by ·Comments Off on Resolved: Unplanned Outage on G Suite logins using the web interface

Update 11:50pm:

The G Suite via the web interface is now operating as normal. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

Original Post:

We were notified that users trying to connect to the G Suite via the web interface are unable and gives the error “SAML 2.0 based Single Sign-On Error when processing the authentication request! Please try login again.” Access to email via phone apps, and email clients (e.g. Apple Mail ) seem to be fine. The problem has been reported to support. Please contact the ITS Helpdesk at 740-587-6395 or by email at helpdesk@denison.edu if you have any additional questions.

by ·Comments Off on Completed: Planned Update for MyDenison, Tues 8/15/17 6:30 – 7:30am

Update 8/15/17 6:40 AM:

All updates successfully completed.

Original Post:

Between 6:30 and 7:30 AM, ITS will perform an update to MyDenison. During this maintenance period users may not be able to access MyDenison or it may not function as expected. This update includes:

  • fixes browser url copy/paste issue, users can now copy the url for Campus Resources pages
  • add debounce call to optimize the iframe resize function for Campus Resources content
  • general code clean up, mostly whitespace and jshint issues

This post will be updated when work is completed. If you experience issues with MyDenison after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on Resolved: Unplanned Outage on Eduroam Wireless Network

Update 6:00pm:

The eduroam wireless network is now operating as normal. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

Original Post:

We were notified that users trying to connect to the Denison wireless network via eduroam are unable and gives an error along the lines of –  “Can’t sign in because the sign-in requirements for your device and the network are different. Please contact your IT support.” on the Windows, while on the mac computers it does not do anything. We are looking into the issue right now and will update this post as soon as we can. Please contact the ITS Helpdesk at 740-587-6395 or by email at helpdesk@denison.edu if you have any additional questions.

by ·Comments Off on Completed: Planned Login Maintenance, Thurs 8/10/17 6:30-7:30am

Update 8/10/17 7:32 AM:

All maintenance successfully completed.

Original Post:

Between 6:30 and 7:30 AM, ITS will perform routine maintenance to the our Login infrastructure. During this maintenance period users may not be able to login to BigRedID based services such as Denison Apps, MyDenison, NoteBowl and other services.

This post will be updated when work is completed. If you experience login issues with BigRedID based services after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on Monthly Cybersecurity Awareness Newsletter – August

August edition:

Backup and Recovery

(https://securingthehuman.sans.org/newsletters/ouch/issues/OUCH-201708_en.pdf)

OUCH! is the world’s leading, free security awareness newsletter designed for the common computer user. Published every month and in multiple languages, each edition is carefully researched and developed by the SANS Securing The Human team, SANS instructor subject matter experts and team members of the community. Each issue focuses on and explains a specific topic and actionable steps people can take to protect themselves, their family and their organization.

by ·Comments Off on Completed: Planned Network Outages Saturday, 8/12/2017 6am-noon

Update 8/12/17 12:15pm:

The network updates are complete. Please report any network issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu. The Help Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/helpdesk for hours).

Update 8/9/17 7:30am:

The network updates on Wednesday, 8/9/2017 are complete. Please report any network issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu. The Help Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/helpdesk for hours).

Original post:

ITS will be performing upgrades to the network infrastructure on Wednesday, August 9th between 5 and 7:30am and Saturday, August 12th between 7am and noon. While the upgrades are happening there will be brief interruptions to on-campus services and to Internet traffic from on-campus.

Accordingly, ITS recommends that you DO NOT edit files over the network or submit information online during the maintenance time periods as your work may be lost when the network outages occur.

This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on Completed: Planned interruptions for network drive access and printing on Tues. 8/8/17 and Thur. 8/10/17 between 4:00am and 7:30am

File and print server updates are complete. Please report any issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu (see www.denison.edu/its/helpdesk for hours).

Original post:

ITS is planning to install latest updates on servers hosting shared network drives (PERSONAL, SHARED, MEDIA, SCRATCH, etc) on Tuesday 8/8/17 and Thursday 8/10/17 between 4:00am and 7:30am. As these updates are being applied, there will be outages for the above network drives and printing while servers are updated and rebooted to complete installation. Please do not update files stored on the network file servers during these time periods.

by ·Comments Off on Resolved – Service Disruption for Dialpad

Update 8/2/17 2:10 pm

Issues with calling on Dialpad have been resolved. All calling services should now be functioning correctly. Please let us know if you have any questions or concerns by contacting the ITS Helpdesk at 740-587-6395 or helpdesk@denison.edu

Update 8/2/17 1:40pm:

Dialpad has acknowledged the outage and is currently investigating the issue.

Original Post 1:25pm:

Dialpad calling is currently unavailable.  We are contacting Dialpad and hope to have this resolved as soon as possible. Please let us know if you have any questions or concerns by contacting the ITS Help Desk at helpdesk@denison.edu.