We experienced an internet outage for approximately 3 minutes from 11:07 am – 11:10 am. All connections appear to have restored. We are working with our internet provider to determine the root cause. Please let us know if you continue to experience any issues by calling the ITS Help Desk at 740-587-6395 or by email at helpdesk@denison.edu.
Monthly Security Awareness Newsletter – August
August edition:
(https://www.sans.org/security-awareness-training/resources/smart-home-devices)
OUCH! is the world’s leading, free security awareness newsletter designed for the common computer user. Published every month and in multiple languages, each edition is carefully researched and developed by the SANS Securing The Human team, SANS instructor subject matter experts and team members of the community. Each issue focuses on and explains a specific topic and actionable steps people can take to protect themselves, their family and their organization.
Completed: Planned Outage: Network Maintenance on Burton Morgan and Curtis West, Tues. 8/14/18 5-7am
Update 8/14/18 7:00am
The network updates are complete. Please report any network issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu. The Help Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/helpdesk for hours).
Original Post
ITS will be performing network maintenance on Tuesday 8/14/18 from 5:00-7:00am which may result in the loss of the wired or wireless network in the following locations.
Burton Morgan – 2nd Floor
Curtis West
Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.
This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.
Are you connected to our secure wireless network “eduroam”? If not, act now!
On Thursday, August 9th, ITS updated our wireless networks to improve network security.
All Denison staff and students should use the eduroam Wi-Fi network for their wireless devices. This network provides secure, encrypted connectivity.
In addition to our secure eduroam wireless network, two new wireless networks will be available: Denison-Guest and Denison-Play.
Denison-Guest is intended for use by guests of the university. To connect to this wireless network, guests will need to open a browser and enter an email address into the Denison-Guest registration web page. Registering will provide their wireless device internet access for 48 hours before needing to re-register.
Denison-Play should be used by students and staff only for wireless devices that are not able to connect to eduroam such as most streaming devices (Apple TV, Roku, and Fire TV) and gaming consoles (Xbox and PS4). Denison-Play is a wireless registration network. Go to “MyDension>My Apps>Register a device to Denison-Play” ot visit https://bradfordreg.denison.edu/registration/ and register your device with the associated MAC address.
To connect to eduroam, please log in with your full Denison email address as your user name and enter your Denison email password. On many device types, you will need to accept a certificate by clicking “Continue” or “OK” after entering your login credentials. For more details about connecting to eduroam, please see the wireless network page within MyDenison.
If you have any questions or problems, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.
Thank you for your cooperation in supporting a safe and secure network experience.
RESOLVED: Uplanned Outage: Campus-Wide Network Services
12:00PM Update
All major production services are available. Work continues to bring low priority services back to full operation. If you experience any issues, please contact the Helpdesk to report the problem and receive assistance.
11:20AM Update
MyDenison is available at https://my.denison.edu/
11:00AM Update
VPN is available
10:20AM Update:
Banner is available at https://banner.denison.edu
Cognos is available at https://cognos.denison.edu
eduroam secure WiFi is available
10:10AM Update:
If you are unable to connect to MyDenison, you may log in to your PC and then connect directly to Denison Apps (Email, Drive, Calendar) by opening a web browser and entering this address
9:40AM Update: Services are partially restored and continuing to restart.
Internet, Dialpad, Notebowl, and Denison Apps/GSuite are available.
WiFi connection through eduroam is not currently available. You may temporarily change your WiFi connection to the Denison Guest network if WiFi is not working for you.
Services Currently unavailable:
Banner Login
MyDenison
VPN
9:05AM System Outage Notice:
This morning ITS noticed interruptions to many of our network services. We have found the cause of the issue and believe that network services should return by 9:30am. We will post an update on the cause of the outage after services are restored.
Completed: Planned Maintenance, Course Display in NoteBowl 8/8/18 11:00-5:00pm
Update 8/8/18 5:05pm:
Today’s maintenance on NoteBowl course display is complete, and courses should be populated with current Banner information. Please report any system issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu. The Help Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/helpdesk for hours).
Original
Local maintenance is underway on Denison’s system connection with our social learning platform NoteBowl to prepare for the upcoming academic year. Please note that you may not see your current or upcoming courses while the maintenance is underway. ITS is working to complete the maintenance and restore full access as quickly as possible.
If you need immediate access to continue your course preparation work, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu and provide the course name(s) and number(s) of the required courses.
This post will be updated as soon as the maintenance is complete.
Planned maintenance: Storage system maintenance 8/9/18
ITS will be performing maintenance on the system that provides storage services for Denison’s servers on Thursday, 8/9/18 from 5:00-7:00 AM. While we don’t expect it to cause an outage, it would be best to not edit files over the network or submit information online during this time period as your work could be lost if a problem occurs.
This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.
Completed: Planned Outage: Network Maintenance on Burton Morgan & Brown Hall, Tues. 8/7/18 5-7am
Update 8/7/18 7:00am:
The network updates are complete. Please report any network issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu. The Help Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/helpdesk for hours).
Original Post:
ITS will be performing network maintenance on Tuesday 8/7/18 from 5:00-7:00am which may result in the loss of the wired or wireless network in the following locations.
Burton Morgan
Brown Hall
Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.
This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.
Completed: Planned Maintenance, NoteBowl System Maintenance on 8/8/18 from 7:00-8:00am
Update 8/8/18 8:00am:
Today’s maintenance is complete. You may briefly see a redirecting message when you login. This is normal. Please report any system issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu. The Help Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/helpdesk for hours).
Original post
NoteBowl will be performing maintenance on their system on Wednesday, August 8, 2018, from 7:00-8:00 AM. While we don’t expect it to cause an outage, it would be best not to attempt to login and work in NoteBowl during this time.
This post will be updated when the work is complete. If you experience any issues logging into NoteBowl after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.
Duo Tip from the ITS Help Desk – Use the “Remember Me for 30 Days” Option!
If you are approving your login through Duo every time you log into Denison web-based services like MyDenison or Denison Apps, you don’t need to! Duo provides a “Remember Me for 30 Days” option. When you use this, you only have to approve your login through Duo once every 30 days for that device/browser. (It is unique to each device/browser combination.)
See this quick video from the ITS Help Desk to see it in action!
Have any Duo questions or problems? Contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.