by ·Comments Off on RESOLVED: Uplanned Outage: Campus-Wide Network Services

12:00PM Update
All major production services are available. Work continues to bring low priority services back to full operation. If you experience any issues, please contact the Helpdesk to report the problem and receive assistance.

11:20AM Update
MyDenison is available at https://my.denison.edu/

11:00AM Update
VPN is available

10:20AM Update:
Banner is available at https://banner.denison.edu
Cognos is available at https://cognos.denison.edu
eduroam secure WiFi is available

10:10AM Update:
If you are unable to connect to MyDenison, you may log in to your PC and then connect directly to Denison Apps (Email, Drive, Calendar) by opening a web browser and entering this address

https://apps.denison.edu

9:40AM Update: Services are partially restored and continuing to restart.

Internet, Dialpad, Notebowl, and Denison Apps/GSuite are available.

WiFi connection through eduroam is not currently available. You may temporarily change your WiFi connection to the Denison Guest network if WiFi is not working for you.

Services Currently unavailable:
Banner Login
MyDenison
VPN

9:05AM System Outage Notice:
This morning ITS noticed interruptions to many of our network services. We have found the cause of the issue and believe that network services should return by 9:30am. We will post an update on the cause of the outage after services are restored.

by ·Comments Off on Completed: Planned Maintenance, Course Display in NoteBowl 8/8/18 11:00-5:00pm
Update 8/8/18 5:05pm:

Today’s maintenance on NoteBowl course display is complete, and courses should be populated with current Banner information. Please report any system issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu. The Help Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/helpdesk for hours).

Original
Local maintenance is underway on Denison’s system connection with our social learning platform NoteBowl to prepare for the upcoming academic year. Please note that you may not see your current or upcoming courses while the maintenance is underway. ITS is working to complete the maintenance and restore full access as quickly as possible.
If you need immediate access to continue your course preparation work, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu and provide the course name(s) and number(s) of the required courses.
This post will be updated as soon as the maintenance is complete.

by ·Comments Off on Planned maintenance: Storage system maintenance 8/9/18

ITS will be performing maintenance on the system that provides storage services for Denison’s servers on Thursday, 8/9/18 from 5:00-7:00 AM.  While we don’t expect it to cause an outage, it would be best to not edit files over the network or submit information online during this time period as your work could be lost if a problem occurs.

This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on Completed: Planned Outage: Network Maintenance on Burton Morgan & Brown Hall, Tues. 8/7/18 5-7am

Update 8/7/18 7:00am:

The network updates are complete. Please report any network issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu. The Help Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/helpdesk for hours).

Original Post:

ITS will be performing network maintenance on Tuesday 8/7/18 from 5:00-7:00am which may result in the loss of the wired or wireless network in the following locations.

Burton Morgan

Brown Hall

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.

This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on Completed: Planned Maintenance, NoteBowl System Maintenance on 8/8/18 from 7:00-8:00am

Update 8/8/18 8:00am:

Today’s maintenance is complete. You may briefly see a redirecting message when you login. This is normal. Please report any system issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu. The Help Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/helpdesk for hours).

Original post

NoteBowl will be performing maintenance on their system on Wednesday, August 8, 2018, from 7:00-8:00 AM. While we don’t expect it to cause an outage, it would be best not to attempt to login and work in NoteBowl during this time.

This post will be updated when the work is complete. If you experience any issues logging into NoteBowl after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on Duo Tip from the ITS Help Desk – Use the “Remember Me for 30 Days” Option!

If you are approving your login through Duo every time you log into Denison web-based services like MyDenison or Denison Apps, you don’t need to! Duo provides a “Remember Me for 30 Days” option. When you use this, you only have to approve your login through Duo once every 30 days for that device/browser. (It is unique to each device/browser combination.)

See this quick video from the ITS Help Desk to see it in action!

Have any Duo questions or problems? Contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on Completed: Planned Login Maintenance, Thur 8/2/18 6:00-7:00am

Between 6:00 and 7:00 AM on Thur 8/2/18, ITS will perform routine maintenance on the Login infrastructure. During this maintenance period, there will be a brief 1-2 minute window when users will not be able to login to BigRedID based services such as Denison Apps, MyDenison, NoteBowl and other services.

If you experience login issues with BigRedID based services after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on Planned Change: McAfee Agent upgrade on Denison-owned Windows Computers starting Thu 8/2/18

On 8/2/18 ITS will release an upgrade to the McAfee Agent on Denison-owned Windows computers. This upgrade is “silent” and will not impact your ability to use your computer while it is happening. At some point during the upgrade process, you might notice a Windows notification regarding your antivirus protection being off. It should resolve itself after a short period of time once the new software version is installed and running. If the Windows notification stays there permanently, please contact the ITS Help Desk at helpdesk@denison.edu or 740-587-6395.

by ·Comments Off on Completed: Planned maintenance: Storage system maintenance 8/2/18

Update 8/2/18 6:30am:

Today’s maintenance is complete. Please report any system issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu. The Help Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/helpdesk for hours).

Original Post:

ITS will be performing maintenance on the system that provides storage services for Denison’s servers on Thursday, 8/2/18 from 5:00-7:00 AM.
While we don’t expect it to cause an outage, it would be best to not edit files over the network or submit information online during this time period as your work could be lost if a problem occurs.

This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on Are you enrolled in the Duo Two-Factor Authentication service yet? If not, act now!

Beginning Tuesday July 31, you will need to use Duo to approve logins to Denison web-based services like MyDenison and Denison Apps. This added layer of security makes it more difficult for potential intruders to gain access to your account and steal personal data or identity. While the easiest and preferred method to use Duo is with the Duo Mobile app on a smartphone, there are multiple ways to use Duo, even if you don’t have access to a mobile phone. If you have not yet enrolled in Duo, when you log in to MyDenison or Denison Apps, you will see a Duo window with a “Start Setup” button and will need to enroll before you can proceed. To learn more and enroll, please see this Help Desk Online FAQ.

If you have any questions or encounter any problems, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.