by ·Comments Off on Additional Google Apps Now Available with Your BigRedID!

To take fuller advantage of the applications offered by Google in the Denison Apps environment, ITS, under consultation with the ITC governance committee, has enabled the following additional Google Apps for use with your BigRedID:

  • Google Classroom
  • Google Hangouts
  • Google Analytics*
  • Google+*
  • YouTube*

Because this change offers your account access to additional services that are not covered by Denison’s Google Higher Education Agreement (denoted by an * above), you may receive the Google Consumer Terms of Service and Privacy Agreement when you next access your account. If you have concerns, we encourage you to read the agreements and their associated links to find out more. These agreements only apply to use of the additional services, the “core apps” continue to be covered by Denison’s Higher Education Agreement and use does not alter the relationship or agreement Denison has with Google.

To learn more and for links to help resources for these apps, please visit the Denison Apps Information page in MyDenison under Campus Resources -> Information Technology Services.

If you have any questions, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on Completed: Planned Outage: Network Maintenance on Academic Campus Buildings, Thurs. 1/15/15 5-7AM

Update 1/15/15 7:00AM:

The network updates are complete. Please report any network issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu. The Help Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/helpdesk for hours).

Original Post:

ITS will be performing network maintenance on Thursday 1/15/15 from 5:00-7:00AM which may result in the loss of the wired or wireless network in the following locations.

Talbot Hall

Doane Library

Herrick Performance Hall

Ebaugh Laboratories

Higley Hall

Barney-Davis Hall

Knapp Hall

Fellows Hall

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.

This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on Teaching Faculty Blackboard Tip – Make Your Course Available to Students

While Blackboard (Bb) courses are automatically created for all courses, they are initially set to unavailable. If you plan to use your Bb course, you must make it available so that students will see it. To do this, within your course go to Control Panel, then Customization, then Properties. Scroll down if necessary to locate 3. Set Availability and click “Yes” and then “Submit”. The message saying “Course is unavailable to students” should no longer appear in the top left by the Home icon.

by ·Comments Off on ITS Zenworks services restored, Windows computer logins back to normal

Update 1/13/15 7:30AM:

Verified this morning, all services provided to Windows computers by Zenworks have been restored.  Login times should be back to normal, and login on a computer you have not used previously should work.  If you see an issue with either, please reboot the computer.

 

Update 1/12/15 3:00PM:

ITS continues to work with the vendor to restore the Zenworks service. Emergency database maintenance has been scheduled from 5:30-7:30PM tonight with a target of having full functionality restored by 7:30AM Tues. 1/13/15. PLEASE CONTINUE following the workaround outlined below to log in to your Windows computer until service is restored.

Original Post: 

Due to the Zenworks outage, when you log in to your Windows computer at this time, a 2nd login window will appear which will not accept your credentials. Clicking the “cancel” button on this 2nd login will allow the Windows login to continue, with full access to your network drives and the Internet. 

Note: this will only work on Windows computers you have previously logged into. You will be unable to log in to a Windows computer you have not previously logged into until the Zenworks service is restored.

Attempts to restore the service are still in progress with vendor support.

 

by ·Comments Off on Resolved: ITS Unplanned Outage of Zenworks affecting Windows logins

Update:

Please see related post for updates.

Original Post:

Zenworks services are currently off-line.  This results in a long delay for Windows logins, upwords of 2 minutes.

Attempting to login to a Windows machine you have not logged into before will result in a 2nd login prompt, which will fail no matter what you enter.

ITS is working with the Zenworks vendor to bring services back online.

by ·Comments Off on Completed: Planned Outage: Network Maintenance on Lower Campus Fine Arts Quad and Olin Science Hall, Tues. 1/13/15 5-7AM

Update 1/13/15 8:00AM:

The network updates are complete. Please report any network issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu. The Help Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/helpdesk for hours).

Original Post:

ITS will be performing network maintenance on Tuesday 1/13/15 from 5:00-7:00AM which may result in the loss of the wired or wireless network in the following locations.

  • Cinema House
  • Mulberry House
  • Doane Dance Building
  • Ace Morgan Theatre
  • Monomoy
  • Burke Hall
  • Burton Music
  • Monomoy Annex
  • Bryant Arts Center
  • Olin Science Hall

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.

This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on ITS Out for Staff Development Day on Tuesday Jan. 6

On Tuesday 1/6/15, all ITS staff will be out of the office participating in a staff development day here on campus. The ITS Help Desk voicemail and email will be monitored for emergencies only. All other help requests will be responded to as soon as possible on Wednesday Jan. 7.

If you have a critical support need on 1/6, please email the ITS Help Desk at helpdesk@denison.edu with “URGENT” in the subject line or call 740-587-6395 and leave a voicemail message indicating that your request is urgent. We will respond as quickly as possible.
Thank you for your cooperation and Happy New Year!