The Help Desk has received reports that faculty and staff are unavailable in the myDenison directory. ITS is currently working to correct the problem. Netnotes will be updated once this problem has been corrected.
Please contact the ITS Help Desk at helpdesk@denison.edu or (740) 587-6395 if you have any questions or concerns.
Faculty, staff, and students are advised that this month’s batch of Windows software updates and security patches will be deployed beginning the evening of Friday, February 23, 2018. All university-owned computers running Windows 7 and newer will be receiving updates.
These updates will download automatically without interrupting your work; however, a computer restart will be required to complete installation. As a result, Windows computers will experience a longer-than-normal startup time on the next reboot subsequent to receiving these updates. (Note: campus labs and e-classrooms are configured to automatically reboot every night at 4am, so as to minimize this disruption.)
ITS updates Windows computers monthly, typically at the conclusion of the third week of the month. These scheduled updates include software patches designed to plug recently-discovered security holes and keep your computer safe from intrusion; they do not include feature updates or other changes to usability.
Please contact the ITS Help Desk at helpdesk@denison.edu or (740) 587-6395 if you have any questions or concerns.
Between 6:00 and 6:30 AM on Thur 2/22/18, ITS will perform routine maintenance to the Login infrastructure. During this maintenance period there will be a brief 1-2 minute window when users will not be able to login to BigRedID based services such as Denison Apps, MyDenison, NoteBowl and other services.
If you experience login issues with BigRedID based services after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.
The email titled “Infringement” pretending to be from “Denison Team” is a scam.
If you are using Denison Apps Mail:
Open the message and click the down arrow beside the Reply button and select “Report phishing” in the menu that appears. (Note: if “Report phishing” does not appear as an option and “Report not phishing” appears instead then the message is already flagged as phishing.)
This reports the phishing attack to Google and improves the identification and blocking of future phishing attacks. After you report it, please delete the message.
NOTE: this option is only available in the web (Gmail) interface for Denison Apps. It is not available if you are using Thunderbird, Apple Mail, or another client to access your Denison Apps email.
Please DO NOT RESPOND to or click links in this or any emails that request computer account or other personal information. They are an attempt to steal, at minimum, your email or other computer account, at maximum, your identity.
If you replied to it in any fashion, please visit the ITS Help Desk Online FAQ about what to do if you suspect your account may be compromised and follow all the steps listed:
http://apps.denison.edu/helpdesk/faq3422
Please contact the ITS Help Desk at helpdesk@denison.edu or 740-587-6395 if you have any questions or concerns.
Update: (12:22 PM)
The Banner maintenance and upgrades have been completed.
If you encounter any issues with Banner or Self-Service Banner (SSB) after these upgrades, please contact the Help Desk @ x6395 or helpdesk@denison.edu. The Help Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/helpdesk for hours).
ITS will be performing Banner (INB) and Self-Service Banner (SSB) maintenance, this Saturday, 2/17 from 7:00 AM – 1:00 PM. Banner Advancement, Advancement Self-Service(Development Officer Pages) and Banner jobsub will be unavailable during this maintenance window.
When the maintenance work is completed, this post will be updated with additional information.
Update – 3:50 pm
Dialpad service is now believed to be restored. Please let us know if you are still experiencing any issues. Thank you.
Update – 3:45 pm
Dialpad has recognized the issue and is implementing the fix. We will update the status as soon as we have additional information. Thank you.
Original post – 3:08 pm
We have reports that Dialpad is currently unavailable. Any inbound and outbound calls will not go through at this moment. Dialpad is aware of this and are looking into resolving this issue as soon as possible.
If you have any questions please email us at helpdesk@denison.edu. We will update you as soon as we have more information.
Thank you.
Google Drive now allows you to comment directly on more file types including Microsoft Office files, PDFs and images—without having to convert them into Docs, Sheets or Slides. Check out this Google blog post to learn more.
February edition:
(https://www.sans.org/security-awareness-training/ouch-newsletter/2018/securing-your-mobile-devices)
OUCH! is the world’s leading, free security awareness newsletter designed for the common computer user. Published every month and in multiple languages, each edition is carefully researched and developed by the SANS Securing The Human team, SANS instructor subject matter experts and team members of the community. Each issue focuses on and explains a specific topic and actionable steps people can take to protect themselves, their family and their organization.
Open the message and click the down arrow beside the Reply button and select “Report phishing” in the menu that appears. (Note: if “Report phishing” does not appear as an option and “Report not phishing” appears instead then the message is already flagged as phishing.)
This reports the phishing attack to Google and improves the identification and blocking of future phishing attacks. After you report it, please delete the message.
NOTE: this option is only available in the web (Gmail) interface for Denison Apps. It is not available if you are using Thunderbird, Apple Mail, or another client to access your Denison Apps email.
Please DO NOT RESPOND to or click links in this or any emails that request computer account or other personal information. They are an attempt to steal, at minimum, your email or other computer account, at maximum, your identity.
If you replied to it in any fashion, please visit the ITS Help Desk Online FAQ about what to do if you suspect your account may be compromised and follow all the steps listed:
http://apps.denison.edu/helpdesk/faq3422
Please contact the ITS Help Desk at helpdesk@denison.edu or 740-587-6395 if you have any questions or concerns.
Update 2/13/18 6:57am:
The network updates are complete. Please report any network issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu. The Help Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/helpdesk for hours).
Original Post
ITS will be performing network maintenance on Tuesday 2/13/18 from 5:00-7:00am which may result in the loss of the wired or wireless network in the following locations.
|
Sawyer Hall |
|
East Hall |
|
Gilpatrick House |
|
Beaver Hall |
|
Crawford Hall |
|
Beth Eden |
|
Huffman Hall |
|
Shaw Hall |
|
Shepardson Hall |
|
Athletics |
|
Whisler |
|
Fellows Hall |
|
Swasey Chapel |
|
Knapp Hall |
|
Talbot Hall |
|
Library |
|
Olin Hall |
|
Doane Administration |
|
Ebaugh Laboratories |
|
Slayter Hall |
|
Higley Hall |
Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.
This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.