by ·Comments Off on Update Your Zoom Client to Avoid Meeting Disruptions!

Please take a minute soon to:

  • Update the Zoom client on your computer so you do not have trouble joining Zoom meetings and have access to the latest Zoom features and security fixes.
  • Set your Zoom client to update automatically so you stay up-to-date. We recommend choosing the “Slow” option which provides a bit of time between when new updates are released and when they are installed which enhances stability.

Mobile Device Note: Zoom updates on mobile devices (iOS and Android) are typically handled automatically through the App Store or Google Play Store. Ensure your phone’s automatic updates are enabled to receive the latest Zoom version (App Store, Play Store).

Why Update?

Every 3 months, Zoom enforces a new minimum version requirement for the Zoom client. If you have an outdated version, you will be unable to log in or join meetings until you update (see the Zoom Software Quarterly Lifecycle Policy for details). Additionally, Zoom is regularly releasing security fixes and new features. With an up-to-date Zoom client, you can more fully participate in Zoom meetings.

How to Update Zoom on Your Windows or Mac Computer:

  1. Open the Zoom application on your computer.
  2. In the window’s top-right corner, click on your profile picture or initials and select Check for Updates.
  3. If an update is available, a prompt will appear indicating the available version and automatically start to download it. Once it is downloaded, an Install option will appear with options to defer if needed. Click Install.
  4. Once installed, Zoom will automatically close and re-launch with the updated version.

Need Help? If you encounter any issues updating Zoom, please reach out to the ITS Service Desk via email at servicedesk@denison.edu or call 740-587-6395 and we will be happy to assist you.

by ·Comments Off on [Complete] Planned Outage: Network Maintenance, Thurs. 12/5/24 6-7am

Update 12/5/24 7am:
The network updates are complete. Please report any network issues to the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu. The Service Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/servicedesk for hours).

Original Post
ITS will be performing network maintenance on Thursday 12/5/24 from 6:00-7:00am which may result in the loss of the wired or wireless network across campus.

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.
This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

by ·Comments Off on [Completed] Planned Banner Maintenance Saturday, December 7th, 2024 from 6:00 AM – 9:00 AM EST

Update 12/07/2024 @ 8:10am:
All maintenance has been successfully completed.

If you experience any issues please try clearing your browser cache or using an Incognito Window. If the problem persists please reach out to the ITS Service Desk.

Original Post:
Denison Information Technology Services (ITS) will be applying Banner security patches on Saturday, December 7th, 2024 from 6:00 AM – 9:00 AM EST that will impact access to Banner and related systems. Users will not be able to access these services during this time.

Affected services include:
Banner Admin Pages
Banner Self Service
Xtender
Cognos
Jaggaer (e-procurement)
Nelnet Payment Gateway
MyDenison content that relies on Banner data

This post will be updated when the maintenance is complete. If you have questions or concerns, please contact the ITS Service Desk at servicedesk@denison.edu or 740-587-6395.

by ·Comments Off on [COMPLETED] Planned Maintenance – On-Premises Storage, Saturday, 11/30/24 8 am – 5 pm

Update: 11/30/24 3:00 pm
The maintenance has been completed. Please report any issues to the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

Original Post:
ITS will perform planned maintenance on Saturday, 11/30/24 from 8 a.m. – 5 p.m. on a few systems. During this maintenance, the following services might be unavailable:

Shared LAN Inbox (Ruby)
Media Storage Volume (Topaz)
Mass Storage Volume (Quartz)

Please do not edit files over the network or submit information online during this time period as your work may be lost when maintenance occurs. This post will be updated when the work is complete. If you experience any issues after this time, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

by ·Comments Off on [Resolved] Unplanned Outage- Temporary Issue with Printing Website Functionality (printers.denison.edu & labprinters.denison.edu)

Update: 11/23/2024 08:15 pm
The issue has been resolved. If you experience any issues or have questions, please contact the ITS Service Desk at servicedesk@denison.edu.

Original Post:
ITS has found a temporary issue affecting the printing websites, printers.denison.edu and labprinters.denison.edu. Due to a recent server update, these websites do not display print queues as expected.

Here’s what you can expect:

  • Existing printers on your personal or lab/classroom computers will continue to function normally.
  • You will be unable to install new printers until the website issue is resolved.

What we’re doing:

Our ITS team is actively working to fix the website and restore full functionality as soon as possible. We appreciate your patience and understanding.

For questions or further assistance:

Please don’t hesitate to contact the ITS Service Desk at servicedesk@denison.edu.

by ·Comments Off on [Completed] Planned Banner Maintenance Friday, November 22nd, 2024 from 6:00 PM – 7:00 PM EST

Update 11/22/2024 @ 7:00pm:
All maintenance has been successfully completed.

If you experience any issues please try clearing your browser cache or using an Incognito Window. If the problem persists please reach out to the ITS Service Desk.

Original Post:
Denison Information Technology Services (ITS) will be applying a Banner patch to Employee Self Service between 6-7pm tonight, Friday November 22nd, 2024, to fix the issues some users are having with their time sheets. While most of Banner will remain online and usable the following functionality will temporarily be unavailable:

1) Employee Self Service
2) Banner Jobsub

This post will be updated when the maintenance is complete. If you have questions or concerns, please contact the ITS Service Desk at servicedesk@denison.edu or 740-587-6395.

by ·Comments Off on [RESOLVED] UNPLANNED OUTAGE: Access issue for YouTube and Google Photos

On Thursday, ITS became aware of an issue affecting the use of YouTube and Google Photos with Denison accounts. The issue has been fixed, and access restored for those affected.

If you experience a problem using your Denison account with a Google service, please report the issue to the ITS Service Desk (740-587-6395 or servicedesk@denison.edu).

by ·Comments Off on [Completed] Planned Banner Maintenance Saturday, November 16th, 2024 from 5:30 AM – 5:30 PM EST

Update 11/16/2024 @ 1:39pm:
All maintenance has been successfully completed.

If you experience any issues please try clearing your browser cache or using an Incognito Window. If the problem persists please reach out to the ITS Service Desk.

Original Post:
Denison Information Technology Services (ITS) will be applying Banner security patches and module updates on Saturday, November 16th, 2024 from 5:30 AM – 5:30 PM EST that will impact access to Banner and related systems. Users will not be able to access these services during this time.

Affected services include:
Banner Admin Pages
Banner Self Service
Cognos
Xtender
Jaggaer (e-procurement)
Nelnet Payment Gateway
MyDenison content that relies on Banner data

This post will be updated when the maintenance is complete. If you have questions or concerns, please contact the ITS Service Desk at servicedesk@denison.edu or 740-587-6395.

by ·Comments Off on [Completed] Planned Outage: Network Maintenance, Thurs. 11/7/24 5-7am

Update 11/7/24 6:00am:
The network updates are complete. Please report any network issues to the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu. The Service Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/servicedesk for hours).

Original Post:
ITS will be performing network maintenance on Thursday 11/7/24 from 5:00-7:00am which may result in the loss of the wired or wireless network campus wide.

Please do not edit files over the network or submit information online during this time period as your work may be lost if network outages occur. This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

by ·Comments Off on Notice of Scheduled Door System Maintenance

Date: Monday, November 4th, 2024
Time: 7:00 AM to 8:00 AM

Our door access system will undergo a server reboot during this maintenance window. While we do not anticipate doors going offline, there may be a brief 10-15 minute period where doors are unresponsive. All common areas, including academic buildings, dining facilities, the parking garage, and the Mitchell Center, will remain unlocked to minimize any potential disruption.

If you experience any issues or have concerns during this time, please contact Campus Safety at (740) 587-0810.

We apologize for any inconvenience and appreciate your understanding as we complete this essential update.

Thank you for your patience.