by ·Comments Off on INFO: Windows updates/security patches will be deployed on 1/8/2020

Denison Information Technology Services (ITS) will be releasing security patches and critical updates to Windows computers the evening of Wednesday, January 8, 2020.  Users will be notified when updates are available via a Windows prompt that states, “You need some updates. Please select this message to install.”

ITS recommends users install the updates at their earliest convenience. Updates will take about 30 minutes to install, including a reboot to complete the process.

If you experience any issues or have any questions, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on Completed: Planned MyDenison Upgrade on Friday January 10th 8pm – Midnight

[Update 11:15]

The update has been completed and MyDenison is back online.

[Orginal Post]

MyDenison will be down for maintenance this Friday January 10th at 8pm. Due to the nature of the upgrade the site will be down for many hours. We plan to have it back up and available by Midnight. This post will be updated once the upgrade is complete.

If you have any questions or concerns, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on Planned Network Maintenance Saturday, 1/11/2020 from 7:00am – Noon

Update: 1/11/2020 10:30 am

The network maintenance has been completed. Please report any issues to the ITS Helpdesk.

Original Message:

ITS will be performing network maintenance on Saturday 1/11/2020 from 7:00-noon which will result in the loss of the wired or wireless network access multiple times in the following locations:

Buildings: Fellows, Barney, Library, Ebaugh, Higley, Olin, Talbot, Slayter, Doane Admin
Resources: Access to administrative applications, MyDenison, and other on campus resources will be affected

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.

This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on Completed: Planned Sierra Maintenance: Tuesday, January 7 5am-7am

Update 1/7/2020 8:15am

This morning’s update has completed.  If you experience any issues please contact your library.  There will be another maintenance window on Saturday, January 11th 6am-9am.

Original message:

Ohio5 will be performing maintenance on the Sierra Library servers tomorrow morning, Tuesday, January 7 between 5am – 7am. Both the Sierra application and the CONSORT catalog will be offline during this time.

by ·Comments Off on [COMPLETED] Planned Outage: Network Maintenance Thursday, 1/9/20 5 am – 7 am

Update: 1/9/2020 6 am

The network maintenance has been completed. Please report any issues to the ITS Helpdesk.

Original Post:

ITS will be performing network maintenance on Thursday 1/9/2020 from 5:00-7:00 am which may result in the loss of the wired or wireless network across multiple buildings on campus.

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.

This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on [COMPLETED] Planned Outage: Network Maintenance Tuesday, 1/7/2020 5 am – 7 am

Update – 1/7/2020 6 am

The maintenance has been completed. Please report any issues to the ITS Helpdesk.

Original Post:

ITS will be performing network maintenance on Tuesday 1/7/20 from 5:00-7:00 am which may result in the loss of the wired or wireless network in the following locations:

Eisner Performing Arts Center

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.

This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on INFO: New R and R Studio Versions Available on Lab Machines

Information Technology Services (ITS) has released the latest versions of R and R Studio to all Denison lab computers.

The latest versions are as follows:

  • R Studio – 1.2.5033
  • R – 3.6.2

If you have questions, concerns or are unable to connect to the R and R Studio software, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on INFO: ITS testing caused erroneous email

Information Technology Services (ITS) is in the process testing upcoming updates. During testing, an erroneous email went to some Denison community members about a key request. A sample email is below:

“Your Key/Access Request was received and has been processed.  If this request was for card access, you should now be able to use your ID card to open that door.  If this request was for a key, please stop by the Accounting Office on the 3rd Floor of Doane Hall to pick up your key after 2pm today or anytime after today.  If you have any questions or concerns, please email: idcardsandkeys@denison.edu.”

Please disregard this email, and we apologize for causing any confusion. If you have questions/concerns, please contact the ITS Help Desk at helpdesk@denison.edu or 740-587-6395.

by ·Comments Off on Tip: How to Activate Duo Mobile on a New Phone

If you have a new phone with the same phone number as your prior phone, you can activate Duo Mobile yourself on your new phone using your phone and a computer. Please see this ITS Help Desk Online FAQ for details: http://apps.denison.edu/helpdesk/faq7882. If you have a new phone number or have any difficulty, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

 

 

by ·Comments Off on Completed: Planned Network Maintenance Saturday, January 4, 2020 from 7:00 AM – 12:00 PM

Update:
01/04/2020 10:00 am
The maintenance has been completed. Please report any issues to the ITS Helpdesk.

Original post

ITS will be performing network maintenance on Saturday, January 4, 2020 from 7:00 AM – 12:00 PM which will result in the loss of the wired and wireless network access multiple times in the following locations: Burton Morgan, Security and Safety, Bryant Arts

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.

This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.