by ·Comments Off on [RESOLVED] SERVICE INTERRUPTION: Notebowl Student Logins – 05/29/2020 9:52 AM (EDT)

UPDATE 5/29/2020 1:15 PM

Students are now able to login to Notebowl as usual. Students who are already in Notebowl may need to refresh their browsers.

UPDATE 5/29/2020 10:40 AM

A partial workaround has been found for students to login to Notebowl (Click here for video tutorial). Students can access Notebowl by doing the following:

  1. Visit the main Notebowl site (linked here)
  2. Click LOGIN in the upper right-hand corner of the site.
  3. Enter your Denison email address (BigRedID@denison.edu) and click Next.
  4. If prompted with Denison’s single-sign on, please login with your Denison BigRedID username and password, and Duo authenticate.
  5. The Notebowl landing page (bulletin) may not load, but courses, groups, settings, etc. will be accessible.

Original Post

Information Technology Services (ITS) has received confirmed reports of students unable to login to Notebowl. The majority of students are experiencing a continuous spinning Notebowl wheel with a Denison logo. Faculty and staff seem to be unaffected at this time.

The issue has been reported to Notebowl and is being addressed for a resolution as soon as possible. This post will be updated upon resolution.

If you have any questions or concerns, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

by ·Comments Off on Planned Early AM Phone Maintenance Sat. 5/30 & Sun. 5/31 – Please Read if You Use a Desk Phone at Home or Jabber

Denison’s phone vendor will be performing planned maintenance on Saturday 5/30 and Sunday 5/31 from 12:00 – 6:00AM EDT. Minimal disruptions are anticipated but there is a very small chance of the following:

  • Interruptions to calls in progress using the Jabber softphone app or desk phones that are located off-campus.
  • Desk phones becoming unregistered during the maintenance and not automatically re-registering.

ITS recommends avoiding calls using these devices during these time periods.

If you are using your desk phone at home and find it is not displaying your name and line number as it typically does after the maintenance: unplug your desk phone, wait 10 seconds, and plug the phone back in. The phone LCD display should light up and it should re-register within a minute or two.

If you have any questions or phone issues, please contact the ITS Service Desk at servicedesk@denison.edu or 740-587-6395 and include your Denison phone number along with a description of the problem.

by ·Comments Off on [RESOLVED] Adobe Service Impact 5/27/2020

Update 4:30 PM:

Adobe has resolved issues users were experiencing logging into Adobe Creative Cloud.

If you have questions or concerns, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

 

Original Post:

Denison Information Technology Services (ITS) would like to inform the Denison community that Adobe has reported widespread, but unknown outages for their various services. Adobe is currently working on a resolution.

If you have questions or concerns, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

by ·Comments Off on Google Meet GRID VIEW Users – Action Needed

If you are currently using the Grid View Chrome extension in Google Meet, Information Technology Services (ITS) recommends that you follow the steps below to remove and re-add the Chrome extension as a better source that is more routinely updating the extension is now available. You may encounter issues if you continue to use the currently installed Chrome extension.

To remove and re-add Grid view:

  1. Click this link: original source for the Grid View Chrome extension
  2. If it says Remove from Chrome in the top right, click that. If it says Add to Chrome, no action is needed.
  3. Click this link: new source for the Grid View Chrome extension
  4. In the top right, click Add to Chrome and then click Add extension to confirm.
  5. If you are in a Google Meet when you complete the above steps, please leave and rejoin the Google Meet so the changes take effect.

NOTE: Google’s native tiled layout now displays up to 16 participants so Grid View is only necessary if you attend meetings larger than that. To learn more about Grid View, see the Google Meet Grid View Quick Reference Guide.

If you have any questions or problems, please contact the ITS Service Desk at servicedesk@denison.edu or 740-587-6395.

by ·Comments Off on Upgrade Zoom by May 30th

Zoom continues to make rapid changes to their software to improve the security of the program.  A critical change will go in effect on May 30th and requires every Zoom user (Basic and Pro) to upgrade to the latest version of the Zoom client. Go here to download the software https://zoom.us/download. Select the Zoom Client for Meetings download button. If you have not upgraded by the 30th, Zoom will force the upgrade the next time you launch the program or try to join a meeting.

Details about this new version are available here https://zoom.us/docs/en-us/zoom-v5-0.html

by ·Comments Off on Completed: Planned interruptions for network drive access and printing on Thu. 05/21/20 between 4:00am and 7:30am

Planned system maintenance was completed. Please report any issues to the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu (see www.denison.edu/campus/technology/service-desk for hours).

Original post:

ITS is planning to perform maintenance on servers hosting shared network drives (PERSONAL, SHARED, MEDIA, SCRATCH, etc) on Thursday 05/21/20 between 4:00am and 7:30am. There will be short outages for the above network drives and printing while servers are rebooted to complete the maintenance. Please do not update files stored on the network file servers during these time periods.

by ·Comments Off on INFO: Windows updates/security patches will be released on 5/19/2020

Denison Information Technology Services (ITS) will be releasing security patches and critical updates to Windows computers the evening of Tuesday, May 19, 2020. You will be notified when updates are available via a Windows prompt that states, “You need some updates. Please select this message to install.“

Note: To install updates during the COVID-19 pandemic from off campus, you must be connected to Pulse Secure VPN. If you are on campus,  you do not need to connect to Pulse Secure VPN to access updates. Additionally, ITS would like to remind you that we do not automatically update your machine. It is your responsibility to run updates by clicking the message above.

ITS recommends you install the updates at your earliest convenience. Updates will take about 30 minutes to install, including a reboot to complete the process.

If you experience any issues or have any questions, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

by ·Comments Off on INFO: Active Phishing Attempts at Denison University

Information Technology Services (ITS) would like to inform the Denison community we are receiving several reports of Phishing where the sender and subject line are changing subtly where there is a request for faculty transcripts. This is not a message from ITS or from any member of our Denison community.

We encourage individuals to remain vigilant and take the following precautions:

  • Avoid clicking on links in unsolicited emails and be wary of email attachments
  • Use trusted sources
  • Do not reveal personal or financial information in email, and do not respond to email solicitations for this information

The types of emails you may receive to get your attention to click a malicious link or open an attachment include:

  • Fake school emails that provide information about a particular Denison group (e.g.; students, faculty, etc.)
  • Emails requesting information from you

If you feel you have received a phishing email please report it as phishing in Gmail. If you have any questions or concerns, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

by ·Comments Off on COMPLETE: Planned Login Maintenance, Tuesday 5/19/20 4:00-7:00 am

Between 4:00 and 7:00 AM on Tuesday 5/19/20, ITS will perform routine maintenance on the Login infrastructure. During this maintenance period, there will be a brief 1-2 minute window when users will not be able to login to BigRedID based services such as Denison Apps, MyDenison, NoteBowl, and other services.

If you experience login issues with BigRedID based services after this time, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu

by ·Comments Off on Resolved: Unplanned Network Outage: Multiple Campus Buildings Without Power

Update 5/16/20 9:10am

The power to the networking equipment has been restored. The source of the outage was an AEP power outage. If you are still experiencing any network connectivity issues after this time, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

Original Post:

A power outage on campus has caused the network to go down in several buildings across campus. Facilities is coming on-site to look into the outage further. An update will be posted when available.