by ·Comments Off on Errant Test Email from KnowBe4 10/28/20

Some employees may have received a test email from KnowBe4, which was mistakenly sent out at 5:00 PM on 10/28/20. The sample email has an incorrect Denison logo at the bottom. The actual email for KnowBe4 cybersecurity training will go out on 10/29/20.

If you have any questions, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

by ·Comments Off on [COMPLETED] Planned Maintenance – Wireless Network, Tue. 10/27/2020 5 am – 7 am

Update, 10/27/20 6:15 am
The maintenance has been completed. Please report any issues to the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

Original Post:
ITS will be performing wireless maintenance in the following buildings resulting in the loss of wired or wireless network on Tuesday 10/27/2020 from 5 am to 7 am.

Taylor House
Moon Hall
Brown Hall
Preston House
Moshier-Huchison House
Morrow House
Beta Theta Pi
Chamberlin House
Kappa Sigma
Rose House/ Rose House Garage
Soccer Field Locker Rooms

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.

This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

by ·Comments Off on [COMPLETED] Planned Maintenance – Wireless Network, Tue. 10/20/20 5 am – 7 am

Update, 10/20/20 6:15 am
The maintenance has been completed. Please report any issues to the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

Original Post:
ITS will be performing maintenance on the wireless network across the Denison campus from 5 am – 7 am on Tuesday, 10/20/2020. During this time, the wireless network may be intermittent and users may experience some issues with their connection.

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur. This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

by ·Comments Off on Workaround for Cognos Non-Responsive Buttons

Information Technology Services (ITS) has discovered an issue in Cognos while using newer versions of Chrome, Edge, and Firefox. The issue is outlined below:

Issue:
Buttons are unresponsive in the User Interface. For example, if you run a report and a prompt is generated and you make a selection then attempt to hit OK or Finish, nothing happens.

Temporary Workaround:
Use Internet Explorer (IE) if your favored browser is rendering this issue. Note: IE is different from Edge. You may need to search your programs to find IE by using your Windows search for Finder on a Mac.

Long Term Fix:
Upgrade Cognos. Next week we will begin the necessary steps to upgrade and patch Cognos and will communicate when those patches will be released.

If you have questions, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

by ·Comments Off on October Security Awareness Newsletter – Fake News

Fake News

(https://www.sans.org/security-awareness-training/resources/fake-news)

OUCH! is the world’s leading, free security awareness newsletter designed for the common computer user. Published every month and in multiple languages, each edition is carefully researched and developed by the SANS Securing The Human team, SANS instructor subject matter experts and team members of the community. Each issue focuses on and explains a specific topic and actionable steps people can take to protect themselves, their family and their organization.

by ·Comments Off on INFO: Windows updates/security patches will be released on 10/13/2020

Denison Information Technology Services (ITS) will be releasing security patches and critical updates to Windows computers the evening of Tuesday, October 13, 2020. You will be notified when updates are available via a Windows prompt that states, “You need some updates. Please select this message to install.“

Note: To install updates during the COVID-19 pandemic from off campus, you must be connected to GlobalProtect VPN. If you are on campus,  you do not need to connect to GlobalProtect VPN to access updates. Additionally, ITS would like to remind you that we do not automatically update your machine. It is your responsibility to run updates by clicking the message above.

ITS recommends you install the updates at your earliest convenience. Updates will take about 30 minutes to install, including a reboot to complete the process.

If you experience any issues or have any questions, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

by ·Comments Off on New Zoom Features – Make Sure Your Zoom App is Up-to-Date

Over the past month, Zoom has added a number of new features.

You must be on the latest Zoom version to take advantage of these features.

To update Zoom, navigate to the Zoom desktop application, select your Profile in the top right corner and select Check for Updates. (For more detailed instructions, see Zoom’s update video and article.)

Denison classrooms and labs will receive a Zoom update the evening of Thursday, October 15, 2020. New features will be available in spaces on Friday, October 16, 2020.

Highlighted Features

  • Self-Select Breakout Rooms – Want to allow your participants to pick a breakout room based on a topic of interest to them? Now you can with the self-select breakout rooms feature. If desired, you can pre-assign or manually assign some individuals to breakout rooms so you have discussion leaders in each room and then allow other participants to self-select.
  • Multi-Spotlight – Want to focus everyone’s view on meeting participants that are serving as presenters, panelists, etc.? Use the multi-spotlight feature! This will make the thumbnails for the selected individuals large in the main window. You can spotlight up to 9 participants. All other participant videos appear as small thumbnails in the band above. This will be the view for ALL participants that are on a current version of the Zoom desktop app.
  • The Multi-Pin feature works the same as Multi-Spotlight but affects only your view.
  • The Custom Gallery Organization feature allows you to drag and drop participant thumbnails so they appear in your desired order within the Gallery view. If you want all participants to see the same order, all you need to do is click the View icon and select Follow Host’s Video Order. When you want to return control of the video view to participants, click Follow Host’s Video Order again to remove the check. To return to the default gallery order, select Release Video Order.

For a full feature list, visit the Zoom Release Notes page to learn more. For a curated selection of Zoom resources, please see the Resources section of the MyDenison Zoom page.

If you have Zoom questions, please contact the ITS Service Desk at servicedesk@denison.edu or 740-587-6395.