by ·Comments Off on Completed: Planned Outage – “Webby” Maintenance, Thursday 4/23/15 6-7AM

Update 4/24/15 2:00PM:

The character encoding issue has been resolved and at this time all known issues have been addressed. If you experience unexpected behavior with any “webby” service please contact the ITS Help Desk.

Update 4/23/15 2:00PM:

Work continues on the effort to resolve any side effects of the “webby” migration this morning. At this point the only known issue is the appearance of question marks or other “bad character” symbol by web browsers present on some personal and research websites.

Update 4/23/15 8:00AM:

“Webby” content and services have been migrated to new hardware and editing access is once again available. Some minor issues from the migration remain which ITS is currently investigating. We appreciate your patience while we work to restore all “webby” functionality. Current known issues:

  • Campus Operator Tools
  • Expanded Course Descriptions

Original Post:

ITS will be performing maintenance to migrate services hosted on “webby” to updated hardware. During this time editing access to “webby” will be unavailable and all hosted sites will be offline, including:

  • personal sites (personal.denison.edu),
  • faculty research and collaboration sites, and
  • hosted web applications (Expanded Course Descriptions, Chemistry Stockroom, Slayter Desk Tools, etc…)

This maintenance will not affect how “webby” users access their content or affect their editing capabilities.

Additionally, access to Denison Apps via apps.denison.edu will be temporarily unavailable. Please use email.denison.edu during the maintenance window.

This post will be updated when the work is complete. If you are unable to login to “webby.cc.denison.edu” after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on COMPLETED: Planned Wireless Network Maintenance – Campuswide – Tues. 4/21/15 5-7am

Update: The planned wireless network maintenance was completed by 6:15am. Please report any network issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu. The Help Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/helpdesk for hours).

On Tuesday, 4/21/15, a software upgrade will be administered to Denison’s wireless network between 5-7am. This maintenance will cause a brief campuswide outage followed by localized intermittent outages.

by ·Comments Off on Completed: Planned Wireless Network Testing in Fellows, Huffman Hall – Fri. 4/16/15 6-7am

Update 4/17/15 7:00am:

The network testing is complete. Please report any network issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu. The Help Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/helpdesk for hours).

Original Post:

System adjustments will be made from 6-7am to test wireless connectivity. These adjustments may cause intermittent outages.

by ·Comments Off on Completed: Planned Outage: Network Power Maintenance on Mitchell Center, Tuesday 4/14/15 6:45-7:15am

Update 4/14/15 7:30am:

Facilities power updates are complete. Please report any network issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu. The Help Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/helpdesk for hours).

Original Post:

Facilities will be conducting power maintenance on Tuesday 4/14/15 6:45-7:15am which may result in the loss of the wired or wireless network in the following locations.

Mitchell Center

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.

This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on Complete: Planned Outage – BigRedID Services Maintenance, Tuesday 4/14/15 6:10-6:30AM

Update: Maintenance is complete, new logins to BigRedID services are successfully created.

ITS will be performing maintenance that will cause a brief outage indicated by being unable to create new logins to BigRedID services such as Denison Apps, MyDenison, and Blackboard. This maintenance will complete the recovery from the unplanned outage Thursday 4/9/15.

This post will be updated when the work is complete. If you are unable to login to BigRedID services after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on COMPLETED: Planned interruptions for network drive access and printing on Thur, 4/16/15 between 4:00am and 7:30am

Update 4/16/15 7:00am:

Novell OES server updates are complete. Please report any issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu (see www.denison.edu/its/helpdesk for hours).

Original post:

ITS is planning to install latest updates on Novell OES servers hosting shared network drives (PERSONAL, SHARED, MEDIA, SCRATCH, etc) on Thursday, 4/16/15 between 4:00am and 7:30am.  As these updates are being applied, there will be short outages for the above network drives and printing while servers are updated and rebooted to complete installation.

by ·Comments Off on Unplanned Outage – Multiple Services Unavailable after Infrastructure Failure

Update 4/9/15 11:50 – We continue to work to check these services and diagnose the failure. The status on the services previously listed:

  • Print Release – restored as of 9:00 AM
  • Network Services – normal function resumed as of 11:20 AM
  • EMS calendaring, Investments Website, Denison Journals, Projection Services, Lab Stats, ListServ – should be restored as of 11:00 AM
  • Email List Server (non Google email lists) restored as of 11:40 AM

**

Multiple services are currently unavailable due to an infrastructure failure. ITS personnel are working to restore the affected services:

  • Print Release Services
  • EMS and Virtual EMS (space reservation system)
  • Investments Website
  • Denison Journals
  • Projection Services (Extron Controllers)
  • Network Services (some redundant services are currently offline)
  • Lab Stats Monitoring Tools
  • Email List Serv (non Google email lists)

We appreciate your patience as we work to restore services.

by ·Comments Off on Services Restored – Unable to Login to BigRedID Based Services

Update 4/9/15 8:00AM:

BigRedID login services have been restored. If you encounter any issues please clear your browser’s cookies and cache and try again. Please report any login issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

Original Post:

At approximately 2AM this morning a system component required for BigRedID logins went offline. The cause is unknown but results in an error message when logging into services such as MyDenison, Denison Apps, BlackBoard, Campus Calendar, OrgSync, etc…

NOTE: Existing Denison Apps sessions will continue to function but new logins are currently unavailable.

Attempts to bring the failed component back online have thus far been unsuccessful and further ITS resources are required. We appreciate your patience.

by ·Comments Off on Completed: Planned Outage: Network Maintenance on Physical Plant, Thurs. 3/26/15 5-7AM

Update 3/26/15 5:15AM:

The network updates are complete. Please report any network issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu. The Help Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/helpdesk for hours).

Original Post

ITS will be performing network maintenance on Thursday 3/26/15 from 5:00-7:00AM which may result in the loss of the wired network in the following locations.

Physical Plant

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.

This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.