by ·Comments Off on Update: Banner System Upgrade: Issues reported
Update:
ITS has located and applied fixes to the small number of issues that arose after the Banner system upgrade this past weekend.  ITS is continuing to work with the Banner vendor, ellucian, to investigate why these unexpected errors occurred.
Original Post:
As a result of the Banner system maintenance work that took place this past weekend, several Banner users have notified ITS about various issues they have encountered this morning/afternoon.  ITS is working with with the Banner vendor, ellucian to assist us in fixing these issues.  Please note, you may encounter specific issues when using Banner, Banner extracts and with some Cognos/ODS reporting functionality.
Again, we are aware of these issues and are working as quickly as possible to fix them.  There is no immediate requirement to report these known issues; however, and if you desire, please feel free to contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on Completed – Wireless Maintenance – 2/4/12 – 5:00AM to 7:00AM

Completed:

Upgrades were completed by 7:10AM. Please monitor wireless behavior in residential areas and report any issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu

Original Post:

A software upgrade will be performed on Tuesday morning that may impact the majority of residential wireless. There will be temporary outages from 5:00AM to 7:00AM

by ·Comments Off on Completed – Wireless Upgrade – Bryant Hall – 2/3/14 -2/4/14

Completed:

Wireless installations were completed in Bryant Hall as 2/4/14.

 Update:

Temporary outages will continue in Bryant Hall tomorrow while new equipment is being installed. New equipment installation was completed on the ground, 1st and 2nd floor.

 Original Post:

Bryant Hall will have temporary wireless outages on 2/3/14. This will occur throughout the morning and possibly the afternoon. We will be removing old wireless equipment and transitioning in new wireless equipment. Please plan accordingly.

Bancroft and Shannon will also be transitioning to new equipment and this will occur either Monday afternoon or Tuesday morning.

by ·Comments Off on Completed: Banner system upgrade – Banner will be unavailable Saturday, 2/1/14 from 6 AM to 3 PM
UPDATE:  The Banner system maintenance work has been completed.  As with any system updates, if you should experience any issues after these updates, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.
Original Post:
ITS will be applying an upgrade to the Banner system, Saturday, 2/1/14 from 6 AM – 3 PM.

Please Note:  The Banner system, including Banner Document Management, (Xtender) will be unavailable during this maintenance upgrade. (Additionally, those MyDenison content channels that link directly to Banner will also be unavailable during the maintenance; however, MyDenison will remain active and available.)

by ·Comments Off on Issue with scheduled Cognos reports

Update (Feb. 26, 2014): ITS installed a Cognos fix pack this morning, which has resolved this issue.

Original Post:

ITS recently discovered a problem where some scheduled Cognos reports fail to run, creating no output. We’re working with IBM support to resolve the issue. If you have critical scheduled reports, please run them manually for the time being.

To see if your scheduled reports are running as expected:

  • Login to cognos.denison.edu
  • Go to the My Area menu (little person icon beside Launch).
  • Choose My Schedules and Activities.
  • Choose Past Activities from the menu on the left.
  • Check the Status column on the far right of the activity log.

by ·Comments Off on Completed: Banner system updates and patches: Tuesday, 1/28/14 – 5 – 7 AM
Updated – 7:30 AM – 1/28/14:
Work has been completed on all of the Banner system upgrades and patches. The Banner system is available.  Work continues this morning on the ODS / Cognos patches. This work should not impact the use of ODS / Cognos reporting environment.
Original Post:
ITS will be applying several patches and an upgrade to the Banner system during the planned maintenance window, Tuesday, 1/28/14 from 5- 7 AM.  The planned patches and upgrades are as follows:
  • Financial Aid upgrade (8.19)
  • a patch to the Human Resources module (HR – W-2)
  • patches to the ODS / Cognos packages
  • a service patch to allow INB users to run Java version 7.51 on their workstations

The Banner system will be unavailable during the maintenance.  There are no expected outages  to the Cognos /ODS reporting environment during the maintenance window.

As with any system updates, if you should experience any issues after these updates, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on Resolved: Possible Wireless Issues Being Investigated – 1/27/14 PM

Update:

A configuration change briefly interrupted the ability of devices to either newly obtain a wireless connection or renew an existing one. The issue has been corrected.

Original Post:

ITS has received two reports of issues connecting to wireless in two separate academic buildings and is investigating. If you experience any wireless issues, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.