by ·Comments Off on [COMPLETED] Planned Maintenance – On-Premises Storage, Saturday, 11/30/24 8 am – 5 pm

Update: 11/30/24 3:00 pm
The maintenance has been completed. Please report any issues to the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

Original Post:
ITS will perform planned maintenance on Saturday, 11/30/24 from 8 a.m. – 5 p.m. on a few systems. During this maintenance, the following services might be unavailable:

Shared LAN Inbox (Ruby)
Media Storage Volume (Topaz)
Mass Storage Volume (Quartz)

Please do not edit files over the network or submit information online during this time period as your work may be lost when maintenance occurs. This post will be updated when the work is complete. If you experience any issues after this time, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

by ·Comments Off on [Resolved] Unplanned Outage- Temporary Issue with Printing Website Functionality (printers.denison.edu & labprinters.denison.edu)

Update: 11/23/2024 08:15 pm
The issue has been resolved. If you experience any issues or have questions, please contact the ITS Service Desk at servicedesk@denison.edu.

Original Post:
ITS has found a temporary issue affecting the printing websites, printers.denison.edu and labprinters.denison.edu. Due to a recent server update, these websites do not display print queues as expected.

Here’s what you can expect:

  • Existing printers on your personal or lab/classroom computers will continue to function normally.
  • You will be unable to install new printers until the website issue is resolved.

What we’re doing:

Our ITS team is actively working to fix the website and restore full functionality as soon as possible. We appreciate your patience and understanding.

For questions or further assistance:

Please don’t hesitate to contact the ITS Service Desk at servicedesk@denison.edu.

by ·Comments Off on [Completed] Planned Banner Maintenance Friday, November 22nd, 2024 from 6:00 PM – 7:00 PM EST

Update 11/22/2024 @ 7:00pm:
All maintenance has been successfully completed.

If you experience any issues please try clearing your browser cache or using an Incognito Window. If the problem persists please reach out to the ITS Service Desk.

Original Post:
Denison Information Technology Services (ITS) will be applying a Banner patch to Employee Self Service between 6-7pm tonight, Friday November 22nd, 2024, to fix the issues some users are having with their time sheets. While most of Banner will remain online and usable the following functionality will temporarily be unavailable:

1) Employee Self Service
2) Banner Jobsub

This post will be updated when the maintenance is complete. If you have questions or concerns, please contact the ITS Service Desk at servicedesk@denison.edu or 740-587-6395.

by ·Comments Off on [RESOLVED] UNPLANNED OUTAGE: Access issue for YouTube and Google Photos

On Thursday, ITS became aware of an issue affecting the use of YouTube and Google Photos with Denison accounts. The issue has been fixed, and access restored for those affected.

If you experience a problem using your Denison account with a Google service, please report the issue to the ITS Service Desk (740-587-6395 or servicedesk@denison.edu).

by ·Comments Off on [Completed] Planned Banner Maintenance Saturday, November 16th, 2024 from 5:30 AM – 5:30 PM EST

Update 11/16/2024 @ 1:39pm:
All maintenance has been successfully completed.

If you experience any issues please try clearing your browser cache or using an Incognito Window. If the problem persists please reach out to the ITS Service Desk.

Original Post:
Denison Information Technology Services (ITS) will be applying Banner security patches and module updates on Saturday, November 16th, 2024 from 5:30 AM – 5:30 PM EST that will impact access to Banner and related systems. Users will not be able to access these services during this time.

Affected services include:
Banner Admin Pages
Banner Self Service
Cognos
Xtender
Jaggaer (e-procurement)
Nelnet Payment Gateway
MyDenison content that relies on Banner data

This post will be updated when the maintenance is complete. If you have questions or concerns, please contact the ITS Service Desk at servicedesk@denison.edu or 740-587-6395.

by ·Comments Off on [Completed] Planned Outage: Network Maintenance, Thurs. 11/7/24 5-7am

Update 11/7/24 6:00am:
The network updates are complete. Please report any network issues to the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu. The Service Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/servicedesk for hours).

Original Post:
ITS will be performing network maintenance on Thursday 11/7/24 from 5:00-7:00am which may result in the loss of the wired or wireless network campus wide.

Please do not edit files over the network or submit information online during this time period as your work may be lost if network outages occur. This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

by ·Comments Off on Notice of Scheduled Door System Maintenance

Date: Monday, November 4th, 2024
Time: 7:00 AM to 8:00 AM

Our door access system will undergo a server reboot during this maintenance window. While we do not anticipate doors going offline, there may be a brief 10-15 minute period where doors are unresponsive. All common areas, including academic buildings, dining facilities, the parking garage, and the Mitchell Center, will remain unlocked to minimize any potential disruption.

If you experience any issues or have concerns during this time, please contact Campus Safety at (740) 587-0810.

We apologize for any inconvenience and appreciate your understanding as we complete this essential update.

Thank you for your patience.

by ·Comments Off on Planned Outage: Network Maintenance, Tues. 10/29/24 6-7am

Update 10/29/24 7am:
The network updates are complete. Please report any network issues to the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu. The Service Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/servicedesk for hours).

Original post:
ITS will be performing network maintenance on Tuesday 10/29/24 from 6:00-7:00am which may result in the loss of the wired or wireless network in the following locations.

Slayter Hall

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.
This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

by ·Comments Off on Service Interruption – Server Environment – Monday 10/21/24

Update 10/21/24 7:00pm:
All services are back online. If you experience any issues after this time, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

Original Post
This afternoon, ITS noticed that one of our server hosts experienced a resource issue, causing the following services to become unavailable or experience degraded performance.

  • PowerFAIDS
  • Xtender
  • eduroam (possible degradation)
  • Digital Signage (unable to make content updates)
  • R Studio
  • CSGold – Web Portal
  • HVAC – Building Automation (new programming)
  • SSO login (degraded)
  • Service Desk Tools / RegisterIP
  • Investments Website

We believe all services are back online, but we are still evaluating the situation. We will post an update when we confirm that the issue is fully resolved.

by ·Comments Off on [Completed] Planned Maintenance – Friday, 10/17 Authentication Services 

ITS will be performing planned maintenance on Friday, October 17th, on select systems related to Denison’s authentication infrastructure.  While no disruptions are expected, this important update will enhance the security and reliability of our authentication services.

Denison’s authentication infrastructure provides login services for many essential platforms, including Gmail, MyDenison, and Banner. This update will not change the login experience for any of these services.

This post will be updated when the work is complete. If you experience any issues logging into Denison services after the maintenance, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.