by ·Comments Off on Updated: Completed Cognos Upgrade and Maintenance, Tuesday, 8/4 – 5:00 AM – 10:00 AM

UPDATE 2 – Cognos restart in progress – should be available by 9:20 AM

The Cognos update and maintenance has been completed.

An upgrade to the Cognos reporting environment will take place on Tuesday, August 4th, from 5 AM until 10 AM.

Please Note: To avoid any potential loss of reporting changes, please refrain from making any modifications to your Cognos reports or queries after regular business hours (5:00PM) on Monday, 8/3.

This post will be updated when work is completed. If you experience issues with Cognos after the upgrade work has been completed, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on Completed: Planned Campus Calendar Maintenance, Thursday, 7/30/15 6:30-8:00AM

Update 7/30/15 7:15AM:

All maintenance has been successfully completed.

Original Post:

Between 6:30 and 8:00 AM, ITS will perform routine maintenance to the Campus Calendar infrastructure. During this maintenance period users may not be able to view calendar events and the feed in MyDenison may be unavailable.

This post will be updated when work is completed. If you experience issues with Campus Calendar after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on Completed: Planned Network Outages Wed 7/22- Fri 7/24 5-7am and Tues 7/28-Thurs 7/30 5-7am

Update 7/30/2015 7:15am: This planned outage is complete.  The network is up and stable.

Update 7/28/2015 7:15am: This morning’s work is complete. The network is up and stable.  Note that the Wednesday, 7/29 work has been postponed until Thursday, 7/30/2015 5-7am.  The buildings that will be affected include Fellows, Barney, Library, Ebaugh, Higley, Olin, Swasey, Talbot, Slayter, and Knapp.

Update 7/24/2015 12:30pm: The campuswide outage scheduled for 8/1/15 has been postponed to a later date. A new announcement will be posted once it has been rescheduled.

Update 7/24/2015 12:00pm: A problem with people connecting to the network on wired ports in the dorms was found.  The problem has been corrected.

Update 7/24/2015 8:40am: A problem with people logging into their systems in the administrative offices was reported.  The problem has been corrected.

Update 7/24/2015 7:00am: This mornings’ work is completed. The network is up and stable.

Update 7/22/2015 3:15pm: Thursday’s maintenance has been postponed to Friday 7/24 from 5-7am.

Update 7/22/2015: This mornings’ work is completed.  The network is up and stable.

Update 7/20/2015: The initial work to be done on Tuesday 7/21 has been postponed to Wednesday 7/22 from 5-7am.

Original Message:

ITS will be performing upgrades to the network infrastructure over the next 2 weeks. While the upgrades are happening there may be brief interruptions to on-campus services and to Internet traffic from on-campus. Accordingly, ITS recommends that you DO NOT edit files over the network or submit information online during the following time periods as your work may be lost when the network outages occur.

 

  • Tuesday 7/21-Friday 7/24, 5:00-7:00am
  • Tuesday 7/28-Thursday 7/30, 5:00-7:00am
  • Saturday, 8/1, 7:00-9:00am (POSTPONED to a later day)

 

This post will be updated as the work is completed on each date.

by ·Comments Off on New Version of Java Available

A new version of Java (Java 8 update 51) was released on 6/15/15. You may see a notification asking if you want to install Java. It is fine to proceed with that update.

As part of the update, you may see a prompt indicating you have older versions of Java on your system and asking if you want to remove them. If you are not aware of having applications that require a prior version of Java, it is fine to say yes and remove those. Banner does NOT require an older version of Java.

by ·Comments Off on Completed: Network Maintenance on Campus Wireless, Higley, Knapp, and Curtis West, Tuesday 7/14/15 5:00-7:00am

Update: The scheduled network maintenance is complete. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

Original Message: ITS will be performing network maintenance on Tuesday 7/14/15 5:00-7:00am which may result in the loss of the wired or wireless network in the following locations.

Campus wide wireless

Higley

Knapp

Curtis West

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.

This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on M:\ (Media) Drive Change Reminder

Over the last few months, faculty and those staff who use the M:\ (Media) drive were contacted about upcoming changes to the backup mechanisms Denison uses for this drive. This is a reminder and notification that those changes will be going into effect as of 7/10/15. ITS has worked with faculty and staff that have crucial college operational data on this drive, moving it to the S:\ (Shared) drive.

What does this mean for the M:\ (Media) Drive?

The M:\ (Media) drive will continue to exist on our fault-tolerant storage hardware and you will continue to be able to request new course folders for sharing large files. Our file system allows us to restore deleted files for a short period of time and the volume will continue to be mirrored to our disaster recovery hardware at Wright State University, so there will be some degree of redundancy to prevent loss in the event of a disaster to the Fellows data center.

We will not be creating point-in-time copies of files to be able to restore from backup disk, so in the event of an errant file modification or if a virus corrupts your files, data on this drive will not be recoverable. If you would like to backup the contents of your M:\ (Media) drive, our Google Drive environment affords unlimited space.

 

by ·Comments Off on Completed: Planned interruptions for network drive access and printing on Tue, 7/14/15 between 4:30am and 7:30am

Novell OES server updates are complete. Please report any issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu (see www.denison.edu/its/helpdesk for hours).

Original post:

ITS is planning to install latest updates on Novell OES servers hosting shared network drives (PERSONAL, SHARED, MEDIA, SCRATCH, etc) on Tuesday, 7/14/15 between 4:30am and 7:30am.  As these updates are being applied, there will be short outages for the above network drives and printing while servers are updated and rebooted to complete installation. Please do not update files stored on the network file servers during these time periods.

by ·Comments Off on Completed: Planned Outage: Network Maintenance on Physical Plant and Burton Morgan, Wednesday 7/8/15 5:00-7:00am

Update 7/8/15 7:00am:

The network updates are complete. Please report any network issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu. The Help Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/helpdesk for hours).

Original Post

ITS will be performing network maintenance on Wednesday 7/8/15 5:00-7:00am which may result in the loss of the wired or wireless network in the following locations.

Physical Plant

Burton Morgan

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.

This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on Use Caution with Facebook Payments!

Facebook just announced a new feature that allows you to send money to a friend using your own debit card and your friend’s debit card, which of course are linked to both of your bank accounts. You need to attach your debit card to your Facebook messenger to send and receive money. Facebook claims this is all technically secure.

Apple thought their Apple Pay was secure too, but fraudsters started making cash right away gaming the system. This new Facebook payment option could allow several kinds of scams. Be alert when you get emails that claim a Facebook friend has sent you money.  Also, when a friend messages you and their account has been hacked, there could be a criminal trying to scam you by impersonating your friend.

So, anything to do with Facebook Payments: Think Before You Click!

by ·Comments Off on Resolved: Status of Network after Campus Power Outage

Update 7/7/2015 10:00am – East Hall wired and wireless network access is now up.

Update 7/4/2015 8:10pm – East Hall wired network is now functional.  The wireless network in East Hall is down and will be attended to on Tuesday.

Original post:

Currently all sites are back on the network except East Hall.  South campus (Bryant, Art, Monomoy, etc…) came back up about 11:00pm. All other areas seemed came up earlier this evening.  We are aware of a problem with East Hall.

This post will be updated when the work is complete. If you experience any other network connectivity issues, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.