by ·Comments Off on Are you enrolled in the Duo Two-Factor Authentication service yet? If not, act now!

Beginning Tuesday July 31, you will need to use Duo to approve logins to Denison web-based services like MyDenison and Denison Apps. This added layer of security makes it more difficult for potential intruders to gain access to your account and steal personal data or identity. While the easiest and preferred method to use Duo is with the Duo Mobile app on a smartphone, there are multiple ways to use Duo, even if you don’t have access to a mobile phone. If you have not yet enrolled in Duo, when you log in to MyDenison or Denison Apps, you will see a Duo window with a “Start Setup” button and will need to enroll before you can proceed. To learn more and enroll, please see this Help Desk Online FAQ.

If you have any questions or encounter any problems, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on Completed: Planned maintenance: System disk maintenance 7/31/18

Update 7/31/18 7:00am:

Today’s maintenance is complete. Please report any network issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu. The Help Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/helpdesk for hours).

Original Post:

ITS will be performing maintenance on Banner and Web systems on Tues, 7/31/18 from 5:00-7:00 AM. While we don’t expect it to cause an outage, it would be best to not edit files over the network or submit information online during this time period as your work could be lost if a problem occurs.

This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on Completed: Planned Outage: Network Maintenance on Bryant Arts Center, Mon. 7/30/18 6-7am

Update 7/30/18 7:15am:

The network updates are complete. Please report any network issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu. The Help Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/helpdesk for hours).

Original Post:

ITS will be performing network maintenance on Monday 7/30/18 from 6:00-7:00am which may result in the loss of the wired or wireless network in the following locations.

Bryant Arts Center

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.

This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on Olin, Samson Talbot labs and e-classrooms closing for maintenance Aug 6-10

The following computer labs and learning spaces will be closed for maintenance during the week of August 6-10, 2018:

Olin 116
Olin 117
Olin 314
Samson Talbot 310

During the maintenance window, many of the computers in these spaces will be replaced with new models; computers not due for replacement will be upgraded with new software.

These spaces will not be available for use during the maintenance window, and are scheduled to re-open on August 13, 2018.

by ·Comments Off on Completed: Planned Outage: Network Maintenance on Olin Hall, Wed. 7/25/18 5-10am

Update 7/25/18 8:15am

The network updates are complete. Please report any network issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu. The Help Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/helpdesk for hours).

Original Post:

ITS will be performing network maintenance on Wednesday 7/25/18 from 5:00-10:00am which may result in the loss of the wired or wireless network in the following locations.

Olin Hall

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.

This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on Completed: Planned interruptions for network drive access and printing on Thu. 7/26/18 between 4:00am and 7:30am

File and print server updates are complete. Please report any issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu (see www.denison.edu/its/helpdesk for hours).

Original post:
ITS is planning to install latest updates on servers hosting shared network drives (PERSONAL, SHARED, MEDIA, SCRATCH, etc) on Thursday 7/26/18 between 4:00am and 7:30am. As these updates are being applied, there will be up to 1 hour outages for the above network drives while servers are updated and rebooted to complete installation. Please do not update files stored on the network file servers during these time periods.

by ·Comments Off on Completed: Planned Outage: Banner Unavailable on 7/21/18 from 5:00AM-12:00PM for Maintenance

Update 10:45am

All maintenance completed successfully. If you encounter any issues please clear your browser cache. Additionally, if you logged into MyDenison during the maintenance period please log out and then login again for your full list of MyApps.

Original Post:

ITS will be performing Banner (INB) and Self-Service Banner (SSB) maintenance and upgrades, this Saturday, 7/21 – 5:00 AM to 12:00 PM.

Banner, Self Service and all related systems such as Xtender, Axiom, Xtender, Jaggaer (formerly SciQuest) e-procurement, Cognos, and portions of MyDenison that rely on Banner data will be unavailable during this maintenance window.

When the maintenance work is completed, this post will be updated with additional information.

by ·Comments Off on Completed: Planned Outage: Network Maintenance on Stone Hall, Friday. 7/20/18 6-7am

Update 7/20/18 7:35am:

The network updates are complete. Please report any network issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu. The Help Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/helpdesk for hours).

Original Post:

ITS will be performing network maintenance on Friday 7/20/18 from 6:00-7:00am which may result in the loss of the wired or wireless network in the following locations.

Stone Hall

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.

This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on Completed: Planned Outage: Network Maintenance on Huffman Hall, Thurs. 7/19/18 5-7am

Update 7/19/18 7:40am

The network updates are complete. Please report any network issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu. The Help Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/helpdesk for hours).

Original Post:

ITS will be performing network maintenance on Thursday 7/19/18 from 5:00-7:00am which may result in the loss of the wired or wireless network in the following locations.

Huffman Hall

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.

This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.