Drive for desktop (v84.0.0.0 – 84.0.4.0) Sync Issue

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Google is investigating national reports of an issue impacting a limited subset of Google Drive for desktop users on v84.0.0.0 – 84.0.4.0 that may cause loss of data.

If you are unsure if you are using the Google Drive for desktop application, please contact the ITS Service Desk for assistance.

In the meantime:

  • Do not click “Disconnect account” within Drive for desktop
  • Do not delete or move the app data folder:
    • Windows: %USERPROFILE%\AppData\Local\Google\DriveFS
    • macOS: ~/Library/Application Support/Google/DriveFS 
  • Backup: If you have room on your hard drive, we recommend making a copy of your app data folder. 

If you have questions, please contact the ITS Service Desk at servicedesk@denison.edu or 740-587-6395. ITS is monitoring the situation and will provide updates when they become available from Google.  

To find which version of Google Drive for Desktop is installed follow the steps below:

Windows:

  • Open the Google Drive Application
  • Click on the three dots icon > About

MacOS:

  • On the top toolbar > Click on the Google Drive for Desk icon > Gear Icon > About or search for “Google Drive” using the magnifying glass