Resolved: Unplanned Network Outage – Network Service Interruption for Shorney Hall & Smith Hall

Update 5/17/16 3:15pm:

Network Services and Cable TV have been repaired for all locations. If you experience Network or Cable TV issues after this time please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

Update 5/17/16 1:15pm:

Network services have been restored to Shorney Hall. They are now working to repair the Cable TV connections.

Update 5/17/16 11:24am:

Technicians have been working to repair the cut fiber optic cabling since this morning. Network services returned to Smith Hall around 9:45am. Network Services at Shorney are still down but should be back up by the end of business day. Cable TV should be restored as well.

Update 5/16/16 3:20pm:

There was pipe cut with fiber optic cabling in it this morning around 11:00am. Technicians have been out to assess the damage and will not be able to repair the fiber until tomorrow morning. Network will be completely down in Shorney & Smith overnight. Cable TV will be down in Shorney, Smith, & the Sunsets apartments overnight. We will post another update tomorrow morning as soon as one is available.

Original Post:

Network services are currently unavailable at Shorney Hall & Smith Hall. Denison ITS is aware of the issue and looking into a resolution. We will update this post accordingly once we have an update. We hope to have the connectivity restored by the end of day.