple’s latest macOS Mojave security update (Apple Security Update 2019-001) causing the local storage volume to become corrupt if users interrupt the update process. If the update process is interrupted, the device could become corrupted and render the user unable to login, as well as unable to retrieve any files.

During the update process the device may appear to shutdown, but is in fact completing the update. Please do not force shutdown or turn on the device during this time unless it lasts longer than 15 minutes with nothing appearing on the screen. The only known fix at this time is to completely wipe the machine and re-install the operating system. ITS strongly recommends that you have your system and data backed up with one of Denison’s recommended file storage and backup tools before you initiate the security update.

Apple has been notified of the issue and we are working closely with them to reach a resolution.

It is important to apply this security patch to ensure your computer remains current and secure. Please plan a time to complete the update where you will not need immediate access to your machine (e.g.; after hours, during a meeting, etc.).

If you have any questions, please contact the ITS Help Desk at helpdesk@denison.edu or 740-587-6395.

by ·Comments Off on Change with Adobe Apps on Fac/Staff Computers Requiring New Sign-in and Displaying “Buy Now”/”Trial” Links

This applies to faculty/staff with Adobe Creative Cloud named licenses that were previously signed in and using apps such as Acrobat, InDesign, and Photoshop, etc. with no problem.

After a recent update to the Adobe Creative Cloud desktop application, a number of faculty and staff have reported that they are no longer able to edit PDFs in Acrobat and/or are seeing messages when they go to install Adobe apps that they need to “Buy” or “Download Trial”. If you are seeing this, please follow the steps in this ITS Help Desk Online FAQ to make sure you are logged in with your Denison Company or School Account and therefore have full access to the Adobe apps.

If you are a faculty/staff member and do not have an Adobe Creative Cloud named license but would like one, please see the MyDenison Adobe Creative Cloud page.

If you have any questions, please contact the ITS Help Desk at helpdesk@denison.edu or 740-587-6395.