by ·Comments Off on [COMPLETED] Planned Maintenance – Wireless Network, Tue. 10/06/2020 5 am – 7 am

Update: 10/06/20 7 am:
The maintenance has been completed. Please report any issues to the ITS Service Desk at 740-587-6395 or email servicedesk@denison.edu

Original Post:
ITS will be performing wireless maintenance in the following buildings resulting in the loss of wired or wireless network on Tuesday 10/06/2020 from 5 am to 7 am.

Good Hall
Myers Hall
Brown Hall
Pratt Hall
Sunset House
Upper/Lower Elm
Hayes Hall
Wright Hall

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.

This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

by ·Comments Off on Planned Change: McAfee Endpoint Security upgrade on Denison-owned computers starting Thursday 10/1/20

On 10/1/20, Information Technology Services (ITS) will release an upgrade to McAfee Endpoint Security on Denison-owned computers. This upgrade is silent and will not impact your ability to use your computer while it is happening. At some point during the upgrade process, you might notice a Windows/Macintosh notification regarding your antivirus protection is off. It should resolve itself after a short period of time once the new software version is installed and running. Please note, this is different from Enabling the Chrome extension.

If the Windows/Macintosh notification stays there permanently, please contact the ITS Service Desk at servicedesk@denison.edu or 740-587-6395.

by ·Comments Off on Zoom Update – Helpful New Features in Latest Zoom Meetings Client

Zoom is regularly making updates to add features and improve security. The most recent updates to the Zoom Zoom Meetings client (aka desktop app) provide hosts with greater ability to control what they see AND what participants see with these new features…

  • Multi-pin and Multi-spotlight: With host permission, users can pin up to 9 participants on their end. The host can also spotlight up to 9 participants for everyone in their meeting.
  • Custom Gallery View Organization: Hosts and co-hosts can now re-order the gallery view to suit their needs, and choose whether to deploy this view to participants, or allow participants to create their own custom views. Simply click and drag videos to the position you want them in gallery view, and this layout will remain in place until released.

To access these and other recently added Zoom features, you will need to be on the latest version of the Zoom desktop app (5.2.3). To check your version, open the Zoom desktop app (found in the Apps list on Windows and in the Applications folder on Mac) and click your profile icon in the top right and choose Check for Updates. If an update is available, please install it. For step-by-step instructions, see the Denison Zoom guide.

If you have questions, please contact the ITS Service Desk at servicedesk@denison.edu or 740-587-6395.

by ·Comments Off on Denison Apps/G Suite and Zoom Virtual Workshops Scheduled for September/October

Information Technology Services (ITS) is offering a number of virtual workshops over the next 2 months covering Denison Apps/G Suite (Calendar, Chat, Docs, Meet, Sheets, and Slides) and Zoom.

To view workshop descriptions and sign up for sessions open to all faculty staff, please visit the MyDenison ITS Workshops page.

To request one or more of these workshops specifically for your department/team or to suggest a workshop topic, please email the ITS Service Desk at servicedesk@denison.edu.

If you have questions, please contact the ITS Service Desk by phone at 740-587-6395 or by email.

by ·Comments Off on COMPLETED – PLANNED OUTAGE: Phone System Maintenance May Intermittently Cause Dropped Calls – Sunday 9/20/20 1:00PM-10:00PM

Update:

This maintenance has been completed. If you experience any phone issues, please contact the ITS Service Desk at servicedesk@denison.edu or 740-587-6395 to report the issue including your phone number and whether you are using a Cisco phone or the Jabber softphone app.

Original Post:

Denison’s phone system vendor is performing critical annual maintenance on Sunday 9/20/2020 from 1:00-10:00PM that may result in dropped calls when using Denison phones or the Jabber softphone app. You may also see Denison phones repeatedly re-register or times when the Jabber softphone cannot connect to phone services. During this time period, you may wish to make lengthy calls from a non-Denison phone to avoid the chance of interruption. If you receive an important phone call, you may wish to immediately jot down the number in case your call is interrupted and you need to resume the call using another phone.

If you experience any phone issues after this maintenance period, please contact the ITS Service Desk at servicedesk@denison.edu or 740-587-6395 to report the issue including your phone number and whether you are using a Cisco phone or the Jabber softphone app.

by ·Comments Off on RESOLVED – UNPLANNED SERVICE DISRUPTION: Intermittent Google Drive Issues – 9/15/2020

Update:

Per Google, the problem with Google Drive should be resolved. Should you experience a Google Drive issues, please report it to the ITS Service Desk at servicedesk@denison.edu or 740-587-6395.

Original Post:

Information Technology Services (ITS) has received several reports of erratic Google Drive behavior. These align with Google’s report on the G Suite Dashboard that Google is investigating issues with Google Drive. The affected users are able to access Google Drive, but are seeing error messages, high latency, and/or other unexpected behavior.

This post will be updated as soon as more information is available.

 

 

by ·Comments Off on Planned Outage: Network Maintenance on Good, Hayes, & Wright, Thurs. 9/10/20 5-7am

Update 9/10/20 7:00am:

The network updates are complete. Please report any network issues to the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu. The Service Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/servicedesk for hours).

Original Post:

ITS will be performing network maintenance on Thursday 9/10/20 from 5:00-7:00am which may result in the loss of the wired or wireless network in the following locations.

Good

Hayes

Wright

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.
This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

by ·Comments Off on Disregard New Post in Denison University – Zoom Service Alert Message

Please disregard the message sent on 9/7/2020 at 5:29PM with a subject of “New Post in Denison University” with a “Zoom Service Alert” indicating a problem loading the Zoom portal in web browsers. That post was distributed in error. If you are experiencing any issues with Zoom, please report them to the ITS Service Desk at servicedesk@denison.edu or 740-587-6395.

 

by ·Comments Off on [COMPLETED] Planned Outage: Network Maintenance, Thurs. 9/3/20 5 am – 7 am

Update: 9/3/2020 7:30 am
The maintenance has been completed. Please report any issues to the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

Original Post:
ITS will be performing network maintenance on Thursday 9/3/20 from 5:00-7:00 am which may result in the loss of the wired or wireless network in the following locations:

Fellows Hall

Open House

Elm Hall

Brown Hall

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.

This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.