by ·Comments Off on [Completed] Planned Maintenance: Xtender Upgrade Beginning at 6:00 PM Friday, February 12th

Update 2/13/2021 11:20am:

All maintenance has been successfully completed.

If you experience any issues with Xtender, please clear your browser cache. To do this in Google Chrome, click on the Chrome menu (3 vertical dots in the upper righthand corner) and then choose “More Tools”, and then “Clear browsing data”. Make sure the Time Range is set to “All time” and that “Cached images and files” is checked and then click on “Clear Data”. For instructions on clearing your cache in other web browsers, see https://www.pcmag.com/article2/0,2817,2480401,00.asp

If you continue to have problems, please contact the ITS Service Desk at servicedesk@denison.edu or 740-587-6395.

Original Message:

Denison Information Technology Services (ITS) will be upgrading Xtender, the Banner Document Imaging System, beginning at 6:00 PM on Friday, February 12th, and will remain unavailable until 6:00 PM on Saturday, February 13th (a 24-hour maintenance). Users will not be able to store or retrieve documents during this maintenance period. ITS will be bringing down the service to complete this maintenance, so there will be no access to any documents (new or previously uploaded) until the system is brought back online the next day. Please plan accordingly.

Access to Self-Service Banner, MyDenison, Notebowl, etc. will not be impacted by this maintenance.

Once the update is complete, ITS will update this post to indicate system availability.

Please report any issues to the ITS Service Desk at servicedesk@denison.edu or by calling 740-587-6395.

by ·Comments Off on [Completed] Planned Banner Maintenance Saturday, January 2nd, 2021 from 6:00 AM – 10:00 AM EST

Update 1/2/2021 9:40am:

All maintenance has been completed successfully.

If you continue to have problems, please contact the ITS Service Desk at servicedesk@denison.edu or 740-587-6395.

Original Post:

Denison Information Technology Services (ITS) will be applying Banner security patches and module updates on Saturday, January 2nd, 2021 from 6:00 AM – 10:00 AM EST that will impact access to Banner and related systems.

Users will not be able to access these services listed below during the maintenance period:
Banner Admin Pages
Banner Self Service
Xtender
Jaggaer (e-procurement)
MyDenison content that relies on Banner data

This post will be updated when the maintenance is complete. If you have questions or concerns, please contact the ITS Service Desk at servicedesk@denison.edu or 740-587-6395.

by ·Comments Off on [Completed] Planned Banner Maintenance Monday, December 21st, 2020 from 5:30 AM – 7:30 PM EST

Update 12/21/2020 8:00pm:

All maintenance has been completed successfully.

If you experience any issues with Banner, please clear your browser cache. To do this in Google Chrome, click on the Chrome menu (3 vertical dots in the upper righthand corner) and then choose “More Tools”, and then “Clear browsing data”. Make sure the Time Range is set to “All time” and that “Cached images and files” is checked and then click on “Clear Data”. For instructions on clearing your cache in other web browsers, see https://www.pcmag.com/article2/0,2817,2480401,00.asp

If you continue to have problems, please contact the ITS Service Desk at servicedesk@denison.edu or 740-587-6395.

Original Post:

Denison Information Technology Services (ITS) will be applying Banner security patches and module updates on Monday, December 21st, 2020 from 5:30 AM – 7:30 PM EST that will impact access to Banner and related systems. Users will not be able to access these services during this time.

Affected services include:
Banner Admin Pages
Banner Self Service
Xtender Jaggaer (e-procurement)
MyDenison content that relies on Banner data

This post will be updated when the maintenance is complete. If you have questions or concerns, please contact the ITS Service Desk at servicedesk@denison.edu or 740-587-6395.

by ·Comments Off on [Completed] Planned Banner Maintenance Saturday, August 1st, 2020 from 5:00 AM – 7:00 PM EDT

Update 8/1/2020 5:40pm:

All maintenance has been completed successfully.

If you experience any issues with Banner, please clear your browser cache. To do this in Google Chrome, click on the Chrome menu (3 vertical dots in the upper righthand corner) and then choose “More Tools”, and then “Clear browsing data”. Make sure the Time Range is set to “All time” and that “Cached images and files” is checked and then click on “Clear Data”. For instructions on clearing your cache in other web browsers, see https://www.pcmag.com/article2/0,2817,2480401,00.asp

If you continue to have problems, please contact the ITS Service Desk at servicedesk@denison.edu or 740-587-6395.

Original Post:

Denison Information Technology Services (ITS) will be applying Banner security patches and module updates on Saturday, August 1st, 2020 from 5:00 AM – 7:00 PM EDT that will impact access to Banner and related systems (all environments). Users will not be able to access these services during this time.

Affected services (all environments) include:

  • Banner Admin Pages
  • Banner Self-Service
  • Xtender
  • Jaggaer (e-procurement)
  • Cognos
  • MyDenison content that relies on Banner data

This post will be updated when the maintenance is complete. If you have questions or concerns, please contact the ITS Service Desk at servicedesk@denison.edu or 740-587-6395.

by ·Comments Off on [Completed] Planned Banner Maintenance Saturday, May 23, 2020 from 5:00 AM – 5:00 PM EDT

Update 1:55pm:

All maintenance has been successfully completed.

Original Post:

Denison Information Technology Services (ITS) will be performing Banner security patches and module updates (all environments) on Saturday, May 23, 2020 from 5:00 AM – 5:00 PM EDT that will impact access to Banner and related systems. Users will not be able to access these systems during this time.

The following Banner security patches and module updates (all environments) will be affected:

  • Banner Admin Pages
  • Banner Self-Service
  • Xtender
  • Jaggaer (e-procurement)
  • MyDenison content that relies on Banner data

This post will be updated when maintenance is complete.

If you have questions or concerns, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

by ·Comments Off on [Completed] Planned Banner Maintenance Saturday, 4/4/2020 from 5:00am – 5:00pm

Update 2:50pm:

All maintenance has been successfully completed.

Original Post:

ITS will be performing maintenance to Banner on Saturday, 4/4/2020 from 5:00am – 5:00pm. Beyond security patches, infrastructure updates, and optimizations, the Banner database will receive an additional patch to support the latest Banner Self-Service offerings. All functional areas are affected. During this time, Banner Admin Pages, Self-Service, and most related systems such as Xtender, Jaggaer (e-procurement), and portions of MyDenison that rely on Banner data will be unavailable during this maintenance window.

When the maintenance work is completed, this post will be updated with additional information.

by ·Comments Off on Completed: Planned Banner Maintenance Saturday, 3/21/2020 from 5:00am – 5:00pm

Update 11:20am:

All Banner maintenance has been completed successfully.

If you experience any issues with Banner today, please clear your cache. To do this in Google Chrome, click on the Chrome menu (3 vertical dots in the upper righthand corner) and then choose “More Tools”, and then “Clear browsing data”. Make sure the Time Range is set to “All time” and that “Cached images and files” is checked and then click on “Clear Data”. For instructions on clearing your cache in other web browsers, see https://www.pcmag.com/article2/0,2817,2480401,00.asp

If you continue to have problems, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

Original Post:

ITS will be performing upgrades to Banner on Saturday, 3/21/2020 from 5:00am – 5:00pm. Beyond security patches and infrastructure updates, Banner General and other functional Banner modules will be updated. All functional areas are affected. During this time, Banner Admin Pages, Self-Service, and most related systems such as Xtender, Jaggaer (e-procurement), and portions of MyDenison that rely on Banner data will be unavailable during this maintenance window.

When the maintenance work is completed, this post will be updated with additional information.

by ·Comments Off on Completed: Planned Banner Maintenance Saturday, 3/7/2020 from 5:00am – 5:00pm

Update 3/7/2020 1:00PM:

All maintenance has been completed successfully and services have been restored.

Original Post:

ITS will be performing upgrades to Banner on Saturday, 3/7/2020 from 5:00am – 5:00pm. Beyond security patches and infrastructure updates, the Banner database will be extended to support the latest Banner Self-Service offerings. All functional areas are affected. During this time, Banner Admin Pages, Self-Service, and all related systems such as Xtender, Jaggaer (e-procurement), Cognos, and portions of MyDenison that rely on Banner data will be unavailable during this maintenance window.

When the maintenance work is completed, this post will be updated with additional information.

by ·Comments Off on Completed: Planned Banner Outage Saturday, 1/11/2020 from 7:00am – Noon

Update 1/11/2020 12:40PM:

All maintenance has been completed successfully and services have been restored.

Original Post:

Information Technology Services (ITS) will be performing upgrades to core network infrastructure Saturday, January 11, 2020 beginning at 7:00 AM. As a precaution, Banner and related services will be shutdown. During this time, Banner Admin Pages, Self-Service, and all related systems such as Xtender, Jaggaer (e-procurement), Cognos, and portions of MyDenison that rely on Banner data will be unavailable.

When the network maintenance is completed and Banner services are restored, this post will be updated with additional information.

If you experience any issues or have any questions, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on Completed: Planned Banner Maintenance Monday, 12/30/2019 from 5:00am – 5:00pm

Update 1:25 PM:

All Banner maintenance has been completed successfully.

If you experience any issues with Banner today, please clear your cache. To do this in Google Chrome, click on the Chrome menu (3 vertical dots in the upper righthand corner) and then choose “More Tools”, and then “Clear browsing data”. Make sure the Time Range is set to “All time” and that “Cached images and files” is checked and then click on “Clear Data”. For instructions on clearing your cache in other web browsers, see https://www.pcmag.com/article2/0,2817,2480401,00.asp

If you continue to have problems, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

Original Post:

ITS will be performing critical end of year upgrades and routine maintenance to Banner on Monday, 12/30/2019 from 5:00am – 5:00pm. Banner Admin pages along with Banner Self-Service will be updated. During this time, Banner Admin Pages, Self-Service, and all related systems such as Xtender, Jaggaer (e-procurement), Cognos, and portions of MyDenison that rely on Banner data will be unavailable during this maintenance window.

When the maintenance work is completed, this post will be updated with additional information.