by ·Comments Off on Network drive mapping on lab/e-classroom Macs
Yesterday afternoon, in response to a critical issue, ITS disabled a problematic configuration profile that is installed on campus lab and e-classroom Macs. This change impacted automatic network drive mapping on macOS-based computers (iMacs, Mac Minis, and MacBooks); in other words, you may have noticed that Shared, Personal, and Media drives no longer automatically  appear on the Mac desktop.
We are working to resolve this issue. In the meantime, you can access your files this way:
  1. Open Finder and select “Go” from the menu bar across the top and then “Connect to Server”.
  2. In the Server address box, enter:   smb://ruby.cc.denison.edu/shared
  3. Click the “Connect” button and log in.
For the Personal drive, the address for students to enter is smb://sapphire.cc.denison.edu/personal; for faculty/staff it is smb://emerald.cc.denison.edu/personal.
For questions or concerns, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on Monthly Cybersecurity Awareness Newsletter – May

May edition:

What is GDPR?

(https://www.sans.org/security-awareness-training/resources/what-gdpr)

OUCH! is the world’s leading, free security awareness newsletter designed for the common computer user. Published every month and in multiple languages, each edition is carefully researched and developed by the SANS Securing The Human team, SANS instructor subject matter experts and team members of the community. Each issue focuses on and explains a specific topic and actionable steps people can take to protect themselves, their family and their organization.

by ·Comments Off on Dialpad Tip – Do you have audio issues on your calls when using Dialpad?

Do you experience occasional audio issues on Dialpad when on a call? Has someone told you that you sound as if you are in a tunnel, or far away, or have you been on a call and had to tell the other person something similar?

Generally, this is indicative of the computer/monitor microphone being selected as your microphone instead of your headset. Similarly, if the audio during your call is coming from your speakers instead of your headsets, the headset that you are using is not selected as your audio device when using the computer application for Dialpad.

To fix this, you would need to go to your “App Settings” by clicking the down pointing arrow in the top right corner of the screen. Then under “Call Audio/Video Settings”  select the headset model that you have for Microphone and Speaker/Headset.

On the right-hand side of the Microphone drop down, there is an audio bar that moves when the mic is detected. You can also click on “Test” to test the device.

If you have any questions, please contact the ITS Helpdesk at helpdesk@denison.edu or call us at 740-587-6395.

Thank you.

 

by ·Comments Off on New Dialpad Feature – “Dialpad Everywhere”

4/26/2018 10:07 AM

Today we’re excited to announce a new feature of the Dialpad computer application called “Dialpad Everywhere”. This mini user interface follows your workflows, from email to spreadsheets to anywhere.

Here’s how it works:

  1. Receive a call like you normally would from your Dialpad desktop app
  2. Minimize your Dialpad desktop app or simply click the X to have Dialpad Everywhere appear above whatever app, program, or window you’re viewing

Dialpad Everywhere follows your workflows, not the other way around, so you can focus on getting work done and not on toggling between windows to get back to your call.

The features of Dialpad Everywhere include:

  • A mini, floating interface that follows your workflows
  • Quick access to call controls like transfer, mute, hold and add a caller
  • A customizable integrations toolbar
  • Natively-embedded integrations with G Suite, and LinkedIn

For more information, you can click on the link: Dialpad Help Center Article

If you have any questions, please contact the ITS Helpdesk at 740-587-6395 or by email at helpdesk@denison.edu. Thank you.

by ·Comments Off on RESOLVED – Unplanned Outage: Notebowl – Tues. 4/17 AM

Update at 11:15 am

NoteBowl service has been restored as of 11:11 am on Tuesday, April 17th. Please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu if you experience any problems with NoteBowl.

Update at 10:30 am

Faculty can contact ets@denison.edu for assistance with alternatives during the outage.

Original post 8:00 am

ITS has received and confirmed reports that attempts to access Notebowl yield an error message. ITS is working with Notebowl to resolve the issue as quickly as possible. This post will be updated when the issue is resolved.

 

 

by ·Comments Off on Beware of Scam Email Titled “Your denison.edu account will be suspended”

The email titled “your denison.edu account will be suspended” pretending to be from “Protection Team” is a scam. 

If you are using Denison Apps Mail:

Open the message and click the down arrow beside the Reply button and select “Report phishing” in the menu that appears. (Note: if “Report phishing” does not appear as an option and “Report not phishing” appears instead then the message is already flagged as phishing.)

This reports the phishing attack to Google and improves the identification and blocking of future phishing attacks. After you report it, please delete the message.

NOTE: this option is only available in the web (Gmail) interface for Denison Apps. It is not available if you are using Thunderbird, Apple Mail, or another client to access your Denison Apps email.

Please DO NOT RESPOND to or click links in this or any emails that request computer account or other personal information. They are an attempt to steal, at minimum, your email or other computer account, at maximum, your identity.

If you replied to it in any fashion, please visit the ITS Help Desk Online FAQ about what to do if you suspect your account may be compromised and follow all the steps listed:
http://apps.denison.edu/helpdesk/faq3422

Please contact the ITS Help Desk at helpdesk@denison.edu or 740-587-6395 if you have any questions or concerns.

by ·Comments Off on Monthly Cybersecurity Awareness Newsletter – April

April edition:

Stop That Phish

(https://www.sans.org/security-awareness-training/resources/stop-phish)

OUCH! is the world’s leading, free security awareness newsletter designed for the common computer user. Published every month and in multiple languages, each edition is carefully researched and developed by the SANS Securing The Human team, SANS instructor subject matter experts and team members of the community. Each issue focuses on and explains a specific topic and actionable steps people can take to protect themselves, their family and their organization.

by ·Comments Off on Completed: Planned Outage: Network Firewall Maintenance Campus Wide, Thurs. 4/12/18 5-7am

Update 4/12/18 7:35am:

The network updates are complete. Please report any network issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu. The Help Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/helpdesk for hours).

Original Post:

ITS will be performing network firewall maintenance on Thursday 4/12/18 from 5:00-7:00am which may result in the loss of the wired or wireless network campus wide.

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.

This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on COMPLETED: Planned Banner/Self Service Outage – Tuesday 4/10 5:30-7:00AM

[Update @7:00am]

All services are back up and running.

[Original Post]

Banner, Self Service, and related services including any MyDenison modules that connect to Self Service (for instance, Time Reporting), the MyDenison Campus Directory, and the eProcurement connection to Banner for PO-related functions will be unavailable from 5:30-7:00AM on Tuesday 4/10/18 due to testing.

This post will be updated when testing is complete and Banner-related services are available.

If you experience any problems after the announcement that testing is complete, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.