Between 1:05pm – 1:10pm today we experienced an outage on wired and wireless networks due to a problem encountered during a troubleshooting attempt for an intermittent network issue. This outage has effected all services provided over the network (Gmail, DialPad, NoteBowl, Novell, etc.) The problematic configuration change has been reversed, and all operations should be back to normal. Please report any network issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.
Monthly Cybersecurity Awareness Newsletter – October
October edition:
Helping Others Secure Themselves
(https://securingthehuman.sans.org/newsletters/ouch/issues/OUCH-201710_en.pdf)
OUCH! is the world’s leading, free security awareness newsletter designed for the common computer user. Published every month and in multiple languages, each edition is carefully researched and developed by the SANS Securing The Human team, SANS instructor subject matter experts and team members of the community. Each issue focuses on and explains a specific topic and actionable steps people can take to protect themselves, their family and their organization.
Resolved: Brief interruption for employee printing Wed, 10/4/17 3:00pm-3:10pm
At around 3:00pm, the ITS Help Desk received reports that employee printing was not working for several users on campus. ITS identified the issue and restored employee printing service at 3:10pm. Please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu if you still experience any printing issues.
Dialpad – Final Port 10/4/17 11am
We have received confirmation that the final group of phone numbers was moved from Windstream to Dialpad at 11am on 10/4/17. This port included the Denison Main Line number 740-587-0810. To reach the Denison University operator you can dial 740-587-0810 or x0810 from Dialpad or type Denison University in the search bar on the computer application.
If you have any questions or concerns, please call our ITS Helpdesk at 740-587-6395 or email us at helpdesk@denison.edu
Resolved: Denison University Main Line phone number Unreachable
Update: 11:24 am EST
The issue is now resolved. The number was unavilable due to the activation of the number taking a longer time than expected on the new provider’s system during the porting process. The Denison University Main Line phone number 740-587-0810 is now reachable and functioning as intended. Please contact the ITS Helpdesk if there are any questions.
Thank you.
11:00 am EST
It was reported that the Denison University Main Line phone number 740-587-0810 is unreachable at the moment. We are looking into the issue and will update this post as soon as we have an update. Please contact 740-587-6395 or emai helpdesk@denison.edu if there are any questions or concerns.
Thank you.
Thinking of Updating to the Newly Released macOS High Sierra on your Mac? PLEASE READ!
On September 25, 2017, Apple released the latest version of the Mac operating system called macOS High Sierra. ITS is just beginning to evaluate this new operating system for compatibility with Denison standard software and technology services.
At this point, we do not have results to share. ITS recommends holding off on upgrading to macOS High Sierra until testing has been completed. Updates will be posted here as soon as additional information is available.
If you have any questions, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.
Completed – Planned Outage: Maintenance to Denison Wireless Network and Remote Access Thu 9/28/2017
Update: 9/28/17 7 am
The maintenance is completed. All network operations should be normal. Please call the ITS Helpdesk at 740-587-6395 or email us at helpdesk@denison.edu or you experience any issues.
ITS will be performing network maintenance on Thursday 9/28/17 from 5:00-7:00 am, which may result in the loss of the wireless network across campus and the ability to connect to the Denison University network to access any Novell drives remotely via Pulse Secure VPN during this time.
Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.
This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.
UPDATE as of 4:38am 9/27/2017 – NoteBowl is working normally
UPDATE 4:38am 9/27/2017: NoteBowl load times are back to normal. As always, please report any issues you encounter to helpdesk@denison.edu.
UPDATE 3:01pm: NoteBowl is loading, but it is still slow. Once you navigate to your course or group, you are able to move within the course to upload documents and create or submit assignments. We are working with NoteBowl to resolve the slow loading. Updates will be posted here as soon as it is resolved.
9/26/2017 10:24am – NoteBowl is currently loading slowly. We are working to resolve the issue. Updates will be posted here as soon as service is restored.
Internet-Native Banner Users – Do NOT Upgrade to Java 9!
A new major version of Java – Java 9 – is being released. You may soon see prompts to upgrade Java.
If you use Internet-Native Banner, please DO NOT UPGRADE Java. Banner will not work with Java 9.
If you receive an upgrade prompt, choose the “Run” or “Later” option and – if available – check the checkbox that says “Do not prompt me again for this version”.
If you inadvertently update to Java 9, you will need to roll back to Java 8 if you need to use Internet-Native Banner. Please contact the ITS Help Desk to request assistance doing so.
If you have any questions or problems, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.
Resolved: Brief interruption for employee printing Wed, 09/20/17 4:15pm-4:30pm
At around 4:30pm, the ITS Help Desk received reports that employee printing was not working for several users on campus. ITS identified the issue and restarted the affected service at 4:32pm to restore printing for employees. Please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu if you still experience any printing issues.