The new, updated version of the Event Management System (EMS) used to schedule reservations for rooms and vehicles as well as add events to the Campus Calendar on MyDenison (Master Calendar) was released on January 12, 2022. Following are answers to a few of the most commonly received questions since the launch:

• How do I add an event to the Campus Calendar? I no longer see a button on the Campus Calendar. Events are now added to the Campus Calendar through EMS rather than through the Campus Calendar page. Please see the EMS guide section on Master Calendar listings for details.
• I am trying to make a reservation and I am not seeing ANY buildings/rooms. A number of reports have been received of individuals not seeing ANY buildings/rooms when trying to make a reservation. If you experience this problem, please click your name in the top right corner and choose Sign Out and then click Welcome, Guest and choose Sign In. If the problem persists, please report the issue to the ITS Service Desk at servicedesk@denison.edu.
• I am trying to sign in to EMS and am getting an error message. ITS has received a few reports of individuals who receive an error message stating “Access to this application is denied. Please contact your local help desk.” If you receive this message, please report it to the ITS Service Desk at servicedesk@denison.edu.

Getting Started? If you are just getting started with the new EMS, please see the EMS MyDenison page Resources section for links to the EMS guides and intro video. 

Questions? Please join the EMS Virtual Office Hours via Zoom on Thursday 1/20 between 2:00-3:00PM or Monday 1/24 between 3:00-4:00PM.

Have you started using the new EMS webapp to submit reservations and have questions? Drop into this open Zoom session to ask your questions!

The Events and Scheduling Office, Office of the Provost, and Information Technology Services are pleased to share a new, updated version of the Event Management System (EMS) that we use to schedule reservations for rooms and vehicles, and to add events to the Campus Calendar on MyDenison (Master Calendar).  This update was necessary as our previous version was no longer supported.  With this update, we can now fully plan an event with confirmed room reservations and then automatically have it added to the Master Calendar.  This version also permits quick reservations that don’t require approval to be added to the reservation system automatically, which allows for last minute reservations! Room and vehicle reservations and Master Calendar listing requests can and should be made online using this new process.

On MyDenison, the calendar with Campus Events is still found in the same link, however there is no longer a link to schedule an event directly from the Master Calendar.  The full calendar of room reservations is also still available as before.  The Reservation button next to Campus Events now takes you to the new online process for planning events or reserving rooms and vehicles.  Denison users will login to the new app using their Denison BigRedID (username) and password.

If you are requesting use of a classroom on campus for an event/meeting to be held within 2 weeks that does not require any special setup, will not involve food, and does not need a master calendar listing, your room reservation will be approved automatically using the “Quick Event Request form”. All other requests will flow through the same approval process as previously, now online.

To learn more, see the Intro video or attend a 30-minute virtual demo/Q&A on Friday, January 14th at 10:00AM or Tuesday, January 25th at 3:00PM (register now). 

Ready to make a room or vehicle reservation and/or request a master calendar listing for an event? See the EMS – Room Availability/Reservation and Master Calendar Submission Guide or the EMS – Vehicle Availability and Reservation Guide for step-by-step instructions on the process.

For more information about EMS, please see the EMS MyDenison page. If you have any questions or issues, please contact the Events and Scheduling Office at hannan@denison.edu or 740-587-5730.

Update 12/1/2021 2:15PM:

The YAMM quota issue is believed to be resolved. The issue was associated with the YAMM license renewal which has now completed successfully. Several users have confirmed that the 1500/day quota is once again appearing as expected. If you are NOT seeing the expected 1500/day quota, please contact the ITS Service Desk at servicedesk@denison.edu or 740-587-6395.

Original Post 12/1/202`1 10:58AM:

Information Technology Services (ITS) has received a number of reports indicating that the daily quota for the Yet Another Mail Merge Google Sheet add-on is showing up as 50 (the amount allowed for the free version) rather than 1500 (the amount allowed under Denison’s license). ITS is investigating and will post an update as soon as more information is available. If you would like to be notified individually when the issue is resolved, please contact the ITS Service Desk at servicedesk@denison.edu or 740-587-6395.

Update 10/12/2021 11:30AM

ITS has identified the root cause and put in place a workaround. Survey owners should now be able to successfully access Qualtrics by clicking the Launch Qualtrics button on the MyDenison Qualtrics page. If you have any further trouble accessing Qualtrics, please report the issue to the ITS Service Desk at servicedesk@denison.edu or 740-587-6395.

ITS will continue working with the vendor on a long-term solution and implement that as soon as possible.

Original Post 10/12/2021 10:15AM

Information Technology Services (ITS) has received several reports of survey owners being unable to access Qualitrics. After clicking the “Launch Qualtrics” button on the MyDenison Qualtrics page an error message appears. ITS has replicated the issue and work is underway to correct it. This post will be updated as soon as more information is available.

NOTE: ITS has confirmed through use of several survey links that Qualtrics surveys are available to survey takers.

If you are using the Duo Mobile app to approve your logins, you will soon see a new look to the app.

Duo Security has announced the rolling release of a redesigned version of the Duo Mobile app, version 4.0, through the Apple App Store and Google Play Store:

• For iOS: October 11 through 18, 2021
• For Android: October 11 through 15, 2021

If you have automatic app updates enabled on your device, you will receive the new version of Duo Mobile automatically as soon as it releases. If you have not enabled automatic app updates, you will need to update the app manually once the update is available. 

• Instructions for updating iOS apps
• Instructions for updating Android apps

What is changing?

The redesigned Duo Mobile is designed to make your login experience better by:

• Updating the position of the Approve / Deny buttons so that Approve is on the right, a more natural location.
• Improving the accessibility of the app, including adding a landscape view, variable font sizes, and improved color contrast. 
• Providing clear guidance on restoring your accounts if you get a new phone.
• Making it easier to find and manage your accounts with a simpler interface.
  

What is not changing?

The core functionality of Duo Mobile is not changing. You will continue to be able to:

• Receive a Duo Push.
• Use passcodes.
• Add, edit, reorder, and remove accounts.
• Backup and restore accounts.
• Use dark mode.
• And anything else you can do in the current version of the app.

Will I need to restore my accounts or settings once Duo Mobile is updated?

No. All of your protected accounts will be automatically present in Duo Mobile after the update. You do not need to re-add anything. In addition, all of your existing settings, such as for Duo Restore for third-party accounts like Instagram or Facebook, will also carry over automatically.

Questions?

Please contact the ITS Service Desk at servicedesk@denison.edu or 740-587-6395 with any questions about the updated Duo Mobile app.

As of early June, Google has released a new interface for Google Meet to streamline controls and add new features like the ability to see what you are sharing. To learn more, see Google’s Get to Know the New Google Meet Interface article. If you have any questions, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

If you are planning to hold an event via Zoom, Information Technology Services (ITS) has put together two items to answer questions you may have:

• A 45-minute virtual session on the “Ins and Outs of Zoom Events” to be held Wednesday March 10 from 11:00-11:45AM. (Register for this Zoom session now. Minimum of 6 attendees required for this event to be held.)
• A Zoom Event Best Practices guide.

These offerings are based on questions and input received from individuals who have hosted Zoom events this academic year. Topics include guidance on webinar vs. meeting, registration and authentication, settings, participant management, and more.

If you have additional questions or would like to provide feedback for these items, please email the ITS Service Desk at servicedesk@denison.edu or schedule a Client Success appointment for a virtual meeting.