RESOLVED – UNPLANNED OUTAGE: Qualtrics Currently Unavailable to Survey Owners

Update 10/12/2021 11:30AM

ITS has identified the root cause and put in place a workaround. Survey owners should now be able to successfully access Qualtrics by clicking the Launch Qualtrics button on the MyDenison Qualtrics page. If you have any further trouble accessing Qualtrics, please report the issue to the ITS Service Desk at servicedesk@denison.edu or 740-587-6395.

ITS will continue working with the vendor on a long-term solution and implement that as soon as possible.

Original Post 10/12/2021 10:15AM

Information Technology Services (ITS) has received several reports of survey owners being unable to access Qualitrics. After clicking the “Launch Qualtrics” button on the MyDenison Qualtrics page an error message appears. ITS has replicated the issue and work is underway to correct it. This post will be updated as soon as more information is available.

NOTE: ITS has confirmed through use of several survey links that Qualtrics surveys are available to survey takers.