by ·Comments Off on Completed: Planned Outage: Network Maintenance in Athletics, Barney, Slayter, Monomoy, Talbot, Rose House, Knapp, Olin, Fellows, and Shorney Thurs. 6/16/16 5-7am

Update 6/16/16 7:00am:

The network updates are complete. Please report any network issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu. The Help Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/helpdesk for hours).

Original Post:

ITS will be performing network maintenance on Thursday 6/16/16 from 5:00-7:00am which may result in the loss of the wired or wireless network in the following locations.

Athletics, Barney, Slayter, Monomoy, Talbot, Rose House, Knapp, Olin, Fellows, Shorney

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.

This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on RESOLVED: Unplanned Outage: Self Service is Currently Unavailable 6/10 AM – SERVICE RESTORED

Update:

Both Self Service and Internet-native Banner were affected. Service has now been restored. Please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu if you continue to have problems.

Original Post:

ITS has received and confirmed reports that Self Service is currently not available. We are investigating and working to restore service as quickly as possible.

by ·Comments Off on Update: Completed: Banner Job Submissions (Jobsub) updates, Monday, 6/6 – 6 AM – 8 AM

Final Update: The Banner JobSub updates have been completed.  If you experience any problems running Banner JobSub processing, please contact the Help Desk – 740-587-6395 or by email: helpdesk@denison.edu

Update:  The JobSub updates are taking longer than expected.  We will send more information when the updates have been completed.

Original Post:

The Banner Jobsub process will be updated Monday morning, 6/6, from 6 AM until 8 AM.  Banner will be available during this upgrade, however, any batch jobs posted to Banner Jobsub will not be processed.

If the maintenance work is completed earlier than anticipated, this post will be updated when Banner Jobsub is available.

by ·Comments Off on Resolved: Unplanned Network Outage – Network Service Interruption for Shorney Hall & Smith Hall

Update 6/6/16 12:20 PM:

Network and Cable TV to all locations should be up and running. Please report any network issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu. The Help Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/helpdesk for hours).

Update 6/2/16 6:50pm:

Technicians have assessed the damage and have restored Network services to Smith & Shorney Hall . Cable TV may be down in Shorney, Smith, & the Sunsets apartments overnight. We will post another update as soon as we have more information.

Update 6/2/16 10:30am:

There was pipe cut with fiber optic cabling in it this morning around 10:00am. Technicians have been out to assess the damage and are currently working to restore Network services later today. Cable TV will be down in Shorney, Smith, & the Sunsets apartments overnight. We will post another update as soon as we have more information.

Original Post:

Network services are currently unavailable at Shorney Hall & Smith Hall. Denison ITS is aware of the issue and looking into a resolution. We will update this post accordingly once we have an update.

by ·Comments Off on Completed: Planned Network Outage Thursday, 6/2 5-7am

Update 6/2/16 6:30am:

The network updates are complete. Please report any network issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu. The Help Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/helpdesk for hours).

Original Post

ITS will be performing upgrades to the network infrastructure on Thursday, June 2nd between 5 and 7am. While the upgrades are happening there will be brief interruptions to on-campus services and to Internet traffic from on-campus.

Accordingly, ITS recommends that you DO NOT edit files over the network or submit information online during the maintenance time periods as your work may be lost when the network outages occur.

This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on Completed: Planned Network Outage Thursday, 5/26 5-7am

Update 5/26/16 7:10am:

The network updates are complete. Please report any network issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu. The Help Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/helpdesk for hours).

Original Post

ITS will be performing upgrades to the network infrastructure on Thursday, May 26th between 5 and 7am. While the upgrades are happening there may be brief interruptions to on-campus services and to Internet traffic from on-campus especially in Burton Morgan and Campus Safety.

Accordingly, ITS recommends that you DO NOT edit files over the network or submit information online during the maintenance time periods as your work may be lost when the network outages occur.

This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on Limited ITS Support on Wed. 5/18 & Thurs. 5/19

Information Technology Services full-time staff will be participating in the department’s annual retreat on Wednesday afternoon, May 18 from 11:30 am-5:00 pm and all day Thursday, May 19.

As always, should any technology issues arise, please don’t hesitate to contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

The ITS Help Desk will be operating with student staff only. There may be delays in response if an issue requires full-time staff attention. If the issue is urgent, please make sure to make note of that so our students can enlist assistance appropriately.

by ·Comments Off on Resolved: Unplanned Network Outage – Network Service Interruption for Shorney Hall & Smith Hall

Update 5/17/16 3:15pm:

Network Services and Cable TV have been repaired for all locations. If you experience Network or Cable TV issues after this time please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

Update 5/17/16 1:15pm:

Network services have been restored to Shorney Hall. They are now working to repair the Cable TV connections.

Update 5/17/16 11:24am:

Technicians have been working to repair the cut fiber optic cabling since this morning. Network services returned to Smith Hall around 9:45am. Network Services at Shorney are still down but should be back up by the end of business day. Cable TV should be restored as well.

Update 5/16/16 3:20pm:

There was pipe cut with fiber optic cabling in it this morning around 11:00am. Technicians have been out to assess the damage and will not be able to repair the fiber until tomorrow morning. Network will be completely down in Shorney & Smith overnight. Cable TV will be down in Shorney, Smith, & the Sunsets apartments overnight. We will post another update tomorrow morning as soon as one is available.

Original Post:

Network services are currently unavailable at Shorney Hall & Smith Hall. Denison ITS is aware of the issue and looking into a resolution. We will update this post accordingly once we have an update. We hope to have the connectivity restored by the end of day.

by ·Comments Off on Update: Work Completed – Banner upgrades and maintenance work – Saturday, 5/21 – 6AM – 6PM

Update:

The Banner maintenance work and upgrades are now complete.

If you experience any Banner issues, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

Original Post:

ITS will now be performing Banner (INB) and Self-Service Banner (SSB) maintenance today, Saturday, 6:00 AM to 6:00 PM. Banner and all related systems will be unavailable during this maintenance window.

If the maintenance work is completed earlier than anticipated, this post will be updated when the Banner services are available.