by ·Comments Off on [Completed] Planned RStudio Server Maintenance – Wednesday, August 13th, 2025 from 6-10 AM

Update 8/13/2025 9:00 am:
All maintenance has been successfully completed. If you experience any issues please try clearing your browser cache or using an Incognito Window. If the problem persists please reach out to the ITS Service Desk.

Original Post:
ITS will be performing maintenance to the RStudio server on Wednesday, August 13th between 6 and 10 am. The service, r.denison.edu will be unavailable during this period. Please stop any running code on RStudio by midnight to ensure there are no issues when the service returns online.

This post will be updated when the work is complete. If you experience any issues with either software after this time, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

by ·Comments Off on [Completed] Planned Outage: Network Maintenance, Tues. 8/12/25 4-7am

Update 8/12/25 7:30am:
The network updates are complete. Please report any network issues to the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu. The Service Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/servicedesk for hours).

Original Post:
ITS will be performing scheduled network maintenance on Tuesday, August 12th, from 4:00 AM to 7:00 AM. This work is intended to install upgrades that will improve the stability of our network infrastructure.

During this time, there may be temporary outages for both wired and wireless network services in the following locations:

  • Campus-Wide Wireless (Wireless access points will be upgraded and rebooted)
  • Phys Plant Warehouse
  • Polly Anderson
  • Soccer Locker Room

To prevent the potential loss of work, we advise you to refrain from editing files or submitting information online during this maintenance window.

An update will be posted upon completion of the work. If you continue to experience network connectivity issues after this time, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

by ·Comments Off on [Completed] GlobalProtect VPN Upgrade Tues. 8/12/25 Will Prompt You to Update Your Mac or Windows GlobalProtect Client

Update 8/12/25 6am:
GlobalProtect updates are complete. Please report any GlobalProtect connectivity issues to the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu. The Service Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/servicedesk for hours).

Original Post:
After 6 a.m. on Tuesday, August 12, 2025, the next time you log into the GlobalProtect VPN on your Mac or Windows computer, you’ll be prompted to install a new version. This is a legitimate update (6.2.8-223) that will improve your connection’s stability and fix some login formatting issues.

Please proceed with the installation when you see the prompt. ITS recommends you update at your earliest convenience to ensure the best performance.

If you experience any GlobalProtect connectivity issues after you update, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

by ·Comments Off on Upgrade to Windows 11 today!

The Windows 11 upgrade has been available for all Denison University faculty and staff on all Windows devices. The self-service window for the Windows 11 upgrade is closing soon. To ensure a smooth transition and avoid any disruption, we encourage you to upgrade your computer to Windows 11 before August 11, 2025.

Timeline

Starting on August 11th, 2025, all remaining faculty and staff computers will be automatically upgraded to Windows 11. Users will be unable to defer the upgrade further. To minimize disruptions, we encourage you to back up any critical data before this date. While the upgrade is designed to preserve your files, a backup adds an extra layer of security.

Here’s how you can do a self-service upgrade:

1. Before you begin: Ensure all applications are closed, your device is connected to power, and your critical data is backed up to Google Drive or an external storage device. You will be unable to use your computer during this time.
2. Initiate the upgrade: Click on the “Windows 11 Upgrade” Icon  available on your desktop and follow the on-screen prompts.
3. Automatic Restart: Once the upgrade is downloaded and installed, your computer will automatically restart to complete the process.

For a visual guide to the upgrade process, please refer to this self-service document:
Windows 11 – Self-Service User Experience

Need Assistance?

ITS has tested Windows 11 extensively and does not anticipate changes to the functionality and behaviour of the device. If you are experiencing any issues or a change in device behaviour after the upgrade, please report the issue to the ITS Service Desk.

If you have any questions or encounter any issues during the upgrade process, please don’t hesitate to contact us:


by ·Comments Off on [Completed] Planned Banner Maintenance Saturday, August 2nd, 2025 from 5:30 AM – 5:30 PM EDT

Update 8/2/25 3:30pm:
All maintenance has been successfully completed. If you experience any issues please try clearing your browser cache or using an Incognito Window. If the problem persists please reach out to the ITS Service Desk.

Original Post:
Denison Information Technology Services (ITS) will be applying Banner security patches and module updates on Saturday, August 2nd, 2025 from 5:30 AM – 5:30 PM EDT that will impact access to Banner and related systems. Users will not be able to access these services during this time.

Affected services include:
Banner Admin Pages
Banner Self Service
Cognos
Xtender
Jaggaer (e-procurement)
Nelnet Payment Gateway
MyDenison content that relies on Banner data

This post will be updated when the maintenance is complete. If you have questions or concerns, please contact the ITS Service Desk at servicedesk@denison.edu or 740-587-6395.

by ·Comments Off on Updated Denison Login Experience Coming August 4

Update 2025-08-04: The updated Denison Login is available for Google Workspace. Unexpected complications required reverting to the previous login experience for other services. Once these issues are resolved, the updated Denison Login will be available for the remaining services.

Beginning Monday, August 4, you will see an updated Denison Login screen, also known as Single Sign-On (SSO), when you use your Denison account to access Banner, Canvas, MyDenison, Google Workspace, and other services. You may already recognize the updated login screen from signing into Workday.

Preview of the Updated Denison Login

This refreshed login screen features a modern design and enhanced security features to better protect your Denison account against cyber threats. Your login credentials do not change – you will continue to use the same username, password, and Duo authentication.

More information about this update is available in MyDenison. You can also find this by searching MyDenison for “Denison Login.”

Please contact the Information Technology Services (ITS) Service Desk at (740) 587-6395 or servicedesk@denison.edu if you have any questions about the Denison Login or encounter technical issues.

by ·Comments Off on [COMPLETED] Making Our Network Better: Planned Maintenance This Thursday!

Update: 08/07/2025 07:45 pm
The campus network upgrade is completed! The new firewall and VPN are now active, providing a safer and more stable environment for everyone.

Thank you for your patience and cooperation during the maintenance window. If you experience any issues after this time, please contact the ITS Service Desk during normal business hours at 740-587-6395 or servicedesk@denison.edu.

Original Post:
ITS will be performing a campus firewall and GlobalProtect VPN upgrade on Thursday, 08/07/2025, from 6 pm to 10 pm, to enhance the security, reliability, and performance of our campus network. It will promote a safer and more stable environment for all students, faculty, and staff.

What: Network Upgrade (Campus Firewall & GlobalProtect VPN)
When: Thursday, August 7, 2025, from 6:00 PM to 10:00 PM
Impact: Intermittent network outages for all campus users

What to Expect During the Maintenance Window

During this four-hour window, the campus network will be unstable. You will experience periods where network connectivity is unavailable. While services may be accessible at times, you should plan for connections to be unreliable. This will affect all network services, including but not limited to:

  • Campus Wi-Fi
  • Wired internet access in offices, classrooms, labs, and residence halls
  • GlobalProtect VPN
  • General internet access from campus and services hosted on campus

How to Prepare

We strongly advise against planning any critical online activities (such as taking online exams, meeting project deadlines, or participating in video calls) during the 6:00 PM to 10:00 PM window. Please save your work frequently if you are on campus during this time.

We will update this post once the maintenance is complete.

Need Help?
All services are expected to return to normal stability after 10:00 PM. If you experience any connectivity issues after 10:00 PM on Thursday, please contact the ITS Service Desk during normal business hours at 740-587-6395 or servicedesk@denison.edu.

Thank you for your patience and understanding as we work to improve the campus network.

by ·Comments Off on [Completed] Planned Outage: Core Network Maintenance in Fellows, Shaw, & Curtis, Tues. 8/5/25 5-7am

Update 8/5/25 7am:
The network updates are complete. Please report any network issues to the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu. The Service Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/servicedesk for hours).

Original Post:
ITS will be performing network maintenance on Tuesday 8/5/25 from 5:00-7:00am which will result in the loss of the wired and wireless network in the following locations.

Campus wireless network
Fellows
Higley
Knapp
Ebaugh
Slayter
Talbot
Library
Olin
Barney
Doane
Datacenter VMware server environment

1110 North Pearl
Bancroft
Baseball
Beaver
Beta House
Brown
Crawford
Curtis East
Curtis West
Dustin Cabin
East
Elm
Gil Patrick
Hayes & Wright
Herrick
Hoaglin
Homestead
Huffman
Kappa Sigma
Kienzle-Hylbert Stadium
Lamson Lodge
Mitchell Center
Morrow
Moshier Hutchinson
Myers
Phys Plant
Poly Anderson
Pratt
Preston
Pump House
Recycle Plant
Sawyer
Schaff
Shannon House
Shaw
Shepardson
Shorney
Sigma Chi
Silverstein
Smith
Softball
Sunset Hall
Swaysey
Taylor
Whisler

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.

This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

by ·Comments Off on [Completed] Planned Outage: Core Network Maintenance in Burton Morgan & Burke, Thurs. 7/31/25 5-7am

Update 7/31/25 6:15am:
The network updates are complete. Please report any network issues to the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu. The Service Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/servicedesk for hours).

Original Post:
ITS will be performing network maintenance on Thursday 7/31/25 from 5:00-7:00am which will result in the loss of the wired and wireless network in the following locations.

Burton Morgan
Beth Eden
Burton Morgan Server Infrastructure and Backups

Mulberry House
Eisner Center
Stone
Burke
Cinema House
Monomoy
Bryant
Burton Hall
King
Open House
Doane Dance
Monomoy Annex

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.

This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

by ·Comments Off on [Completed] Planned Outage: Network Maintenance, Tues. 7/29/25 5-7am

Update 7:10am:

The network updates are complete. Please report any network issues to the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu. The Service Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/servicedesk for hours).

Original Post: ITS will be performing network maintenance on Tuesday 7/29/25 5:00-7:00am which may result in the loss of the wired or wireless network across campus.

131 West Broadway
118 North Mulberry
Mitchell Center
Bancroft
Barney-Davis
Beaver Hall
Beta House
Brown Hall
Burke 
Burton Morgan
Chamberlin Hall
Crawford Hall
Curtis Halls & Dining
Ebaugh
Eisner Center
Upper & Lower Elm Hall
Fellows Hall
Gilpatrick
Good Hall
Hayes Hall
Wright Hall
Herrick Hall
Huffman Hall & Dining
Kappa Sigma
Knapp Hall
Library
Monomoy
Monomoy Annex
Myers Hall
Olin
Open House
Physical Plant
Pratt Hall
Rose House
Sawyer Hall
Schaff Hall
Shaw Hall
Shepardson Hall
Shorney Hall
Sigma Chi
Silverstein
Slayter
Smith Hall
Stone Hall
Sunset House
Samson Talbot
Taylor House
Whistler Hall

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.

This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.