by ·Comments Off on Denison Mac Users: New Mac Management Tool (JAMF Casper Suite) Being Implemented…

ITS has has been working with our Mac support consultant, Encore Technologies, to implement a new tool to deploy & update software on Mac computers. The tool is the JAMF Casper Suite and it is an industry-leading Mac management tool. It will replace the “Managed Software Center” that appears in your dock.

As a result, you may see a “QuickAdd” package from JAMF being delivered to you via the Managed Software Center. This enrolls your computer in Casper and enables ITS to distribute software and updates to it. If you do, please accept the update that installs the QuickAdd package. Once your computer is enrolled, the only other change you will see right away is a “logging out” message after you log out of your computer that indicates it is checking for policies & updates.

Additional information will be shared as the Casper implementation proceeds.

In the meantime, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu if you have any questions or experience any issues on your Mac.

by ·Comments Off on Completed: Planned Outage: Network Maintenance in Burton Morgan, Thur. 7/21/16 5-7am

Update 7/21/16 7:00am:

The network updates are complete. Please report any network issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu. The Help Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/helpdesk for hours).

Original Post:

ITS will be performing network maintenance on Thursday 7/21/16 from 5:00-7:00am which may result in the loss of the wired or wireless network in the following locations.

Burton Morgan

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.

This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on Completed: Planned Outage: Network Maintenance in Olin, & Sigma Chi Tue. 7/19/16 5-7am

Update 7/19/16 7:00am:

The network updates are complete. Please report any network issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu. The Help Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/helpdesk for hours).

Original Post:

ITS will be performing network maintenance on Tuesday 7/19/16 from 5:00-7:00 am which may result in the loss of the wired or wireless network in the following locations:

Olin Science Hall

Sigma Chi

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.

This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on Completed: Planned Outage: Denison Dollars Payments with ID Cards Unavailable Monday 7/18/16 due to System Migration

Update on 07/18/2016 at 7:30pm:

The migration to the new system is complete, and users should be able to pay with Denison Dollars now. Please report any problems to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu

Original post:

On Mon, July 18th 2016, students, faculty, and staff will be unable to pay with Denison Dollars via their Denison ID card while Denison’s current CBORD ID card system is being migrated to a new CBORD system. This migration is projected to be completed by Tuesday morning, July 19th 2016. You will be able to use your Denison ID Card to access doors, parking garage and library resources as usual while the migration is occurring.

by ·Comments Off on Monthly Security Awareness Newsletter – July

July edition:

CEO Fraud

(http://securingthehuman.sans.org/newsletters/ouch/issues/OUCH-201607_en.pdf)

OUCH! is the world’s leading, free security awareness newsletter designed for the common computer user. Published every month and in multiple languages, each edition is carefully researched and developed by the SANS Securing The Human team, SANS instructor subject matter experts and team members of the community. Each issue focuses on and explains a specific topic and actionable steps people can take to protect themselves, their family and their organization.

by ·Comments Off on Completed: Planned Outage: Network Maintenance in Burton Morgan, Olin, & Sigma Chi Thurs. 7/14/16 5-7am

Update 7/14/16 6:30am:

The network updates are complete. Please report any network issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu. The Help Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/helpdesk for hours).

Original Post:

ITS will be performing network maintenance on Thursday 7/14/16 5:00-7:00am which may result in the loss of the wired or wireless network in the following locations.

Burton Morgan

Olin

Sigma Chi

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.

This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on Completed – Planned Outage: Network Maintenance in Physical Plant, Wed. 7/13/16 4:30-5pm

Update 7/13/16 5:00 pm:

The network updates are complete. Please report any network issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu. The Help Desk will reply as soon as possible during regular business hours (seewww.denison.edu/its/helpdesk for hours).

ITS will be performing network maintenance on Wednesday 7/13/16 from 4:30pm-5:00pm which may result in the loss of the wired or wireless network in the Physical Plant.

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.

This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on Completed: Planned Outage: Network Maintenance in Burton Morgan, Tues. 7/12/16 5-7am

Update 7/12/16 7:00am:

The network updates are complete. Please report any network issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu. The Help Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/helpdesk for hours).

ITS will be performing network maintenance on Tuesday 7/12/16 from 5:00-7:00am which may result in the loss of the wired or wireless network in Burton Morgan.

Original Post:

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.

This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on Completed: Planned Outage: Network Maintenance in Doane & Olin, Fri. 7/8/16 5-7am

Update 7/8/16 7:45am

The network updates are complete. Please report any network issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu. The Help Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/helpdesk for hours).

Original Post:

ITS will be performing network maintenance on Friday7/8/16 from 5:00-7:00am which will result in the loss of the wired or wireless network in the following locations.

Doane

Olin

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.

This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on Beware of Scam Email with subject: Re: ITS help desk

The email that appears to be from “Can Liu From: Can Liu <can.liu@ki.se>
Date: Wed, Jul 6, 2016 at 11:37 AM
Subject: RE: ITS help desk
To: Can Liu

Dear Employees\Staff,

Take note of this important update that our new web-mail has been improved
this Summer with a new messaging system from Owa\outlook which also include
faster usage on email, shared calendar,web-documents and the new 2016
anti-spam version.

Kindly use the link below to complete your 2016 Outlook Web mail User
authentication form.

CLICK on Outlook Web Access to update
immediately and we will respond as soon as we revived your details

ITS help desk
ADMIN TEAM
© Copyright 2016 Microsoft
All right Reserved.

Please do not click on the link in the message!
The message is not from Denison. It is another fraudulent attempt (aka phishing attack) to gather your username and password.  If you are using Denison Apps Mail:
Open the message and click the down arrow beside the Reply button and select “Report phishing” in the menu that appears. (Note: if “Report phishing” does not appear as an option and “Report not phishing” appears instead then the message is already flagged as phishing.)  This reports the phishing attack to Google and improves the identification and blocking of future phishing attacks. After you report it, please delete the message.

NOTE: this option is only available in the web (Gmail) interface for Denison Apps. It is not available if you are using Thunderbird, Apple Mail, or another client to access your Denison Apps email.

Please DO NOT RESPOND to or click links in this or any emails that request computer account or other personal information. They are an attempt to steal, at minimum, your email or other computer account, at maximum, your identity.
If you replied to it in any fashion, please visit the ITS Help Desk Online FAQ about what to do if you suspect your account may be compromised and follow all the steps listed:
http://apps.denison.edu/helpdesk/faq3422

Please contact the ITS Help Desk at helpdesk@denison.edu or 740-587-6395 if you have any questions or concerns.