by ·Comments Off on [RESOLVED] Unplanned Outage: Network – South Campus

Update: 5/13/23 5:30 pm
ITS has identified and resolved the issue. All network services should be back to functioning as normal. If you are still experiencing any issues, please report the issue to the ITS Service Desk.

Original Post:
ITS identified a network outage in the South Quad of Campus since 4:20 pm on 5/13/23. The outage is resulting in the loss of all wired and wireless networks. ITS is currently investigating the issue and will update this post as soon as there is an update. Thank you.

by ·Comments Off on [RESOLVED] Unplanned Outage: Network

ITS noticed network issues campus-wide this morning from 5 am to 6:45 am. ITS was able to troubleshoot and resolve the issue. During this time, you might have experienced issues connecting to any wireless network or logging into a lab or public lab on campus.

The issue has been resolved, but if you are still experiencing any issues, please call the ITS Service Desk at 740-587-6395 or email servicedesk@denison.edu.

by ·Comments Off on [Completed] Campus Firewall Maintenance – 03/23/23 6 am – 7 am

Update 3/23/23 5:30am:
The network updates are complete. Please report any network issues to the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu. The Service Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/servicedesk for hours).

Original Post
ITS will be conducting planned maintenance on the firewall to stabilize recent network issues. During this maintenance period, you may experience slowness or a brief disconnection from the network.

ITS will update this post as soon as the maintenance is completed. If you have any questions or concerns, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

by ·Comments Off on [RESOLVED]Unplanned Outage: Wireless Network 3/20/23 11:15am

ITS noticed that one of our primary wireless controllers experienced an issue with connectivity around 11:15 am. Wireless devices may have noticed an internet outage for upwards of a couple of minutes while they failed over to our backup wireless controller. The wireless controller is back online and we are operating as normal.

If you experience any network connectivity issues after this time, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

by ·Comments Off on [COMPLETED – Planned Maintenance] Printing – Friday, 3/10/23 5 am – 7 am

Update: 3/10/23 7:00 am
The maintenance has been completed. Please report any issues to the ITS Service Desk at servicedesk@denison.edu or call 740-587-6395.

Original Post:
ITS has planned maintenance scheduled to the printing server for Denison on Friday, 3/10/23 from 5 am – 7 am. During this time, printing for students will be unavailable. Employees can still continue to use printing but might experience some slowness. If possible, please do not edit or make changes to files on the network. We will update this post as soon as the maintenance is completed.

If there are any questions, please contact the ITS Service Desk at servicedesk@denison.edu or call 740-587-6395.

by ·Comments Off on [RESOLVED] Unplanned Outage: Wireless

ITS noticed an unplanned wireless outage on eduroam and possibly other wireless networks across campus. ITS has identified and resolved the issue at this time. You may be asked to re-authenticate to eduroam as a result of this.

If you are still experiencing any issues, please contact the ITS Service Desk at servicedesk@denison.edu or call 740-587-6395.

by ·Comments Off on COMPLETED [Planned Maintenance] Single Sign-On and Duo

Update: 1/24/22 6:15 am
The maintenance has been completed. Please report any issues to the ITS Service Desk servicedesk@denison.edu or 740-587-6395.


Original Post:
Denison Information Technology Services (ITS) will be applying a Single Sign-On (SSO) configuration change on Tuesday, January 24th, 2023 from 6:00 AM – 6:30 AM EST that will impact users logging into Denison Services. The downtime should only last a couple of minutes and should be restored as quickly as possible. If you have questions or concerns, please contact the ITS Service Desk at servicedesk@denison.edu or 740-587-6395

by ·Comments Off on Changes to Google Drive Storage Occurring January 2023

Google Drive is an important part of Denison’s storage strategy, providing secure, reliable data storage. This year, Google changed its practice of providing unlimited file storage to educational institutions. While we will still receive a limited amount of free storage, Denison has purchased additional space to meet the growing file storage needs of our campus.

What does this mean for me?

Your daily use of Gmail and Google Drive will not be affected by this change. ITS continues to recommend Google Drive as your primary file storage location to ensure reliable, secure, and collaborative storage. Going forward, individuals and departments will have storage quotas that balance their unique Google Drive storage needs with the overall needs of the campus. These quotas were developed following a close analysis of Denison’s file storage utilization and account for future usage.

What counts toward my quota?

Email (including attachments), files in Google Drive owned by your account, and photos in Google Photos count toward your storage quota.

How do I know how much storage I am using?

For individual accounts:

You will soon see your available storage on the lower left side of your Google Drive (as shown below). 

For shared drives:

Similar to individual drives, there will also be a quota allotted to each shared drive. Shared Drive usage can be seen in the Drive details section of each drive.

To find the quota size for shared drives:

  1. In Google Drive, click Shared Drives, then select the appropriate drive.
  2. To the right, a new section will appear labeled with the shared drive’s name. 
  3. Find the quota in Drive details  > Storage used.

What happens when I reach my quota?

When your quota reaches 100%, you will still be able to send and receive email. You will no longer be able to add files to Google Drive or Google Photos.

If I am near or above my quota, what should I do?

If you are approaching or above your quota, we ask that you first identify and delete large email attachments and files that are duplicated or no longer needed. 

How do I delete large or duplicate files?

Gmail: Go to Gmail.com. Enter larger:10M  into the Gmail search field at the top of your Gmail inbox, then press Return or Enter on your keyboard to display messages larger than 10MB.

Photos: Go to photos.google.com. On the left side at the bottom, click Storage to see how much space you have used in photos. Unlike Drive, Photos does not display a list of large items. 

Drive: To confirm how much storage you’re using, go to https://drive.google.com/#quota.

  1. To review and delete large or unnecessary files in Drive, go to https://drive.google.com/drive/quota.
  2. To review and delete large or unnecessary files in shared drives, go to https://drive.google.com/drive/shared-drives.
  3. Consider deleting Drive content that you may have copied to a shared drive. If a file resides in 2 locations, it may be consuming twice the storage space.
  4. To search for and delete unnecessary or large emails, go to Manage files in your Google Drive storage and follow the instructions for Gmail.

Can I raise my quota?

Yes. If you still need additional storage after following the steps above to reduce large or duplicate content, please contact the ITS Service Desk to request an increased quota. 

Where can I learn more about Google’s changes to its tools for education?
You can read more here: https://blog.google/outreach-initiatives/education/google-workspace-for-education/.

Questions?

If you have additional questions, would like to review your storage options, or would like to request additional storage, please contact the ITS Service Desk at 740-587-6395 or email servicedesk@denison.edu.

by ·Comments Off on [RESOLVED] Unplanned Outage: Network

Update: 12/14/22 12 pm
The issue has been resolved and the network is back online in all locations. If you are experiencing any issues, please contact the ITS Service Desk at 740-587-6395 or email servicedesk@denison.edu.

Original Post:
ITS has been informed that there is a network outage in the following locations:

Rose House
Lamson Lodge
Dustin Cabin

ITS is working on the issue and we will update this as soon as we have additional information. If you have any questions or concerns, please contact the ITS Service Desk at 740-587-6395 or email servicedesk@denison.edu.

by ·Comments Off on Caution: ITS Continues to Recommend NOT to Update Your Windows Computer to Windows 11

Because of recent issues with network connectivity experienced by early adopters of the Windows 11 operating system, we wanted to provide a reminder that ITS continues to recommend NOT updating your Denison-owned Windows computer to Windows 11 yet. (For background, see our prior Windows 11 message).

Because Microsoft continues to develop and improve Windows 11, ITS plans to continue using Windows 10 as the primary operating system for Windows computers for the Spring 2023 semester and the 2023–24 academic year. This applies to Windows computers assigned to individuals as well as Windows computers in labs and classrooms.

In the meantime, ITS will test each forthcoming version of Windows 11 with our core desktop software. Once all major applications and functions run as expected, we will share an update with more information about how to prepare your computer and your files for an upgrade to Windows 11. 

If you have already upgraded a Denison-owned computer to Windows 11 and are experiencing issues with it, please contact the ITS Service Desk at servicedesk@denison.edu or 740-587-6395.