Update: As of 7:45AM on 10/7/14 We have completed maintenance in Admin and Academic areas. We will continue the remaining maintenance work this coming Friday.
We will be performing planned maintenance on several network devices in Academic and Administrative buildings during the maintenance window on 10/7 and 10/9. This work may result in loss of wired and wireless connectivity in those buildings for approximately 15 minutes.
One of the switches on the first floor at Burton Morgan rebooted at about 10:00am. This brief outage would have affected roughly 17 network connections. This appears to be related to power. We also received alerts from 4 UPS units that switched to battery backup during this time.
Switch: burtonmorgan1-4
Update: Maintenance is complete. If you still experience issues, please contact the ITS Helpdesk.
Original Post:
To prevent an event similar to what occurred 8/13/14, ITS has made some changes to improve service failover. We will be testing to verify those changes are successful on 10/02/14 between 5:00AM and 7:00AM. There will be brief outages as devices are failed over. Upon successful completion of the failover the devices will be upgraded also.
The Internet should remain available throughout the test. Some internal sites may be unavailable such as MyDenison.
ITS is planning to install latest updates on Novell OES servers hosting shared network drives (PERSONAL, SHARED, MEDIA, SCRATCH, etc) on Thursday, 10/2/14 between 4:00am and 7:30am. As these updates are being applied, there will be short outages for the above network drives and printing while servers are updated and rebooted to complete installation.
2:00PM Wireless in Chamberlin has been restored.
1:00PM Service to Deeds Field has been restored.
12:15PM We are aware of wireless outages for Chamberlin and Deeds Field, and we are currently investigating.
Completed: The network maintenance was finished by 5:30AM
There will be a network outage in the specified time frame in order to move the Olin ground level network switches to the building UPS. This should improve the overall network availability for this building.
The outage duration should be no more than 10-15 mins
Update:
The problem with the Updates feature in Blackboard not loading or yielding an error is believed to have been resolved by the host site around mid-day on Monday 9/29/14. If you continue to experience problems, please report them to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.
Original Post:
ITS has received a number of reports of a problem with the “Updates” feature in Blackboard which appears in the dropdown menu that displays when you click your name in the top righthand corner. While the number of updates appears on the Updates icon (a clock), when you click it you see a message saying “An error occurred. Contact the System Administrator.”
ITS has contacted Bb Support to correct this problem. In the meantime, students will have to click on each course and navigate to the course documents area to view the new documents or go to the tools link and select “My Grades” to view any newly posted grades.
Our apologies for the inconvenience and thank you for your patience. If you would like to receive an individual notification when the problem is corrected, please email the ITS Help Desk at helpdesk@denison.edu to request an update.
Over the past few days (beginning 9/21/14), ITS has received numerous reports of faculty/staff with 2014 Windows computers who find that their network printers are no longer listed when they go to print. This appears to be related to a bug in the Novell iPrint client deployed with computers this summer. Experience to date shows that installing the latest version of the iPrint client appears to correct the issue. If you find that your network printers are no longer listed, please…
If your printers disappear again after following these steps, or if you experience any other printing problems, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.
UPDATE (9/22 – 10AM): The time entry component of Self-Service is now available for use.
Original Post:
The ITS Help Desk received several reports of individuals receiving a “404 error” when submitting time sheets in Self Service on Saturday 9/20 and Sunday 9/21. The issue has been escalated and an update will be posted here as soon as the problem is corrected.
If you would like to receive an individual email notification with the problem is corrected, please send a request to the ITS Help Desk at helpdesk@denison.edu.
To prevent an event similar to what occurred 8/13/14, ITS has made some changes to improve service failover. We will be testing to verify those changes are successful on 9/25/15 between 5:00AM and 7:00AM. There will be brief outages as devices are failed over. Upon successful completion of the failover the devices will be upgraded also.