Update: 1/10/15 – 4 PM – Work has been completed on the network. All systems are now available.
Completed: Planned Outage: Network Maintenance on Lower Campus Fine Arts Quad and Olin Science Hall, Tues. 1/13/15 5-7AM
Update 1/13/15 8:00AM:
The network updates are complete. Please report any network issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu. The Help Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/helpdesk for hours).
Original Post:
ITS will be performing network maintenance on Tuesday 1/13/15 from 5:00-7:00AM which may result in the loss of the wired or wireless network in the following locations.
- Cinema House
- Mulberry House
- Doane Dance Building
- Ace Morgan Theatre
- Monomoy
- Burke Hall
- Burton Music
- Monomoy Annex
- Bryant Arts Center
- Olin Science Hall
Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.
This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.
ITS Out for Staff Development Day on Tuesday Jan. 6
On Tuesday 1/6/15, all ITS staff will be out of the office participating in a staff development day here on campus. The ITS Help Desk voicemail and email will be monitored for emergencies only. All other help requests will be responded to as soon as possible on Wednesday Jan. 7.
If you have a critical support need on 1/6, please email the ITS Help Desk at helpdesk@denison.edu with “URGENT” in the subject line or call 740-587-6395 and leave a voicemail message indicating that your request is urgent. We will respond as quickly as possible.
Thank you for your cooperation and Happy New Year!
COMPLETED: planned interruptions for network drive access and printing on Wed, 1/7/15 between 4:00am and 7:30am
ITS is planning to install latest updates on Novell OES servers hosting shared network drives (PERSONAL, SHARED, MEDIA, SCRATCH, etc) on Wednesday, 1/7/15 between 4:00am and 7:30am. As these updates are being applied, there will be short outages for the above network drives and printing while servers are updated and rebooted to complete installation.
Resolved: Unplanned Outage-Possible Blackboard Interruptions Sat. 12/20/14
Update 12/20/14 5:45pm
The problem is believed to be resolved. If you have difficulty accessing blackboard please email helpdesk@denison.edu to let us know.
Original Post
Our Blackboard host has informed us that they are experiencing Internet connectivity issues that may affect the availability of Denison’s Blackboard site. Please save your work frequently if you are grading in Blackboard.
The host site is working to correct this issue as quickly as possible.
Some Gmail Messages POSSIBLY Misdirected to Spam on Thursday 12/18/14
Google reported on 12/18/14 that “Currently some messages are being incorrectly marked as spam in the Gmail service. As a potential workaround to this issue please check your spam label for messages that may have been incorrectly categorized as spam.” (see Google Apps Status Dashboard post from 12/18/14.) This may also have resulted in your seeing messages in your Inbox that said “this was not directed to your Spam folder due to your organization’s request”.
Information Technology Services Closed Wed. 12/24/14 thru Thurs. 1/1/15 – Responding to Service Outage Reports Only
As part of the University winter break closure, ITS will close on Tuesday 12/23/14 at 5:00PM and re-open on Friday 1/2/15 at 8:00AM.
The ITS Help Desk email and voicemail will be monitored during the closure for reports of major service outages (eg. email, Blackboard, Banner, etc.). ITS will respond to these as soon as possible. If a service outage is identified, an alert will be posted here on NetNotes along with updates on resolution. If you are experiencing problems with a service, ITS recommends checking here for service outage status.
Help requests received during this closure period that are not related to service outages will be responded to when we open on 1/2/15.
Reporting Service Outages: Email will be monitored more frequently than voicemail so ITS recommends sending an email to helpdesk@denison.edu to report a service outage. If you experience a major service outage which impacts work for an area that needs immediate attention, please contact the Denison operator at 740-587-0810 to report the outage.
Want to brush up on your technology skills?
Denison provides Atomic Learning – a third party service with a large collection of online software tutorials – to Denison students, faculty, staff at no charge. Visit Atomic Learning at http://www.atomiclearning.com/
Resolved: Potential Blackboard Interruptions Thursday AM 12/18/14
Update 12/18/14 1:40PM
There have been no further reports of service interruptions and we believe the service to be stable. If you experience any problems, please contact the ITS Help Desk at 740-587-6395.
Original Post
Denison’s Blackboard host (University of Cincinnati – UC) is experiencing Internet connection difficulties this AM. This is resulting in intermittent outages for all hosted Blackboard sites including Denison’s. A brief outage occurred at approx. 9:20AM and lasted for just a few minutes.
If you see a message indicating that “Blackboard is currently unavailable for scheduled maintenance”, the issue is NOT scheduled maintenance but rather Internet connectivity problems. Please wait a few minutes and try to connect again. UC hopes to have a full resolution to this problem soon and updates will be posted here.
Some interesting, useful, (mostly) free Apps for college students
Here are some lists of interesting Apps that you might find useful:
Study Apps: http://www.collegechoice.net/posts/top-15-study-apps-for-college-students/
TechHive’s List: http://www.techhive.com/article/2598050/the-10-apps-every-college-student-needs-to-have.html
Got a Droid device?: http://phandroid.com/2014/08/13/best-android-apps-for-college-students/
Even more Apps: http://www.hercampus.com/high-school/preparing-college/7-apps-all-college-students-need
Our friends @ Rice like these Apps: http://ru-observer.com/2014/08/16/the-8-best-smartphone-apps-for-college-students/
U of Buffalo – Holiday Travel Apps: http://www.ubspectrum.com/press-releases/view.php/94557257/The-Top-5-Apps-for-Traveling-College-Stu
