A misconfiguration would have caused wireless connectivity problems in the following buildings this morning:

Update:  As of 00:30 on 9/3, our provider has put in a work-around to address this issue while troubleshooting continues. Service speeds should be normal again.

Original Post:

Denison’s Internet provider, Oarnet, is experiencing difficulties which has resulted in extremely slow connection time for some of our services, including Blackboard.

We will be performing maintenance during the outage window tomorrow morning which may result in a brief outage in wired and wireless connectivity.

There will be a brief Internet outage this morning while we update and reload a network appliance. This work will begin at 10:00 a.m.

ITS has received a few reports today of network connection difficulty.  Network engineers continue to investigate in order to isolate and identify the source of the problem.  Please report any problem asap to ITS Help Desk @ 740-587-6395 or helpdesk@denison.edu.

Update 8/29:

Access for Crawford was restored around 9:15 p.m, Stone was restored around 10:15 p.m.

Original Post:

We are addressing a configuration problem with the wireless network in Crawford & Stone.

What is BitTorrent?

A peer-to-peer protocol commonly used in the practice of sharing copyrighted music, video, and other files across the Internet.

What has changed?

BitTorrent network traffic is no longer permitted through Denison’s Internet firewall.

Why?

Denison regularly receives cease-and-desist notices from agencies representing DMCA, RIAA, MPAA, Sony, HBO and others. During the last academic year, there were 138 notices processed. During the 2011-2012 academic year, there were 280 notices processed.

The administrative effort required to process notifications and to curtail student behavior related to illegal file sharing costs Denison an estimated 250 personnel hours last year.  Additionally, BitTorrent is one of the top 5 Internet bandwidth consumers on the campus network. This contributes to slower overall network performance.

Getting Help

For more information regarding Denison’s policy on peer-to-peer file sharing activities and to access an impressive list of legal sources of online content, see http://denison.edu/forms/its-peer-to-peer-p2p-sharing-policy-guide.

We have been experiencing slowness with our Blackboard learning management system over the past few days.  We are working with the site that hosts our Blackboard instance to resolve this problem.  We apologize for the inconvenience this is causing you.

Update:

The MyDenison server update work was completed by 6PM on 8/27. If you experience problems with MyDenison, please report them to the ITS Help Desk.

Original Post:

At 5:30PM, ITS will make adjustments to the MyDenison servers to address availability and performance issues that occurred today. MyDenison should be available again by 6:00PM.

During this time period, if you have need to check your class list/course schedule, confirm your registration, or provide emergency contact information you can access DU Self Service directly at http://web4prod.denison.edu. Your UserID is your D-number.  If you do not know your Self Service PIN, you can reset it at www.denison.edu/its and click the “How to Change Your Password” link. Additional services may be accessed directly via these URLs:

• Denison Apps (email, calendar, Google Drive):  http://apps.denison.edu
• Blackboard: http://courses.denison.edu
• DU Self-Service:  http://web4prod.denison.edu
• Netnotes (aka ITS Alerts):  http://netnotes.denison.edu
• PeopleAdmin (aka HR Applicant Tracking):https://employment.denison.edu/hr/sso
• OrgSync: https://orgsync.com/cas/denison-university
• Denison People Directory (public information only):www.denison.edu/directory
• Denison Campus Calendar: www.denison.edu/calendar

There was a network outage from 3:50 to 4:10. All network connectivity should now be restored.