by ·Comments Off on Beware of Scam Emails Asking You to Confirm Your Denison Email Account

The email titled “Alerts” pretending to be from “Denison Service Desk” is a scam as is the one titled “Web News” pretending to be from “ITS News & Service”.

If you are using Denison Apps Mail:

Open the message and click the down arrow beside the Reply button and select “Report phishing” in the menu that appears. (Note: if “Report phishing” does not appear as an option and “Report not phishing” appears instead then the message is already flagged as phishing.)

This reports the phishing attack to Google and improves the identification and blocking of future phishing attacks. After you report it, please delete the message.

NOTE: this option is only available in the web (Gmail) interface for Denison Apps. It is not available if you are using Thunderbird, Apple Mail, or another client to access your Denison Apps email.

Please DO NOT RESPOND to or click links in this or any emails that request computer account or other personal information. They are an attempt to steal, at minimum, your email or other computer account, at maximum, your identity.

If you replied to it in any fashion, please visit the ITS Help Desk Online FAQ about what to do if you suspect your account may be compromised and follow all the steps listed:

http://apps.denison.edu/helpdesk/faq3422

Please contact the ITS Help Desk at helpdesk@denison.edu or 740-587-6395 if you have any questions or concerns.

by ·Comments Off on Planned Outage: Banner Maintenance and Upgrades – Saturday, 7/29 – 5 AM – Noon

Update: (11:54 AM)

The Banner maintenance and upgrades have been completed.

If you encounter any issues with Banner or Self-Service Banner (SSB) after these upgrades, please contact the Help Desk @ x6395 or helpdesk@denison.edu.  The Help Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/helpdesk for hours).

ITS will be performing Banner (INB) and Self-Service Banner (SSB) maintenance and upgrades, this Saturday, 7/29 – 5:00 AM to Noon.

Banner, Self Service and all related systems such as Xtender, Jaggaer (formerly SciQuest) e-procurement, Cognos, and portions of MyDenison that rely on Banner data will be unavailable during this maintenance window.

When the maintenance work is completed, this post will be updated with additional information.

by ·Comments Off on Completed: Planned Outage: East quad and Athletics, Saturday 7/29/2017 7-Noon

Update 7/29/17 9:00am:

The network updates are complete. Please report any network issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu. The Help Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/helpdesk for hours).

Original post:

ITS will be performing network maintenance on Saturday 7/29/2017 from 7:00-12:00PM which may result in interruptions of the wired or wireless network on East quad and in Athletics. Buildings to be affected include: Beth Eden, Huffman, Sawyer, Athletics, Beaver, East, Crawford, Shaw, Shepardson, Gilpatrick, Whisler, Shannon House, Bancroft, Prospect, Observatory, and Lamson Lodge.

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.

This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on Competed: Planned Outage: Burton Morgan, Thursday 7/27/2017 5-7:30AM

Update 7/27/17 7:00am:

It was discovered after the maintenance was complete that the outage affected the South campus area as well: Mulberry, Burke, Ace Morgan, Burton Music, Doane Dance, Monomoy, Monomoy Annex, and the other dorms and residences around the fine arts quad.

Update 7/27/17 6:30am:

The network updates are complete. Please report any network issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu. The Help Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/helpdesk for hours).

Original post:

ITS will be performing network maintenance on Thursday 7/27/2017 from 5:00-7:30AM which may result in interruptions of the wired or wireless network in Burton Morgan. Buildings to be affected include: Burton Morgan, Security and Safety. Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.

This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on Completed: Planned BigRedID Login Maintenance, Tues. 7/25/17 5:30-6:30am

Update 7/25/17 6:32 AM:

All maintenance successfully completed.

Original Post:

Between 5:30 and 6:30 AM, ITS will perform routine maintenance to the Denison BigRedID Login infrastructure. During this maintenance period users may not be able to login to BigRedID based services such as Denison Apps, MyDenison, NoteBowl and other services.

This post will be updated when work is completed. If you experience login issues with BigRedID based services after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on Completed: Planned Outage: Network Maintenance on Campus Buildings, Tues. 7/25/17 5-7am

Update 7/25/17 7:30am:

The network updates are complete. Please report any network issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu. The Help Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/helpdesk for hours).

Original post:

ITS will be performing network maintenance on Tuesday 7/25/17 from 5:00-7:00am which will result in short network outages across campus.

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.

This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on RESOLVED – Unplanned Interruption: Network Error Message on Some New Canon Multi-Function Devices

Update 7/24/17:

Between departmental reports and ITS checks on several Canon devices not responding to remote checks, those affected were restarted and confirmed to be working on Friday 7/21/17. ITS has not received any further reports of network connectivity errors on the Canon MFD devices.

Original Post 7/21/17:

ITS has received a handful of reports of network connectivity errors on new Canon multi-function (MFD) devices that may be associated with a brief power outage in Granville yesterday evening. Should you see an error either at the Canon device itself or when printing to it, please…

  1. Turn the device off using the power switch on the right side.
  2. Unplug the device.
  3. Wait briefly (15-30 seconds).
  4. Plug the device back in.
  5. Turn it back on.

This appears to resolve the issue.

Please contact the ITS Help Desk at 740-587-6395 or helpdesk.denison.edu if the problem persists.

by ·Comments Off on Resolved – Unplanned Outage: Wired & Wireless Issues 7/18/17 12.45 pm

Update:

7/18/17 2 pm

We believe that things have stabilized and we expect both wired and wireless network to return back to normal.  Please report any network issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu. The Help Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/helpdesk for hours).

Original Post:

7/18/17 12.45 pm

We are currently experiencing network issues causing problems on both the wired and wireless network on campus. We are looking into this issue and will have an update as soon as possible.

by ·Comments Off on New Multi-Function (Copy/Scan/Print) Device Installation Underway in Departments!

Installation of new Canon Copy/Scan/Print devices began the week of 7/17/17 to replace our old Lanier MFD/copiers. The installation is being performed by Gordon Flesch Company, Inc. which will provide ongoing service and supplies.

Your department should have received a notification of the scheduled installation date from Dena Speranza on July 14, 2017.

After the Canon device is installed in your department, you will need to install it from printers.denison.edu (on a Windows computer, please use Internet Explorer; on a Mac, please use Safari). You can find the new device name on signage beside the device.

If you have a personal Mac computer, before you can install the printer from printers.denison.edu you will need to install the Canon print drivers from MyDenison (go to My Apps and select Software Downloads for Faculty/Staff then Canon Multi-function Device Drivers). ITS has distributed these drivers to Denison-owned Mac computers.

For cost-savings and sustainability reasons, the Canon multi-function devices are set to print in Black & White and double-sided by default. ITS strongly encourages you to use the default settings whenever possible. Should you need to adjust these settings for a given print job or jobs, please see the instructions for adjusting print settings on Mac or Windows.

If you have any questions, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on Completed: Planned Outage: Network Maintenance on Campus Buildings, Tues. 7/18/17 5-7am

Update 7/18/17 5:45am:

The network updates are complete. Please report any network issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu. The Help Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/helpdesk for hours).

Original Post

ITS will be performing network maintenance on Tuesday 7/18/17 from 5:00-7:00am which will result in the loss of the wired or wireless network in the following locations.

Athletics
Hayes & Wright
Barney
Talbot
Fellows
Kappa Sigma

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.

This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.