ITS will be making changes to the campus firewalls between 5:00AM and 7:00AM on Tuesday, July 15, 2014. During this time there will be brief interruptions to Internet traffic from on-campus and off-campus access to on-campus resources, such as MyDenison.
Resolved: Wireless connectivity 7/11
A server configuration issue may have interrupted some client wireless connectivity from approximately 22:20 on 7/10 until 11:50 on 7/11, with most problems likely to have been experienced this morning. The issue has been corrected.
Resolved: Wireless connectivity 7/9 – 7/10
A server configuration issue may have interrupted some client wireless connectivity from approximately 18:00 on 7/9 until 9:45 on 7/10, with most problems likely to have been experienced this morning. The issue has been corrected.
Resolved: Residential wireless network 7/7/14 2:05 PM
*Update* 17:00 – This problem has been resolved.
We are currently investigating an issue regarding wireless connectivity in residential areas.
Resolved: Network outage, Burton Morgan, Beth Eden, Whisler and East quad
We had an equipment failure in Burton Morgan at approximately 11:30am and in troubleshooting Beth Eden, Whisler and East quad was taken down by mistake. All is back up and running. If you are experiencing problems, please call the Helpdesk at extension 6395.
Resolved: Wireless Network problem reported in Elm, Hayes and Wright
Update 7/2/2014
Update work has finished in Elm, Hayes and Wright. The wireless in these buildings should be functional at this time. If you are experiencing a problem, please contact the Helpdesk at extension 6395.
Original post:
All wireless access points are down in Elm, Hayes and Wright. The problem has been reported to support. Updates will be posted here.
Resolved: FOCUS service is available – 7/1/14 PM
Update 1:30 PM
ITS has identified and repaired the hardware associated with the FOCUS system outage. The service has been restored and is available for general use.
Update 12:30 PM
ITS has identified and repaired the hardware associated with the FOCUS system outage. The service has been restored and ITS is currently working with Finance to ensure that year-end closing is processing as expected. When those processes are complete, ITS will issue another update.
Update 8:00AM:
ITS is continuing to work to restore the FOCUS system. An update will be posted here and users will be notified when the service is restored. Until then, ITS requests that if you know that a Banner job you are submitting is a FOCUS job, you hold off on submitting it.
Original Post 6:00AM:
The server and service running the FOCUS system (OPUS) has experienced a failure. ITS is continuing to work the issue and restore the service as quickly as possible.
(Please note that all FOCUS jobs, including ones that effect Finance Year-End closing will be impacted until the service is restored.)
Completed – Xtender Unavailable 6:30-9:30am Thursday June 26
7:27am The changed are complete and the system is available for use.
A customization will be made to the Advancement application B-A-ID between 6:30-9:30am Thursday June 26 and during that time Xtender will be unavailable to all users.
IT services info regarding campus-wide power outage – July 3, 2014
As a follow-up to the Facilities Services message about the planned power outage on 7/3/14, here are a few technology-related notes:
Before 7/3/14:
As requested by Facilities Services, please turn off or unplug computers and printers before you leave on 7/2/14.
On 7/3/14:
If you are off-campus OR in one of the buildings NOT affected by the power outage, you will be able to access all network-based services including Denison Apps (Email, Calendar, Drive, etc.), MyDenison, Self-Service Banner, Blackboard, VPN (Remote Access), and the file servers (Personal, Shared, and Media drives). If you are on-campus in an affected building, network access (along with power!) will be unavailable.
After 7/3/14:
Computers and other technology equipment, particularly Apple computers, are sensitive to power fluctuations. If your computer/printer does not turn on after the power outage, please unplug it, wait a few minutes, plug it back in, and then try to turn it on again.
If you have any questions or experience any problems, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.
Please note, the ITS Help Desk will be closed from Thursday 7/3/14 to Sunday 7/6/14 for the 4th of July holiday and the weekend. Emails and voicemails received during this time will be addressed on Monday 7/7/14. If you suspect a system-wide outage that requires immediate attention during this time, please contact the university operator at 740-587-0810 who will contact the appropriate ITS staff.
Resolved: Google Apps Login Errors
Update: June 23, 2014 1:20 – Problem seems to have been corrected. Logins are now working fine.
Original Message 6/23/2014 1:00:
Currently, we are experiencing problems with logging into Google Apps. Those already logged in do not seem to be experiencing any problems. The error we are seeing is: “Google Apps – Server error, We are unable to process your request at this time, please try again later.” We will post updates to Netnotes as we have more information.