by ·Comments Off on [Completed] Planned Banner Maintenance Saturday, 4/4/2020 from 5:00am – 5:00pm

Update 2:50pm:

All maintenance has been successfully completed.

Original Post:

ITS will be performing maintenance to Banner on Saturday, 4/4/2020 from 5:00am – 5:00pm. Beyond security patches, infrastructure updates, and optimizations, the Banner database will receive an additional patch to support the latest Banner Self-Service offerings. All functional areas are affected. During this time, Banner Admin Pages, Self-Service, and most related systems such as Xtender, Jaggaer (e-procurement), and portions of MyDenison that rely on Banner data will be unavailable during this maintenance window.

When the maintenance work is completed, this post will be updated with additional information.

by ·Comments Off on Completed: Planned Banner Maintenance Saturday, 3/21/2020 from 5:00am – 5:00pm

Update 11:20am:

All Banner maintenance has been completed successfully.

If you experience any issues with Banner today, please clear your cache. To do this in Google Chrome, click on the Chrome menu (3 vertical dots in the upper righthand corner) and then choose “More Tools”, and then “Clear browsing data”. Make sure the Time Range is set to “All time” and that “Cached images and files” is checked and then click on “Clear Data”. For instructions on clearing your cache in other web browsers, see https://www.pcmag.com/article2/0,2817,2480401,00.asp

If you continue to have problems, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

Original Post:

ITS will be performing upgrades to Banner on Saturday, 3/21/2020 from 5:00am – 5:00pm. Beyond security patches and infrastructure updates, Banner General and other functional Banner modules will be updated. All functional areas are affected. During this time, Banner Admin Pages, Self-Service, and most related systems such as Xtender, Jaggaer (e-procurement), and portions of MyDenison that rely on Banner data will be unavailable during this maintenance window.

When the maintenance work is completed, this post will be updated with additional information.

by ·Comments Off on Completed: Planned Banner Maintenance Saturday, 3/7/2020 from 5:00am – 5:00pm

Update 3/7/2020 1:00PM:

All maintenance has been completed successfully and services have been restored.

Original Post:

ITS will be performing upgrades to Banner on Saturday, 3/7/2020 from 5:00am – 5:00pm. Beyond security patches and infrastructure updates, the Banner database will be extended to support the latest Banner Self-Service offerings. All functional areas are affected. During this time, Banner Admin Pages, Self-Service, and all related systems such as Xtender, Jaggaer (e-procurement), Cognos, and portions of MyDenison that rely on Banner data will be unavailable during this maintenance window.

When the maintenance work is completed, this post will be updated with additional information.

by ·Comments Off on Completed: Planned Banner Outage Saturday, 1/11/2020 from 7:00am – Noon

Update 1/11/2020 12:40PM:

All maintenance has been completed successfully and services have been restored.

Original Post:

Information Technology Services (ITS) will be performing upgrades to core network infrastructure Saturday, January 11, 2020 beginning at 7:00 AM. As a precaution, Banner and related services will be shutdown. During this time, Banner Admin Pages, Self-Service, and all related systems such as Xtender, Jaggaer (e-procurement), Cognos, and portions of MyDenison that rely on Banner data will be unavailable.

When the network maintenance is completed and Banner services are restored, this post will be updated with additional information.

If you experience any issues or have any questions, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on Completed: Planned Banner Maintenance Monday, 12/30/2019 from 5:00am – 5:00pm

Update 1:25 PM:

All Banner maintenance has been completed successfully.

If you experience any issues with Banner today, please clear your cache. To do this in Google Chrome, click on the Chrome menu (3 vertical dots in the upper righthand corner) and then choose “More Tools”, and then “Clear browsing data”. Make sure the Time Range is set to “All time” and that “Cached images and files” is checked and then click on “Clear Data”. For instructions on clearing your cache in other web browsers, see https://www.pcmag.com/article2/0,2817,2480401,00.asp

If you continue to have problems, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

Original Post:

ITS will be performing critical end of year upgrades and routine maintenance to Banner on Monday, 12/30/2019 from 5:00am – 5:00pm. Banner Admin pages along with Banner Self-Service will be updated. During this time, Banner Admin Pages, Self-Service, and all related systems such as Xtender, Jaggaer (e-procurement), Cognos, and portions of MyDenison that rely on Banner data will be unavailable during this maintenance window.

When the maintenance work is completed, this post will be updated with additional information.

by ·Comments Off on Completed: Planned Banner Maintenance Tuesday, 11/26/2019 from 5:00am – 7:00am

Update 7:10AM:

All production Banner maintenance has been completed successfully.

If you experience any issues with Banner today, please clear your cache. To do this in Google Chrome, click on the Chrome menu (3 vertical dots in the upper righthand corner) and then choose “More Tools”, and then “Clear browsing data”. Make sure the Time Range is set to “All time” and that “Cached images and files” is checked and then click on “Clear Data”. For instructions on clearing your cache in other web browsers, see https://www.pcmag.com/article2/0,2817,2480401,00.asp

If you continue to have problems, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

Original Post:

ITS will be performing minor upgrades to Banner Admin Pages and Xtender on Tuesday, 11/26/2019 from 5:00am – 7:00am. During this time these applications may not be available or respond sluggishly.

When the maintenance work is completed, this post will be updated with additional information.

by ·Comments Off on Completed: Planned Banner Outage this Saturday, 11/9/2019 from 5:00am – 5:00pm

Update 3:40PM:

All production Banner maintenance has been completed successfully.

If you experience any issues with Banner today, please clear your cache. To do this in Google Chrome, click on the Chrome menu (3 vertical dots in the upper righthand corner) and then choose “More Tools”, and then “Clear browsing data”. Make sure the Time Range is set to “All time” and that “Cached images and files” is checked and then click on “Clear Data”. For instructions on clearing your cache in other web browsers, see https://www.pcmag.com/article2/0,2817,2480401,00.asp

If you continue to have problems, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

Original Post:

ITS will be performing upgrades to Banner on Saturday 11/9/2019 from 5:00am – 5:00pm. Banner Admin pages along with Banner Self-Service will be updated and all functional areas are affected. During this time, Banner Admin Pages, Self-Service, and all related systems such as Xtender, Jaggaer (e-procurement), Cognos, and portions of MyDenison that rely on Banner data will be unavailable during this maintenance window.

When the maintenance work is completed, this post will be updated with additional information.

by ·Comments Off on Completed: Planned Banner Maintenance Monday 7/22/19 from 6:00AM-7:30AM and 12:00PM-1:00PM

Update 1:00PM:

Maintenance to BETA and DEV has been completed successfully. This concludes all scheduled maintenance.

Update 9:00AM:

All production Banner maintenance has been completed successfully.

If you experience any issues with Banner today, please clear your cache. To do this in Google Chrome, click on the Chrome menu (3 vertical dots in the upper righthand corner) and then choose “More Tools”, and then “Clear browsing data”. Make sure the Time Range is set to “All time” and that “Cached images and files” is checked and then click on “Clear Data”. For instructions on clearing your cache in other web browsers, see https://www.pcmag.com/article2/0,2817,2480401,00.asp

If you continue to have problems, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

Update 7:30AM: 

Maintenance has been completed and while Banner is fully functional the background image on Application Navigator is missing. ITS is aware of this issue and it will be resolved shortly.

 

Original Post:

ITS will be performing Banner maintenance and upgrades, this Monday,  7/22 from 6:00 AM to 7:30 AM. During this period Banner 9 Administrative pages may be unavailable.

Additionally, two test environments, DEV and BETA, will have security updates applied to them over the lunch hour (12:00pm to 1:00pm).

by ·Comments Off on Completed: Planned BigRedID Login Maintenance, Thursday, 6/20/19 4:30-6:30AM

Update 6/20/19 6:20 AM:

All maintenance successfully completed.

Original Post:

Between 4:30 and 6:30 AM, ITS will perform routine maintenance to the Denison BigRedID Login infrastructure. During this maintenance period users may not be able to login to BigRedID based services such as Denison Apps, Banner, MyDenison, Notebowl, and other services.

This post will be updated when work is completed. If you experience login issues with BigRedID based services after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on Completed: Planned Campus Calendar Maintenance, Tues 3/13/18 7:00-8:00am

Update 3/13/18 7:45 AM:
All maintenance has been successfully completed.

Original Post:
Between 7:00 and 8:00 AM, ITS will perform routine maintenance to the Campus Calendar infrastructure. During this maintenance period users may not be able to “Check Room Availability (EMS)” from within MyDenison or enter new space reservations with EMS.

This post will be updated when work is completed. If you experience login issues with BigRedID based services after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.