by ·Comments Off on Completed: Planned Outage: Network Firewall Maintenance Campus Wide, Thurs. 4/5/18 5-7am

Update 4/5/18 7:00am:

The network updates are complete. Please report any network issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu. The Help Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/helpdesk for hours).

Original Post

ITS will be performing network maintenance on Thursday 4/5/18 from 5:00-7:00am which may result in the loss of the wired or wireless network campus wide.

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.

This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on Completed: Highly Critical Security Update for MyDenison Thursday Mar. 29th @ 6am

[Update: 6:00am]

The update has been completed. You can check out the release notes on MyDenison. If you find any issues please contact HelpDesk by email helpdesk@denison.edu or phone number 740-587-6395

 

[Original Post]

There was a highly critical security update release for Drupal on Wednesday Mar. 28th. We were able to update and test this release in our Test environment and approve it for production in an accelerated timeline due to the severity of the vulnerability. These updates will be published Thursday morning at 6:00 am.

There were also a few other Drupal modules with security updates that are included in this release. As well as some minor fixes to our custom modules and theming. The full details of these updates are outlined in our release notes on MyDenison. If you find any issues please contact HelpDesk by email helpdesk@denison.edu or phone number 740-587-6395

by ·Comments Off on Windows updates/security patches will be deployed beginning on March 23, 2018

Faculty, staff, and students are advised that this month’s batch of Windows software updates and security patches will be deployed beginning the evening of Friday, March 23, 2018. All university-owned computers running Windows 7 and newer will be receiving updates.

These updates will download automatically without interrupting your work; however, a computer restart will be required to complete installation. As a result, Windows computers will experience a longer-than-normal startup time on the next reboot subsequent to receiving these updates. (Note: campus labs and e-classrooms are configured to automatically reboot every night at 4am, so as to minimize this disruption.)

ITS updates Windows computers monthly, typically at the conclusion of the third week of the month. These scheduled updates include software patches designed to plug recently-discovered security holes and keep your computer safe from intrusion; they do not include feature updates or other changes to usability.

Please contact the ITS Help Desk at helpdesk@denison.edu or (740) 587-6395 if you have any questions or concerns.

by ·Comments Off on Need Help Organizing and Managing Your Email?

Google Inbox by Gmail may help you stay better organized, with features like automatic bundling, smart reply, snooze, and reminders. Go to https://www.google.com/inbox/ to learn more, or check out this video that compares the features of Gmail vs. Inbox, so you can decide which is right for you. Or, if you want to just dive right in, go to inbox.google.com.

by ·Comments Off on KnowBe4 Cybersecurity Awareness Training

If you are a faculty or staff member who has not completed cybersecurity awareness training, please be aware that email reminders will be sent out from our training partner, KnowBe4.
Those emails contain a link to the training website, or you can visit https://training.knowbe4.com/

by ·Comments Off on Completed: Planned interruptions for network drive access and printing on Tues. 3/20/18 between 4:00am and 7:30am

File and print server updates are complete. Please report any issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu (see www.denison.edu/its/helpdesk for hours).

Original post:
ITS is planning to install latest updates on servers hosting shared network drives (PERSONAL, SHARED, MEDIA, SCRATCH, etc) on Tuesday 3/20/18 between 4:00am and 7:30am. As these updates are being applied, there will be outages for the above network drives and printing while servers are updated and rebooted to complete installation. Please do not update files stored on the network file servers during these time periods.

by ·Comments Off on Completed: Xtender Maintenance – Tuesday, 3/20 – 6:00 AM – 7:30 AM

Update: (7:20 AM)

The Xtender maintenance has been completed.

If you encounter any issues with Xtender after the upgrade please contact the Help Desk @ x6395 or helpdesk@denison.edu. The Help Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/helpdesk for hours).

ITS will be performing Xtender maintenance Tuesday, 3/20 from 6:00 AM – 7:30 AM. Xtender will be unavailable during this maintenance window.

Banner itself will continue to be available. When the maintenance work is completed, this post will be updated with additional information.

by ·Comments Off on Beware of Scam Email titled “IT Newsletter”

The email titled “IT Newsletter” pretending to be from “Denison Team” is a scam.

If you are using Denison Apps Mail:

Open the message and click the down arrow beside the Reply button and select “Report phishing” in the menu that appears. (Note: if “Report phishing” does not appear as an option and “Report not phishing” appears instead then the message is already flagged as phishing.)

This reports the phishing attack to Google and improves the identification and blocking of future phishing attacks. After you report it, please delete the message.

NOTE: this option is only available in the web (Gmail) interface for Denison Apps. It is not available if you are using Thunderbird, Apple Mail, or another client to access your Denison Apps email.

Please DO NOT RESPOND to or click links in this or any emails that request computer account or other personal information. They are an attempt to steal, at minimum, your email or other computer account, at maximum, your identity.

If you replied to it in any fashion, please visit the ITS Help Desk Online FAQ about what to do if you suspect your account may be compromised and follow all the steps listed:
http://apps.denison.edu/helpdesk/faq3422

Please contact the ITS Help Desk at helpdesk@denison.edu or 740-587-6395 if you have any questions or concerns.

by ·Comments Off on Completed: Planned MyDenison Update on Tuesday March 20th 5:00 – 7:30 am

[Update @8:30am]

The update has been completed. You may need to clear your browser cache in order to get logged in. You can find the latest release notes on MyDenison where you can get the details for this update. If you have any problems please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu for support. Also feel free to submit suggestions from MyDenison.

 

[Update @7:30am]

MyDenison is back online, but is still being updated. Please note during this time you may find missing content. We will have the update completed as soon as possible and make note of it here.

Thanks for your patience!

 

[Original Post]

We’ve got some Big News for MyDenison users! Next week we’re pushing a major update to the MyDenison website. Just a heads up, it will be down during this time, but you should still be able to get to Denison Apps like Inbox, Calendar, etc. as well as Notebowl and Self-Service Banner directly.

This update is mostly technology based and shouldn’t change the way you use or work with MyDenison. But because this is changing the technology stack and underlying framework there maybe some small hiccups after launch. So please help us help you by sending any issues you find to me, Jon Stevens via email stevensj@denison.edu and Dialpad if it’s an emergency, or as always please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu for support. I promise we’ll work through any bugs and issues as quickly as we can.

Here are the features/fixes coming with this update:

  • You can copy/paste any url in MyDenison and it will work! Of course this does assume to person you’re sending the link to can log into MyDenison and has access to the page. MyDenison is still behind our Single Sign-on and Duo for security.
  • Back and Forward browser buttons work throughout the site. No more clicking on the back button and getting lost or ending up back on the landing page.
  • We’re using fonts approved by Denison Universities Communications department. To help align Denison branding on campus.
  • We’ve also made font sizes bigger for better readability.
  • There are a lot of general style tweaks (spacing, coloring, etc.) throughout the app, this is part of an effort to not only consolidate the code we work with but also make the “look and feel” across the app more consistent.
  • Announcements have been overhauled. On the homepage you’ll still see the announcements meant for you, but now you can easily get to “more announcements” and see what everyone else on campus can see.
  • Some sections have been improved to not refresh your whole page when interacting with it, like Student Grades or Faculty Schedule.
  • New release notes! At the bottom of the page there is a link to our release notes, where you can read about the latest changes, similar to what you’re reading now. This is to help us be more transparent with our updates so you as a community can be involved and know what’s changed.
  • User roles are being updated at login, previously they were imported overnight, this should make role changes happen faster.

Hopefully these updates excite you, and again they should just be making the things you already do on MyDenison easier and better. As always please let me know if you have any questions or find anything not working as expected after the release and we’ll get it taken care of as quickly as we can.

Thanks,
Jon Stevens
ITS Web Developer