Update 12/1/2021 2:15PM:

The YAMM quota issue is believed to be resolved. The issue was associated with the YAMM license renewal which has now completed successfully. Several users have confirmed that the 1500/day quota is once again appearing as expected. If you are NOT seeing the expected 1500/day quota, please contact the ITS Service Desk at servicedesk@denison.edu or 740-587-6395.

Original Post 12/1/202`1 10:58AM:

Information Technology Services (ITS) has received a number of reports indicating that the daily quota for the Yet Another Mail Merge Google Sheet add-on is showing up as 50 (the amount allowed for the free version) rather than 1500 (the amount allowed under Denison’s license). ITS is investigating and will post an update as soon as more information is available. If you would like to be notified individually when the issue is resolved, please contact the ITS Service Desk at servicedesk@denison.edu or 740-587-6395.

Update 10/12/2021 11:30AM

ITS has identified the root cause and put in place a workaround. Survey owners should now be able to successfully access Qualtrics by clicking the Launch Qualtrics button on the MyDenison Qualtrics page. If you have any further trouble accessing Qualtrics, please report the issue to the ITS Service Desk at servicedesk@denison.edu or 740-587-6395.

ITS will continue working with the vendor on a long-term solution and implement that as soon as possible.

Original Post 10/12/2021 10:15AM

Information Technology Services (ITS) has received several reports of survey owners being unable to access Qualitrics. After clicking the “Launch Qualtrics” button on the MyDenison Qualtrics page an error message appears. ITS has replicated the issue and work is underway to correct it. This post will be updated as soon as more information is available.

NOTE: ITS has confirmed through use of several survey links that Qualtrics surveys are available to survey takers.

If you are using the Duo Mobile app to approve your logins, you will soon see a new look to the app.

Duo Security has announced the rolling release of a redesigned version of the Duo Mobile app, version 4.0, through the Apple App Store and Google Play Store:

• For iOS: October 11 through 18, 2021
• For Android: October 11 through 15, 2021

If you have automatic app updates enabled on your device, you will receive the new version of Duo Mobile automatically as soon as it releases. If you have not enabled automatic app updates, you will need to update the app manually once the update is available. 

• Instructions for updating iOS apps
• Instructions for updating Android apps

What is changing?

The redesigned Duo Mobile is designed to make your login experience better by:

• Updating the position of the Approve / Deny buttons so that Approve is on the right, a more natural location.
• Improving the accessibility of the app, including adding a landscape view, variable font sizes, and improved color contrast. 
• Providing clear guidance on restoring your accounts if you get a new phone.
• Making it easier to find and manage your accounts with a simpler interface.
  

What is not changing?

The core functionality of Duo Mobile is not changing. You will continue to be able to:

• Receive a Duo Push.
• Use passcodes.
• Add, edit, reorder, and remove accounts.
• Backup and restore accounts.
• Use dark mode.
• And anything else you can do in the current version of the app.

Will I need to restore my accounts or settings once Duo Mobile is updated?

No. All of your protected accounts will be automatically present in Duo Mobile after the update. You do not need to re-add anything. In addition, all of your existing settings, such as for Duo Restore for third-party accounts like Instagram or Facebook, will also carry over automatically.

Questions?

Please contact the ITS Service Desk at servicedesk@denison.edu or 740-587-6395 with any questions about the updated Duo Mobile app.

As of early June, Google has released a new interface for Google Meet to streamline controls and add new features like the ability to see what you are sharing. To learn more, see Google’s Get to Know the New Google Meet Interface article. If you have any questions, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

If you are planning to hold an event via Zoom, Information Technology Services (ITS) has put together two items to answer questions you may have:

• A 45-minute virtual session on the “Ins and Outs of Zoom Events” to be held Wednesday March 10 from 11:00-11:45AM. (Register for this Zoom session now. Minimum of 6 attendees required for this event to be held.)
• A Zoom Event Best Practices guide.

These offerings are based on questions and input received from individuals who have hosted Zoom events this academic year. Topics include guidance on webinar vs. meeting, registration and authentication, settings, participant management, and more.

If you have additional questions or would like to provide feedback for these items, please email the ITS Service Desk at servicedesk@denison.edu or schedule a Client Success appointment for a virtual meeting.

The version of the Zoom client on your computer or mobile device and whether or not you are signed into the Zoom client can have a significant impact on your Zoom experience. Zoom is regularly releasing updates to the Zoom Client for Mac, Windows, and mobile devices to add new features, fix bugs, and improve security. Lagging just a couple versions behind can mean you are missing valuable features.

ITS strongly recommends you take a minute to make sure:

• You are signed into the Zoom client (see video / instructions)
• Your Zoom client is up-to-date (see video / instructions)

IMPORTANT: 

• You must sign in on every device on which you use Zoom including classroom or lab computers. If you have trouble signing in using the Sign in with SSO option, you may not yet have claimed your Denison Zoom license. Please see the “Are You Fully Set Up for Zoom” article.
• You must follow the steps above to update Zoom on your computer. ITS updates Zoom in classrooms and labs and will be distributing the latest version on Thursday 3/11.  

Here are some of the features released over the past 6 months you may be missing out on if your Zoom client is not up-to-date…

• Relocated and enhanced attendee view controls for webinars
• Share and play video files directly into meeting (.mp4 and .mov files at HD and lower resolution only)
• Select between mono or stereo audio when sharing content with computer sound
• Enhanced nonverbal feedback and reactions
• Enhanced co-host privileges over Breakout Rooms
• Share multiple programs at once
• Virtual Background support for additional CPUs
• Self-select Breakout Room
• High Fidelity Audio mode
• Custom gallery view organization
• Multi-pin and multi-spotlight
• Side-by-side mode with speaker or gallery options when viewing a shared screen

If you have any questions, please see the MyDenison Zoom page for more information and resources or contact the ITS Service Desk at servicedesk@denison.edu or 740-587-6395.

Zoom has released a Live Transcript/Automatic Closed Caption (CC) feature for live meetings. Information Technology Services (ITS) has enabled this feature for Denison Zoom account-holders by default. 

Within the Zoom Client, you will see that the CC button looks a little different with “Live Transcript” beneath it.

 If you don’t see the CC Live Transcript button on your toolbar, click the More button to access it.

IMPORTANT! The meeting host/co-host must click the CC Live Transcript button and Enable Auto-Transcription within a Zoom meeting for the automatic closed captions to be available. After the host has enabled auto-transcription, participants must click the CC Live Transcript button and select either Show Subtitles or View Full Transcript (or both) in order to view them. Please see the Zoom user guide for details.

When using this feature, please keep in mind:

• Live transcription does NOT work in breakout rooms, only within the main session.
• The CC Live Transcript will not be shown in your recordings. ITS recommends recording your meeting to the cloud so an automatic audio transcript is created for your recording.
• Because the accuracy of automatic closed captioning can vary, Zoom recommends against relying on this feature if you are required to use speech-to-text support for any compliance needs in your meetings and webinars (see the Zoom closed captioning and live transcription article for details.)

If you have any questions on using this feature, please contact the ITS Service Desk at servicedesk@denison.edu or 740-587-6395.

Google is renaming “Drive File Stream” to “Google Drive,” similar to the web interface. The Google Drive  File Stream app has been the magic behind mapping Google Drive as an available drive in File Explorer (Windows) and Finder (Mac). You will likely see the name change for the app has already occurred on your computer. If it has not yet renamed itself, it will soon.

 

 

 

 

If Google Drive has disappeared from File Explorer/Finder, you must relaunch the Drive/Drive File Stream app. You can find it in the Applications folder on a Mac and in the Applications list on a Windows computer.

If you’ve never accessed Google Drive through File Explorer/Finder, Information Technology Services (ITS) strongly encourages you to sign into the Google Drive app in order to do so. It makes working with non-Google Workspace files (e.g., docx, xlsx, pptx, etc.) on Google Drive easier. To get started, see the Google Drive App Quick Reference Guide.

If you have any questions, please contact the ITS Service Desk at servicedesk@denison.edu or 740-587-6395.