The hosting company for the Denison e-Procurement (SciQuest) system has reported issues that may cause intermittent service disruptions for SciQuest. The hosting company is working to resolve these issues as quickly as possible.
RESOLVED – Unplanned Outage: Internet-native Banner and Self Service are Currently Unavailable – 7/11/17 12:45PM
Update – 7/11/17 1:00PM
Internet-native Banner and Self Service are now available again. Should you experience any problems, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.
Original Post – 7/11/17 12:45pm
ITS is working to restore service as quickly as possible. Updates will be posted here as they are available.
Cancelled: Planned Outage: East quad and Athletics, Thursday 7/13/2017 5-7:30AM
This upgrade has been cancelled for today and will be rescheduled the week of July 24th.
ITS will be performing network maintenance on Thursday 7/13/2017 from 5:00-7:30AM which may result in interruptions of the wired or wireless network on East quad and in Athletics. Buildings to be affected include: Beth Eden, Huffman, Sawyer, Athletics, Beaver, East, Crawford, Shaw, Shepardson, Gilpatrick, Whisler, Shannon House, Bancroft, Prospect, Observatory, and Lamson Lodge.
Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.
This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.
Completed: Planned Upgrade: Campus Resources section in MyDenison – Thursday, 7/13 – 5:30 AM – 6:30 AM
[Update 7/13/17: 6:30 AM]
All maintenance successfully completed. As part of this update there is a new toolbar for editing pages within Campus Resource. If you experience any MyDenison issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.
[Original Message]
ITS will be performing an upgrade to the Campus Resources section of MyDenison, Thursday morning July 13th 2017 from 5:30 AM – 6:30 AM. The Campus Resources section of MyDenison will be unavailable during this upgrade process.
An update will be posted once the upgrade work has been completed and the Campus Resources section is back on-line.
If you experience issues with the Campus Resources section after the upgrade, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.
Resolved – Unplanned Power Outage – Network Service Interruption Across Campus 7/7/17 2pm
Update 7/7/2017 4:00 pm
The network outage has been resolved. All the wired and wireless network across campus should be back to normal. Please report any issues to the ITS Helpdesk at 740-587-6395 or email us at helpdesk@denison.edu.
Original Post:
There appears to have been an unplanned power outage that has impacted much of the wired and wireless network across campus. We will be looking into all outages and will give an update when possible.
Resolved: Unplanned iPrint outage
Printing was down this afternoon from about 2:00pm until about 3:30pm. The problem has been resolved.
Resolved: Unplanned Power Outage – Network Service Interruption Across Campus
Update 7-1-17 7:00pm:
Network has returned to Cinema House and Morrow.
Update 7-1-17 8:54am:
Power has returned to the majority of the network across campus. There are still network devices down in Cinema House and Morrow. We will resolve this as soon as possible.
Original Post
According to the AEP power outages map, there is a power outage in the area. Due to this power outage there are wired and wireless network outages in several areas across campus. AEP is estimating a restoration time of 7:30am.
Completed: Planned Outage: Network Maintenance 6/29/17 5-7 am
Update: 6/29/17 6:30 am
ITS has completed network maintenance. Please report any issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu (see www.denison.edu/its/helpdesk for hours).
Original Post:
ITS will be performing network maintenance on Thursday 6/29/17 from 5:00 – 7:00 am which may result in the loss of the wired or wireless network in the following locations:
Knapp Hall
Gilpatrick House
Hayes Hall
Wright Hall
Mitchell Center
Lamson Lodge
Shannon House
Bancroft House
Dustin Cabin
Talbot Hall
Burton Morgan
Doane Dance Building
Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.
This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.
Completed: Planned Outage: Listserv Server Maintenance Thurs. 6/29 5-7am
Update 6/29/2017 7:05am
Updates have been installed. All should be running normally. If you experience problems, please call the ITS Helpdesk at x6395.
Original post:
ITS will be performing maintenance on the Listserv service on Thursday, 6/29/2017 between 5:00-7:00am. Email sent via the listserv system may be delayed and access to the list consoles may be interrupted.
This post will be updated when the work is complete. If you experience any list service issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.
Completed: Planned interruptions for network drive access and printing on Thu, 6/29/17 between 4:00am and 7:30am
File and print server updates are complete. Please report any issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu (see www.denison.edu/its/helpdesk for hours).
Original post:
ITS is planning to install latest updates on servers hosting shared network drives (PERSONAL, SHARED, MEDIA, SCRATCH, etc) on Thursday, 6/22/17 between 4:00am and 7:30am. As these updates are being applied, there will be short outages for the above network drives and printing while servers are updated and rebooted to complete installation. Please do not update files stored on the network file servers during these time periods.