by ·Comments Off on [COMPLETED] Planned Maintenance – Tuesday, 10/17/2023 5 am – 7 am, Windows and macOS network login, wireless authentication

Update 10/17/2023 7 am
ITS has completed maintenance. Please report any issues to the ITS Service Desk at 740-587-6395 or email servicedesk@denison.edu.

Original Post:
ITS has planned maintenance on a few systems on Tuesday, 10/17/23 from 5a.m. – 7a.m. During this time, you will be unable to do a network login on a Denison-owned MacOS computer. You may also experience some slowness on the wireless network, and shared drives. If possible, please do not edit or make changes to files on the network. We will update this post as soon as the maintenance is completed.

by ·Comments Off on Caution: Don’t Update Your Mac to macOS Sonoma Yet

Apple released macOS 14, also known as Sonoma, on Monday, September 26, 2023. This is a major upgrade to the current Apple operating system, macOS 13 (Ventura).

Information Technology Services (ITS) strongly recommends that you DO NOT immediately install Sonoma for the following reasons:

  1. ITS is testing Sonoma’s compatibility with Denison systems and software. We are already aware that key applications may be negatively affected, such as printing to network printers and logging in to the machine from the lock screen.
  2. If you plan to make a major change to your computer like updating to a new operating system, it’s best to wait until you aren’t depending on your computer to work as expected every day, such as in the middle of the semester. 

ITS continues to test macOS Sonoma with Denison systems and software. We will share an update on Sonoma’s compatibility after the end of the semester.

Please note: Before you update macOS on your computer, it is strongly recommended to back up your system and personal files prior to the update. In the rare event, that there is a problem with the update process, it may be necessary to erase your computer’s hard drive, then install a fresh copy of the operating system and restore your personal files. To protect your important data, please adopt a recommended file storage location or backup approach.

If you have questions, please contact the ITS Service Desk at servicedesk@denison.edu or 740-587-6395.

by ·Comments Off on [COMPLETED] Planned Maintenance – Tuesday 9/19/23 6 a.m. – 7 a.m. – labprinters.denison.edu, print release, and Student LAN Inbox

Update: 09/19/23 6:45 am
The maintenance has been completed. If you experience any issues after this time, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

Original Post:
ITS will perform a planned maintenance on Tuesday, 9/19/23 from 6 a.m. – 7 a.m. on a few systems. During this maintenance, the following services will be unavailable

1. labprinters.denison.edu website
2. Print Release – printrelease.denison.edu
3. Student LAN Inbox

Please do not edit files over the network or submit information online during this time period as your work may be lost when maintenance occurs.

This post will be updated when the work is complete. If you experience any issues after this time, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

by ·Comments Off on [RESOLVED] Global DUO service disruption

Update: 08/21/23 4:30 pm
A fix has been implemented by DUO for the authentication failures on DUO1 and they are monitoring the results. ITS has had success in SSO logons both on and off campus.

Original Post:
Duo is currently experiencing degraded service globally. They have notified us that they are working to resolve authentication failures.

Denison Single Sign-on (SSO) authentication will work on-campus but may be slow. Off-campus logins are less consistent at this time and could require multiple authentication attempts.

by ·Comments Off on [COMPLETED] Planned Maintenance – Saturday 8/19/23 6am – 7am – labprinters.denison.edu, print release, and Student LAN Inbox

Update: 08/19/23 6:50 am
The maintenance has been completed. If you experience any issues after this time, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

Original Post:
ITS will perform a planned maintenance on Saturday, 8/19/23 from 6 am – 7 am on a few systems. During this maintenance, the following services will be unavailable:

1. labprinters.denison.edu website
2. Print Release – printrelease.denison.edu
3. Student LAN Inbox

Please do not edit files over the network or submit information online during this time period as your work may be lost when maintenance occurs.

This post will be updated when the work is complete. If you experience any issues after this time, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

by ·Comments Off on GlobalProtect Users – Update Your GlobalProtect Agent When Prompted!

ITS will be updating the GlobalProtect VPN software on Thursday, July 11th to the latest version which incorporates an important security update. 

ACTION NEEDED: If you have previously used the GlobalProtect VPN service, when you next connect to GlobalProtect on or after 8/11 you will be prompted to update the GlobalProtect agent on the device you are using. Following is the Windows computer prompt; the Mac prompt is very similar.


Please click “Yes” and follow the on-screen prompts to update GlobalProtect and then reconnect after the update is complete. For detailed instructions with screenshots, please see this GlobalProtect VPN Update for Mac/Windows Guide.

NOTE: If you are NOT already a GlobalProtect VPN user and wish to learn more about the service, please see the MyDenison GlobalProtect VPN page. You will automatically get the updated GlobalProtect agent when you follow the initial connection instructions.If you have any questions or need support, please contact the ITS Service Desk at servicedesk@denison.edu or at (740) 587-6395.

by ·Comments Off on [RESOLVED] Unplanned Outage: Cognos, Monday 6/12/23 6:40 pm

Update 6/12/2023 7:25pm
Cognos is back online and available for use. If you encounter any issues please clear your browser cache. If the problem persists please contact the ITS Service Desk.

Original Post:
ITS has received reports that Cognos is currently down. ITS is investigating the issue. This post will be updated as soon as a timeline for correction is available. If you have any questions, please contact the ITS Service Desk at servicedesk@denison.edu or 740-587-6395.

by ·Comments Off on [RESOLVED] Unplanned Outage: Network – South Campus

Update: 5/13/23 5:30 pm
ITS has identified and resolved the issue. All network services should be back to functioning as normal. If you are still experiencing any issues, please report the issue to the ITS Service Desk.

Original Post:
ITS identified a network outage in the South Quad of Campus since 4:20 pm on 5/13/23. The outage is resulting in the loss of all wired and wireless networks. ITS is currently investigating the issue and will update this post as soon as there is an update. Thank you.

by ·Comments Off on [RESOLVED] Unplanned Outage: Network

ITS noticed network issues campus-wide this morning from 5 am to 6:45 am. ITS was able to troubleshoot and resolve the issue. During this time, you might have experienced issues connecting to any wireless network or logging into a lab or public lab on campus.

The issue has been resolved, but if you are still experiencing any issues, please call the ITS Service Desk at 740-587-6395 or email servicedesk@denison.edu.

by ·Comments Off on [Completed] Campus Firewall Maintenance – 03/23/23 6 am – 7 am

Update 3/23/23 5:30am:
The network updates are complete. Please report any network issues to the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu. The Service Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/servicedesk for hours).

Original Post
ITS will be conducting planned maintenance on the firewall to stabilize recent network issues. During this maintenance period, you may experience slowness or a brief disconnection from the network.

ITS will update this post as soon as the maintenance is completed. If you have any questions or concerns, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.