by ·Comments Off on Resolved: Outage – Messaging via Dialpad to non-Dialpad numbers is not working

Update 8/31/2017 8:45 am

We were informed the text messaging to and from non-Dialpad numbers have started working as intended since last night around 9:15 pm. We believe all operations have returned to normal. Please let us know if you continue to face any issues. Thank you.

Original:

ITS received reports that text messages are not being delivered to or received from non-Dialpad numbers when using the Denison Dialpad service. ITS is currently working with Dialpad support to further investigate and resolve this issue.

Please contact the ITS Helpdesk at 740-587-6395 or by email at helpdesk@denison.edu if you have any additional questions.

by ·Comments Off on Where are my NoteBowl Courses?

Until August 27th, to see your NoteBowl courses you will need to click on “COURSES >>” in the left navigation bar of NoteBowl. A window will appear to the right showing all your NoteBowl courses grouped by semester. On Sunday August 27th, all Fall 2017 courses will be considered “active” courses by NoteBowl and will appear in the left panel under the “COURSES >>” heading – you will only need to click the “COURSES >>” link to access courses that are not Fall 2017 courses.

FOR STUDENTS: courses will only appear in your NoteBowl course listing if your professor has chosen to use NoteBowl and made the course available. If you do not see a course listed there, please check in with your professor to see if the course should be available to you.

If you have any questions, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on Resolved: Dialpad – Cannot Transfer Calls using the Deskphone

Update 8/29 10:00 am

This issue has been resolved and transfering calls from the deskphones should work as intended. Please let us know if you are still facing any issues by calling the ITS Helpdesk at 740-587-6395 or by email at helpdesk@denison.edu

Original post

We were made aware that any call being transfered using the deskphone is being dropped. Dialpad is aware of the issue and is actively working on resolving. At the moment, Dialpad has let us know that they will push an update to resolve this issue on Monday. That being said, the work around for this is using the computer application to transfer calls. You can continue to use the deskphone for all other purposes, but would need to use the computer to transfer.

Please follow the link below for instructions on how to transfer calls using the computer application:

https://help.dialpad.com/hc/en-us/articles/210395423-Transfer-a-Call

Please contact the ITS Helpdesk at 740-587-6395 or by email at helpdesk@denison.edu if you have any additional questions.

by ·Comments Off on Resolved – Unplanned Network Outage 8/22/17

8/22/2017 1:40 pm

We experienced a network outage throughout campus due to the power outage at around 1.30 pm today. The network equipment is currently coming back online and all operations should be normal. Please report any network issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu. The Help Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/helpdesk for hours).

by ·Comments Off on Microsoft Office 2016 Available to Students, Faculty & Staff through Office 365!

Office 2016 for Windows and for Mac is available at no charge to current students, faculty, and staff through Denison’s Microsoft Office 365 instance and may be installed on up to 5 Windows or Mac computers. For information on how to download it, please log in to MyDenison and go to My Apps -> Software Downloads…  -> Microsoft Office.

Hoonuit (formerly Atomic Learning) provides courses on the individual Office 2016 applications (Word 2016, Excel 2016, PowerPoint 2016). To locate these, log in to MyDenison and go to My Apps -> Hoonuit and click the “Search” tab.

If you have any questions, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

 

 

by ·Comments Off on RESOLVED – Unplanned Outage: Self Service Banner and Cognos Currently Unavailable – 8/16/17 4:30PM

Update 8/16/17 5:30PM:

The issue has been resolved and Self Service Banner and Cognos are now available.

Original Post 8/16/17 4:30PM:

ITS has received and confirmed reports that Self Service Banner and Cognos are currently unavailable. ITS is working to identify and correct the problem as soon as possible.

by ·Comments Off on Resolved: Unplanned Outage on G Suite logins using the web interface

Update 11:50pm:

The G Suite via the web interface is now operating as normal. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

Original Post:

We were notified that users trying to connect to the G Suite via the web interface are unable and gives the error “SAML 2.0 based Single Sign-On Error when processing the authentication request! Please try login again.” Access to email via phone apps, and email clients (e.g. Apple Mail ) seem to be fine. The problem has been reported to support. Please contact the ITS Helpdesk at 740-587-6395 or by email at helpdesk@denison.edu if you have any additional questions.

by ·Comments Off on Completed: Planned Update for MyDenison, Tues 8/15/17 6:30 – 7:30am

Update 8/15/17 6:40 AM:

All updates successfully completed.

Original Post:

Between 6:30 and 7:30 AM, ITS will perform an update to MyDenison. During this maintenance period users may not be able to access MyDenison or it may not function as expected. This update includes:

  • fixes browser url copy/paste issue, users can now copy the url for Campus Resources pages
  • add debounce call to optimize the iframe resize function for Campus Resources content
  • general code clean up, mostly whitespace and jshint issues

This post will be updated when work is completed. If you experience issues with MyDenison after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on Resolved: Unplanned Outage on Eduroam Wireless Network

Update 6:00pm:

The eduroam wireless network is now operating as normal. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

Original Post:

We were notified that users trying to connect to the Denison wireless network via eduroam are unable and gives an error along the lines of –  “Can’t sign in because the sign-in requirements for your device and the network are different. Please contact your IT support.” on the Windows, while on the mac computers it does not do anything. We are looking into the issue right now and will update this post as soon as we can. Please contact the ITS Helpdesk at 740-587-6395 or by email at helpdesk@denison.edu if you have any additional questions.