by ·Comments Off on RESOLVED: Emergency Banner/Self Service Maintenance Complete – 4/9/18 12:30PM

Update 4/9/18 12:30PM

The emergency maintenance for Banner/Self Service is complete and all related services are available. Please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu if you experience any problems with Banner, Self Service, etc.

Update 4/9/18 11:40AM

Banner and Self Service are currently available but will be unavailable from 12:15 to approximately 12:45PM today for emergency maintenance related to the earlier outage. During this time Internet-native Banner, Self Service, any MyDenison modules that connect to Self Service (for instance, Time Reporting), the MyDenison Campus Directory, and the eProcurement connection to Banner for PO-related functions will be unavailable. This post will be updated again as soon as the emergency maintenance is complete and all Banner-related services are back in service.

Original Post 4/9/18 10:30AM

Banner is currently down. This affects Internet-native Banner and Self Service as well as any areas of MyDenison that connect to Self Service (for instance, Time Reporting or Time Approval). Administrative Computing is working to restore this service and it should be available by 11 a.m.

by ·Comments Off on Beware of Scam Emails Saying Your Library Account Will be Deactivated!

There are many forms of scam (phishing) emails that try to lure you into clicking a link and providing your Denison account information (BigRedID/username and password) by saying your Denison account will be deleted or deactivated. One specific example is an ongoing campaign over many years that specifically targets Library patrons saying something like:

“Your Library account has expired, therefore you must reactivate it immediately or it will be closed automatically.”

If you receive an email like this, please DO NOT CLICK THE LINK or respond in any way.

To check the legitimacy of any Library-related email, please call the Denison University Library at 740-587-6235. You may also check your Library account by clicking the “Renew Online” button on the Library home page (www.denison.edu/library) and logging in to your account.

If you are using Denison Apps Mail:

Open the message and click the down arrow beside the Reply button and select “Report phishing” in the menu that appears. (Note: if “Report phishing” does not appear as an option and “Report not phishing” appears instead then the message is already flagged as phishing.)

This reports the phishing attack to Google and improves the identification and blocking of future phishing attacks. After you report it, please delete the message.

NOTE: this option is only available in the web (Gmail) interface for Denison Apps. It is not available if you are using Thunderbird, Apple Mail, or another client to access your Denison Apps email.

If you replied to a suspected scam/phishing email in any fashion, please follow all the steps listed in this ITS Help Desk Online FAQ: http://apps.denison.edu/helpdesk/faq3422

Please contact the ITS Help Desk at helpdesk@denison.edu or 740-587-6395 if you have any questions or concerns.

by ·Comments Off on What Is Email Spoofing…Is My Account Compromised?

If someone asks you about a suspicious email they received from your email address that you didn’t send, if you get bounce messages for emails that look like they were sent from your account, or if you get a reply to a message you never sent, you may think someone else has gained access to your account. However, it may be that someone is spoofing your email address, making an email appear to come from your address when it really isn’t. Often, Google Inbox or Gmail will designate a suspicious email like this for you with a fishing hook or a banner across the email, but the detection isn’t perfect. If you or the recipient of a spoofed email gets a message like this, marking it as spam will help Google identify the activity in the future.

Remember, you can protect your account from being compromised by enrolling in Duo.

by ·Comments Off on Completed: Planned Outage: Network Firewall Maintenance Campus Wide, Thurs. 4/5/18 5-7am

Update 4/5/18 7:00am:

The network updates are complete. Please report any network issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu. The Help Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/helpdesk for hours).

Original Post

ITS will be performing network maintenance on Thursday 4/5/18 from 5:00-7:00am which may result in the loss of the wired or wireless network campus wide.

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.

This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on Completed: Highly Critical Security Update for MyDenison Thursday Mar. 29th @ 6am

[Update: 6:00am]

The update has been completed. You can check out the release notes on MyDenison. If you find any issues please contact HelpDesk by email helpdesk@denison.edu or phone number 740-587-6395

 

[Original Post]

There was a highly critical security update release for Drupal on Wednesday Mar. 28th. We were able to update and test this release in our Test environment and approve it for production in an accelerated timeline due to the severity of the vulnerability. These updates will be published Thursday morning at 6:00 am.

There were also a few other Drupal modules with security updates that are included in this release. As well as some minor fixes to our custom modules and theming. The full details of these updates are outlined in our release notes on MyDenison. If you find any issues please contact HelpDesk by email helpdesk@denison.edu or phone number 740-587-6395

by ·Comments Off on Windows updates/security patches will be deployed beginning on March 23, 2018

Faculty, staff, and students are advised that this month’s batch of Windows software updates and security patches will be deployed beginning the evening of Friday, March 23, 2018. All university-owned computers running Windows 7 and newer will be receiving updates.

These updates will download automatically without interrupting your work; however, a computer restart will be required to complete installation. As a result, Windows computers will experience a longer-than-normal startup time on the next reboot subsequent to receiving these updates. (Note: campus labs and e-classrooms are configured to automatically reboot every night at 4am, so as to minimize this disruption.)

ITS updates Windows computers monthly, typically at the conclusion of the third week of the month. These scheduled updates include software patches designed to plug recently-discovered security holes and keep your computer safe from intrusion; they do not include feature updates or other changes to usability.

Please contact the ITS Help Desk at helpdesk@denison.edu or (740) 587-6395 if you have any questions or concerns.

by ·Comments Off on Need Help Organizing and Managing Your Email?

Google Inbox by Gmail may help you stay better organized, with features like automatic bundling, smart reply, snooze, and reminders. Go to https://www.google.com/inbox/ to learn more, or check out this video that compares the features of Gmail vs. Inbox, so you can decide which is right for you. Or, if you want to just dive right in, go to inbox.google.com.

by ·Comments Off on KnowBe4 Cybersecurity Awareness Training

If you are a faculty or staff member who has not completed cybersecurity awareness training, please be aware that email reminders will be sent out from our training partner, KnowBe4.
Those emails contain a link to the training website, or you can visit https://training.knowbe4.com/

by ·Comments Off on Completed: Planned interruptions for network drive access and printing on Tues. 3/20/18 between 4:00am and 7:30am

File and print server updates are complete. Please report any issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu (see www.denison.edu/its/helpdesk for hours).

Original post:
ITS is planning to install latest updates on servers hosting shared network drives (PERSONAL, SHARED, MEDIA, SCRATCH, etc) on Tuesday 3/20/18 between 4:00am and 7:30am. As these updates are being applied, there will be outages for the above network drives and printing while servers are updated and rebooted to complete installation. Please do not update files stored on the network file servers during these time periods.