by ·Comments Off on UPDATED/RESOLVED: Unplanned Service Disruption: AWS Outage Impacting Some Services

Update 10/22/2025: The AWS outage has been resolved. If you are still experiencing any issues please reach out to the Service Desk.

Information Technology Services (ITS) is aware of a widespread Amazon Web Services (AWS) outage that may be affecting access to certain Denison systems. At this time, Adobe and Qualtrics have been identified as services potentially impacted by this issue.

ITS is actively monitoring the situation through AWS and vendor status pages. Updates will be provided as additional information becomes available or once the issue has been resolved.If you have any questions or concerns, please contact the ITS Service Desk at 740-587-6395 or email servicedesk@denison.edu.

by ·Comments Off on Adobe Licensing – Action Required by October 30th, 2025

As mentioned in the MyDenison Announcement, Denison has updated its Adobe licensing to better match your needs. You now have three flexible options to choose from – whether you need basic design tools or advanced creative software. 

What You Need to Do: 

If you currently use Adobe products and have not done so yet, please visit the MyDenison Adobe page and submit your selection by October 30th to avoid service interruption. 

Questions? 

Contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu

by ·Comments Off on [Completed] Planned Maintenance: CBORD services Thursday 10/16/25 5:00-6:00AM

Update 10/16/25 6:15am:
The updates are complete. Please report any network issues to the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu. The Service Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/servicedesk for hours).

Original Post:

ITS is planning updates on CBORD servers between 5:00AM and 6:00 AM. The following services may be unavailable:

Denison dollars
Meal Swipes
CBORD Web Interface (cbord.denison.edu)

Door access should be unaffected during this update.

This post will be updated when the maintenance is complete. If you have questions or concerns, please contact the ITS Service Desk at servicedesk@denison.edu or 740-587-6395.

by ·Comments Off on UPDATED/RESOLVED: [Unplanned Outage] Email Notifications for Voicemails Not Being Delivered 10/10/2025-10/15/2025

Update 10/20/2025 8:00AM

If you have not checked your voicemail via phone since 10/10/2025, please do so to see if you received any voicemails from 10/10/2025-10/15/2025. During this time, email notifications were not being processed due to a system issue and ITS has received word from the vendor that email notifications for those voicemails will NOT be delivered retroactively.

Update 10/15/2025 10:45AM: Email notifications for new voicemails are now being delivered. ITS is working with the vendor to understand the status of notifications for voicemails received after 10/10/2025 that weren’t previously processed – monitoring so far indicates those have not yet been delivered.

Original Post 10/15/2025 9:42AM: ITS has received a number of reports of email notifications for voicemails not being received since this weekend. Our initial testing indicates this may be affecting all Denison voicemail users. The issue has been reported to the vendor as high priority. We will provide updates here as they become available. Until the issue is resolved, please check voicemail by phone.

If you have any questions, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

by ·Comments Off on [Completed] Planned Outage: Network Storage Environment Maintenance, Thursday 10/9/25 5-7am

On Thursday, October 9, 2025, from 5:00 to 7:00 a.m., ITS will be performing an upgrade to our network storage equipment. This work may cause interruptions to campus network services during the two-hour maintenance window.

Please do not edit files over the network or submit information online during this time period as your work may be lost when/if network outages occur. This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.