Updated: (10/30 – 5:15 PM) – Issue resolved
As of 10/30 – 12:00 PM – some Cognos users are reporting that some of their (Faculty) reports are not displaying correctly. The ITS BI team is actively investigating the issue and will provide updates when available.
Update: The maintenance work has been completed: Banner / Self-Service maintenance is scheduled for Tuesday morning, 10/28 – 6:00AM – 8:00AM
As with any system maintenance, if you encounter any issues after the planned maintenance, please report them to the ITS Help Desk at helpdesk@denison.edu or 740-587-6395
As of 11:20 Google is investigating latency issues with Drive. They expect to provide an update regarding resolution at 2:30 PM.
October is National Cyber Security Awareness Month. This year’s NCSAM theme is “Our Shared Responsibility.”?Get involved and do your part to help make the Internet safer and secure for everyone!
Update 6:50am: Maintenance is complete. If you experience problems, please call the ITS Helpdesk at extension 6395.
Original message:
On Thursday, 10/23/14, network maintenance will be performed in Burton Morgan between the hours of 5:00AM and 7:00AM. A code upgrade on network equipment in this location will cause network outages for Burton Morgan and the Safety and Security office.
The ITS Help Desk received a number of reports early this afternoon indicating that an “Internal Server Error 500” error message appeared when clicking the Self Service link in MyDenison. ITS technicians made an update to correct the problem and it is believed to be resolved.
If you continue to see an error, please clear your browser cache (see http://www.wikihow.com/Clear-Your-Browser’s-Cache for instructions). If the problem persists, please report it to the ITS Help Desk at helpdesk@denison.edu or 740-587-6395.
Note: if you are unable to access Self Service through MyDenison and need immediate access, please use the Self Service login page at ssb.denison.edu.
Completed at 7:00AM.
The following locations may experience network outages between 5:00AM and 7:00AM on 10/21/14: Slayter 4th floor, Doane Administration 3rd floor, Fellows 1st & ground floor and the Mitchell Center.
As part of this maintenance window we also worked in the first floor of Burton Morgan. There was a brief interruption to the network connection in that area as well.
Update 6:50am : Server maintenance complete. If you experience problems, please contact the ITS Helpdesk.
Original Message:
Server maintenance will be completed on Thursday 10/16/14 between 5am-7am on the DHCP server. During this time frame systems may not be able to get an IP address for several minutes.
ITS has received notification of a potential Google Drive issue from Google:
Status: Service disruption
We’re investigating reports of an issue with Google Drive. We will provide more information shortly. Affected users will see 500 errors and latency.
To check for updates on this issue, please visit the Google Apps Status Dashboard and click the icon in the Google Drive column.
Note: to date, ITS has not received any reports of this issue from Denison Apps users.