Update 7/24/17:
Between departmental reports and ITS checks on several Canon devices not responding to remote checks, those affected were restarted and confirmed to be working on Friday 7/21/17. ITS has not received any further reports of network connectivity errors on the Canon MFD devices.
Original Post 7/21/17:
ITS has received a handful of reports of network connectivity errors on new Canon multi-function (MFD) devices that may be associated with a brief power outage in Granville yesterday evening. Should you see an error either at the Canon device itself or when printing to it, please…
- Turn the device off using the power switch on the right side.
- Unplug the device.
- Wait briefly (15-30 seconds).
- Plug the device back in.
- Turn it back on.
This appears to resolve the issue.
Please contact the ITS Help Desk at 740-587-6395 or helpdesk.denison.edu if the problem persists.