by ·Comments Off on Planned Outage: Network Maintenance, Tues. 11/11/25 6-7am

Update 11/11/25 7am:
The network updates are complete. Please report any network issues to the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu. The Service Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/servicedesk for hours).

Original Post
ITS will be performing network maintenance on Tuesday 11/11/25 from 6:00-7:00am which may result in the loss of the wired or wireless network across campus.

Bryant Arts Center

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

by ·Comments Off on Additional Duo Dialog: Duo Desktop needs permission to access your local network

Following a recent Google Chrome browser update, you may see an unexpected Duo security dialog titled “Duo Desktop needs permission to access your local network” when accessing the Denison Login. This dialog does not impact your ability to successfully log in with your Denison account.

If you are presented with a Duo screen asking for permission to access your local network, please click Skip for now.

This issue is currently limited to Google Chrome on Windows clients, but is expected to affect other operating systems and browsers that utilize the same underlying browser framework. ITS is actively working with Duo support for a permanent resolution.

If you have any questions, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

by ·Comments Off on [COMPLETED] Planned Maintenance – Network Storage Environment Maintenance, Wednesday 10/29/25 3-5 pm

Update 10/29/25 4:15 pm:
The network updates are complete. Please report any network issues to the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu. The Service Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/servicedesk for hours)

Original Post:
On Wednesday, October 29, 2025, from 3:00 to 5:00 p.m., ITS will be performing some maintenance upgrades to our network storage equipment. While we do not anticipate this impacting any services, this work may cause interruptions to campus services during the two-hour window.

This post will be updated when the work is complete. Thank you for your patience and understanding. If you experience any network connectivity issues after this time, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

by ·Comments Off on [COMPLETED] Planned Outage: Network Storage Environment Maintenance, Wednesday 10/29/25 5-7am

Update 10/29/25 7:00 am:
The network updates are complete. Please report any network issues to the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu. The Service Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/servicedesk for hours).

Original Post:
On Wednesday, October 29, 2025, from 5:00 to 7:00 a.m., ITS will be performing an upgrade to our network storage equipment. This work may cause interruptions to campus network services during the two-hour maintenance window.

10/28/2025 update – the maintenance that was scheduled to occur on 10/28/2025 has been rescheduled for Wednesday morning.

Please do not edit files over the network or submit information online during this time period as your work may be lost when/if network outages occur. This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

by ·Comments Off on [Completed] Planned Outage: Network Storage Environment Maintenance, Thursday 10/23/25 5-7am

Update 10/23/25 6am:
The network updates are complete. Please report any network issues to the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu. The Service Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/servicedesk for hours)

Original Post:
On Thursday, October 23, 2025, from 5:00 to 7:00 a.m., ITS will be performing an upgrade to our network storage equipment. This work may cause interruptions to campus network services during the two-hour maintenance window.

Please do not edit files over the network or submit information online during this time period as your work may be lost when/if network outages occur. This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

by ·Comments Off on Important Windows Update: Preventing Overheating, Battery Drain, and Unexpected Crashes On Your Computers

ITS has identified an issue resulting in HP Windows laptops overheating, battery drain, and experiencing unexpected crashes. We’re making a small but important change on Thursday, October 30th, 2025, to how your Windows laptop manages power when it’s running on battery with the lid closed.

This update is designed to prevent overheating, battery drain, and unexpected crashes that some users have experienced, especially when the laptop is left undocked.

Action

Please reboot your device after October 30th to ensure all changes and settings are fully applied.

What’s Changing?

When your laptop is unplugged and the lid is closed for more than 10 minutes, it will now enter hibernate mode instead of sleep. Hibernate mode fully powers down the device while saving your work, which helps:

  • Stop overheating and fan noise
  • Preserve battery life
  • Prevent crashes and data loss

What You’ll Notice

If your laptop hibernates:

  • You will need to press the power button to wake it.
  • You will be asked to enter your BitLocker key, just like after a reboot.
  • Your session will be restored exactly as it was – no lost work.

If the lid is closed for less than 10 minutes, it will wake up normally without needing the power button or BitLocker key.

Why This Matters

This change has already helped several users avoid issues with their laptops. It’s a simple adjustment that makes a big difference in reliability and battery performance.

Can I Change This Setting?

While we do not recommend that you change this setting, you will be able to adjust it if this does not fit your workflow through the power settings of your device by following the instructions here.

Thank you for your understanding and support as we work to improve your experience. 

Questions?

If you have any questions or concerns, please reach out to the ITS Service Desk at 740-587-6395 or email servicedesk@denison.edu.

by ·Comments Off on UPDATED/RESOLVED: Unplanned Service Disruption: AWS Outage Impacting Some Services

Update 10/22/2025: The AWS outage has been resolved. If you are still experiencing any issues please reach out to the Service Desk.

Information Technology Services (ITS) is aware of a widespread Amazon Web Services (AWS) outage that may be affecting access to certain Denison systems. At this time, Adobe and Qualtrics have been identified as services potentially impacted by this issue.

ITS is actively monitoring the situation through AWS and vendor status pages. Updates will be provided as additional information becomes available or once the issue has been resolved.If you have any questions or concerns, please contact the ITS Service Desk at 740-587-6395 or email servicedesk@denison.edu.

by ·Comments Off on Adobe Licensing – Action Required by October 30th, 2025

As mentioned in the MyDenison Announcement, Denison has updated its Adobe licensing to better match your needs. You now have three flexible options to choose from – whether you need basic design tools or advanced creative software. 

What You Need to Do: 

If you currently use Adobe products and have not done so yet, please visit the MyDenison Adobe page and submit your selection by October 30th to avoid service interruption. 

Questions? 

Contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu

by ·Comments Off on [Completed] Planned Maintenance: CBORD services Thursday 10/16/25 5:00-6:00AM

Update 10/16/25 6:15am:
The updates are complete. Please report any network issues to the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu. The Service Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/servicedesk for hours).

Original Post:

ITS is planning updates on CBORD servers between 5:00AM and 6:00 AM. The following services may be unavailable:

Denison dollars
Meal Swipes
CBORD Web Interface (cbord.denison.edu)

Door access should be unaffected during this update.

This post will be updated when the maintenance is complete. If you have questions or concerns, please contact the ITS Service Desk at servicedesk@denison.edu or 740-587-6395.

by ·Comments Off on UPDATED/RESOLVED: [Unplanned Outage] Email Notifications for Voicemails Not Being Delivered 10/10/2025-10/15/2025

Update 10/20/2025 8:00AM

If you have not checked your voicemail via phone since 10/10/2025, please do so to see if you received any voicemails from 10/10/2025-10/15/2025. During this time, email notifications were not being processed due to a system issue and ITS has received word from the vendor that email notifications for those voicemails will NOT be delivered retroactively.

Update 10/15/2025 10:45AM: Email notifications for new voicemails are now being delivered. ITS is working with the vendor to understand the status of notifications for voicemails received after 10/10/2025 that weren’t previously processed – monitoring so far indicates those have not yet been delivered.

Original Post 10/15/2025 9:42AM: ITS has received a number of reports of email notifications for voicemails not being received since this weekend. Our initial testing indicates this may be affecting all Denison voicemail users. The issue has been reported to the vendor as high priority. We will provide updates here as they become available. Until the issue is resolved, please check voicemail by phone.

If you have any questions, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.