The email pretending to be from “private@denison.edu” signed by “Sarah Johnson, Information Centre, Denison Centre” with a subject of “You have Receive 1 Private Message” is a scam. Please do not click on the link in the message. The message is not from Denison. It is another fraudulent attempt (aka phishing attack) to gather your username and password.

If you are using Denison Apps Mail:

• Open the message and click the down arrow beside the Reply button.
• Select  “Report Phishing” in the menu that appears.

Taking these steps to report the phishing attack to Google helps improve the identification and blocking of future phishing attacks. After you report it, please delete the message.

NOTE: this option is only available in the web (Gmail) interface for Denison Apps. It is not available if you are using Thunderbird, Apple Mail, or another client to access your Denison Apps email.

Please DO NOT RESPOND to or click links in this or any emails that request computer account or other personal information. They are an attempt to steal, at minimum, your email or other computer account, at maximum, your identity.

If you replied to it in any fashion, please immediately visit www.denison.edu/its and use the “Change Your Email Password Now” link in the Password Change area (bottom right corner) to change your email password. Please contact the ITS Help Desk at helpdesk@denison.edu or 740-587-6395 if you have any questions or concerns.

Update – 9:40AM:

The print release system problem has been corrected. Please report any further issues with lab printing to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

Original Post:

ITS has confirmed that the print release system is currently not displaying print jobs so students are unable to print to lab printers.  ITS is working to correct the problem as quickly as possible.  In the meantime, if you are in the vicinity of the Fellows 100A Help Desk, you may email your print job to helpdesk@denison.edu and the Help Desk will print it and you may pick it up there. Updates will be posted here as soon as the problem is corrected.

Update 11/9/12 10AM:

The problem affecting the wired network has been identified and corrected. Please report any continuing issues with wired network logins to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu. Work is continuing on an issue that is affecting some wireless connections.

Original Post 11/9/12 9:40AM:

The ITS Help Desk has received a number of reports of getting to the network over both wired and wireless connections.  Work is underway to identify and correct the problem. Updates will be posted here.

Update 10/24/12:

The DU Self-Service and Blackboard certificate errors have been corrected. Please notify the ITS Help Desk at helpdesk@denison.edu or 740-587-6395 if you encounter a certificate error for any Denison service.

Original Post:

ITS has received reports of security certificate errors when going to DU Self-Service (web4prod.denison.edu) or after logging in to Blackboard (courses.denison.edu).  This issue appears for those using Safari 6 or Chrome on a Mac computer.

ITS is working to correct the issue. In the meantime, please click “Continue” (Safari) or “Proceed Anyway” (Chrome) in order to use these services.

ITS has received a number of reports of individuals being unable to access the wireless network in Fellows Hall and residence halls.  Work is underway to diagnose and correct the issue. If you are experiencing a problem, please report it to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu so we can follow up with you when the problem is corrected or request additional information if necessary. Please provide as much detail as possible in your problem report including when and where the problem occurred and if you tried a wired connection as well as a wireless connection.

Work is also continuing on the issue of wireless connections dropping and slow wireless performance.

Updated Post 9/20PM:

The problem has been resolved. Please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu if you have trouble logging into Blackboard or do not see one or more of your courses.

Original Post 9/20 AM:

Some students are experiencing problems logging in to Blackboard or accessing specific courses.  From a faculty perspective, you may see that some of your students have been un-enrolled from your course. ITS is working to correct the issue as quickly as possible.

Update 11:50AM:

Service has been restored. Please report any continuing problems with http://www.denison.edu or http://my.denison.edu to the ITS Help Desk at helpdesk@denison.edu or 740-587-8593.

Original Post: 11:30 AM

ITS has identified that there are issues accessing the www.denison.edu web site and MyDenison (http://my.denison.edu).  Work is underway to diagnose and correct the problem and updates will be posted here.

Other services are running and are available at these URLs:

• Denison Apps:  http://apps.denison.edu
• Blackboard:  http://courses.denison.edu
• DU Self-Service:  http://web4prod.denison.edu
• Netnotes:  http://netnotes.denison.edu

Update:  Full service was restored by approximately 11AM on 8/13. If you continue to experience network connectivity problems, please contact the ITS Help Desk.

There are a couple of areas within the Mitchell Athletic Center where there are problems connecting to the wired network due to network equipment issues related to fiber work.  ITS is working to restore service as quickly as possible.  If you are having problems accessing the network and would like a call back as soon as service is restored, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.