Cognos will be unavailable during our normal Thursday morning maintenance window (6:30-7:30am) this week to enable a new login feature. Updates to follow.
Update 8/14/2014 6:30am: Completed. If you experience issues connecting to Cognos, please contact the ITS Helpdesk.
Update (7:00am): The update was successful. Cognos is up and running, and scheduled reports now work as expected.
Original Post:
Attention Cognos users:
Cognos will be unavailable for approximately 30 minutes early Wednesday morning (6:00 – 6:30am), so that ITS can apply an important software update. This update should address the issues some departments have had running scheduled reports.
Please don’t hesitate to contact us if you have any questions or concerns.
Update (Feb. 26, 2014): ITS installed a Cognos fix pack this morning, which has resolved this issue.
Original Post:
ITS recently discovered a problem where some scheduled Cognos reports fail to run, creating no output. We’re working with IBM support to resolve the issue. If you have critical scheduled reports, please run them manually for the time being.
To see if your scheduled reports are running as expected:
icon beside Launch).Cognos will be unavailable from 5am-7am on Tuesday September 10while it is upgraded from from 10.1 to 10.2.1. No changes should be made to reports or queries after 5pm on Monday, September 9. If you have difficulty with Cognos after this post has been updated to indicate the upgrade is complete, please email helpdesk@denison.edu or call (740)587-6395. Please leave a message if earlier than 8 am.
Update: Work was completed successfully. Please report any issues you find to helpdesk@denison.edu (x6395).
Update: the Cognos upgrade will not be happening tomorrow, September 5th, as we’d originally planned. We will reschedule the work for a maintenance window soon.
Cognos will be unavailable from 5am-7am on Thursday September 5 while it is upgraded from from 10.1 to 10.2.1. No changes should be made to reports or queries after 5pm on Wednesday, September 5. If you have difficulty with Cognos after this post has been updated to indicate the upgrade is complete, please email helpdesk@denison.edu or
Update: 7:20am Services have been restored.
Banner, MyDenison, Self-Service, Xtender, Focus, Smartcall, WebHelpdesk, and the online directory will be affected by routine maintenance Thursday, June 6, between 5am and 7am. Each of these services will be unavailable for part of this maintenance window as underlying software is updated. Please check netnotes.denison.edu for updates.
If you have difficulty with these services after Netnotes has been updated to indicate maintenance is complete, please email helpdesk@denison.edu (monitored by Enterprise Apps immediately following the outage) or call (740)587-6395 and leave a message which the Helpdesk will review when they open at 8:30am.
Update 3:02pm Maintenance is complete.
Update 1:01pm All production environments are now available. Some remaining test environments are still in process.
Banner, MyDenison, Self-Service, Xtender, Focus, Smartcall, WebHelpdesk, and the online directory will be affected by routine maintenance Sunday, May 26, between 6am and 4pm. Each of these services will be unavailable for part of this maintenance window as underlying software is maintained. Please check netnotes.denison.edu for updates.
If you have difficulty with these services after netnotes has been updated to say maintenance is complete, please email helpdesk@denison.edu, which will be reviewed periodically during the weekend. You may also call the ITS Help Desk at (740)587-6395 and leave a message for Tuesday morning.
7:40am – Maintenance has been completed.
Cognos will undergo routine maintenance on Tuesday, March 26, between 5:30 and 8:30am. If you have difficulty logging in after this notice has been updated to say maintenance is complete, please call the ITS Help Desk at (740)587-6395 or email helpdesk@denison.edu.
Update 7:09am – Maintenance has been completed.
The following services will undergo routine maintenance on Thursday, March 21, between 5:30 and 7:30am:
MyDenison
Banner Self-Service
Banner INB (banner.denison.edu)
Xtender
Cognos
If you have difficulty logging in to any of these services after this notice has been updated to say maintenance is complete, please call the ITS Help Desk at (740)587-6395 or email helpdesk@denison.edu.
Update 1/28 8:00Am
Thank you for your support this weekend. Queries reveal new data in the ODS, so from that perspective it was a success. There are still some errors on the ODS logs and we will continue to work with Ellucian to insure the health and stability of the ODS/Cognos data.
Please use Banner for look up only this Saturday all day. Processing and updates should be avoided. The availability of data in the Cognos/ODS packages will be unpredictable during the entire weekend. The Cognos Ztable packages will remain available for reporting throughout the weekend.