by ·Comments Off on Completed: Planned Banner Maintenance Monday, 12/30/2019 from 5:00am – 5:00pm

Update 1:25 PM:

All Banner maintenance has been completed successfully.

If you experience any issues with Banner today, please clear your cache. To do this in Google Chrome, click on the Chrome menu (3 vertical dots in the upper righthand corner) and then choose “More Tools”, and then “Clear browsing data”. Make sure the Time Range is set to “All time” and that “Cached images and files” is checked and then click on “Clear Data”. For instructions on clearing your cache in other web browsers, see https://www.pcmag.com/article2/0,2817,2480401,00.asp

If you continue to have problems, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

Original Post:

ITS will be performing critical end of year upgrades and routine maintenance to Banner on Monday, 12/30/2019 from 5:00am – 5:00pm. Banner Admin pages along with Banner Self-Service will be updated. During this time, Banner Admin Pages, Self-Service, and all related systems such as Xtender, Jaggaer (e-procurement), Cognos, and portions of MyDenison that rely on Banner data will be unavailable during this maintenance window.

When the maintenance work is completed, this post will be updated with additional information.

by ·Comments Off on Monthly Security Awareness Newsletter – December

December edition:

 

Messaging / Smishing Attacks

(https://www.sans.org/security-awareness-training/resources/messaging-smishing-attacks)

 

OUCH! is the world’s leading, free security awareness newsletter designed for the common computer user. Published every month and in multiple languages, each edition is carefully researched and developed by the SANS Securing The Human team, SANS instructor subject matter experts and team members of the community. Each issue focuses on and explains a specific topic and actionable steps people can take to protect themselves, their family and their organization.

by ·Comments Off on [RESOLVED]: Duo Service Alert: Potential Issue with Duo Approvals through SMS text message

RESOLVED 12/5/2019 2:56 PM

Duo Security has resolved the issue with SMS text message passcodes.

You can check the Duo status page directly at http://status.duo.com. This post will also be updated as more information becomes available.

DUO TIP: If you have a smartphone, ITS recommends using the Duo Mobile app – it is faster, more secure, and free. Please see this NetNotes post for details: https://netnotes.denison.edu/duo-push-faster-free-and-more-secure

For questions about Duo, please contact the ITS Help Desk at helpdesk@denison.edu or 740-587-6395.

 

UPDATE 12/5/2019 1:54 PM

Duo Security has received confirmation that SMS passcodes are successfully being generated. The issue is being closely monitored.

You can check the Duo status page directly at http://status.duo.com. This post will also be updated as more information becomes available.

DUO TIP: If you have a smartphone, ITS recommends using the Duo Mobile app – it is faster, more secure, and free. Please see this NetNotes post for details: https://netnotes.denison.edu/duo-push-faster-free-and-more-secure

For questions about Duo, please contact the ITS Help Desk at helpdesk@denison.edu or 740-587-6395.

 

ORIGINAL POST:

Duo Security has received reports of degraded SMS text messages to US numbers. If you need to approve your login through Duo and have another option available, such as a Duo push or phone calls, please use that if you are having trouble with the SMS text option.

You can check the Duo status page directly at http://status.duo.com. This post will also be updated as more information becomes available.

DUO TIP: If you have a smartphone, ITS recommends using the Duo Mobile app – it is faster, more secure, and free. Please see this NetNotes post for details: https://netnotes.denison.edu/duo-push-faster-free-and-more-secure

For questions about Duo, please contact the ITS Help Desk at helpdesk@denison.edu or 740-587-6395.

by ·Comments Off on INFO: Windows updates/security patches will be deployed on 12/2/2019

Denison Information Technology Services (ITS) will be releasing security patches and critical updates to Windows computers the evening of 12/2/2019.  Users will be notified when updates are available via a Windows prompt that states, “You need some updates. Please select this message to install.”

ITS recommends users install the updates at their earliest convenience. Updates will take about 30 minutes to install, including a reboot to complete the process.

If you experience any issues or have any questions, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on Completed: Planned Login Maintenance, Tue 12/3/19 5:00-7:00 am

Between 5:00 and 7:00 AM on Tue 12/3/19, ITS will perform routine maintenance on the Login infrastructure. During this maintenance period, there will be a brief 1-2 minute window when users will not be able to login to BigRedID based services such as Denison Apps, MyDenison, NoteBowl, and other services.

If you experience login issues with BigRedID based services after this time, please contact the ITS Help Desk at 740-587-639

by ·Comments Off on INFO: Personal Website Updates Requiring VPN from Off Campus December 1, 2019

As part of strengthening cybersecurity practices, Information Technology Services (ITS) must retire legacy access methods in order to keep your data safe. Beginning December 1, 2019, you will need to login to the VPN prior to accessing and updating your personal website content from off campus. This will not affect how visitors outside of Denison view any of your content.

To access the VPN, please download and install the Pulse Secure software available by choosing Remote Access from the My Apps drop down in MyDenison.

If you have questions/concerns or need any assistance, please contact the ITS Help Desk at helpdesk@denison.edu or 740-587-6395.

by ·Comments Off on Completed: Planned Banner Maintenance Tuesday, 11/26/2019 from 5:00am – 7:00am

Update 7:10AM:

All production Banner maintenance has been completed successfully.

If you experience any issues with Banner today, please clear your cache. To do this in Google Chrome, click on the Chrome menu (3 vertical dots in the upper righthand corner) and then choose “More Tools”, and then “Clear browsing data”. Make sure the Time Range is set to “All time” and that “Cached images and files” is checked and then click on “Clear Data”. For instructions on clearing your cache in other web browsers, see https://www.pcmag.com/article2/0,2817,2480401,00.asp

If you continue to have problems, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

Original Post:

ITS will be performing minor upgrades to Banner Admin Pages and Xtender on Tuesday, 11/26/2019 from 5:00am – 7:00am. During this time these applications may not be available or respond sluggishly.

When the maintenance work is completed, this post will be updated with additional information.

by ·Comments Off on Completed: Planned MyDenison Server Update on Tuesday November 26th 6:00 – 7:30 am

[Update 6:50am]

The update has been completed and MyDenison is back online.

[Original Post]

There is a planned server update for MyDenison on Tuesday November 26th between 6:00 and 7:30am. During this time MyDenison may be down or offline for periods of time. This post will be updated once the update is complete.

If you have any questions or concerns, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on [Completed] Planned Maintenance – Pulse Secure Remote VPN, Wednesday 11/27/19 5 am – 7 am

Update:
11/27/19 5:30 am
The maintenance has been completed. Please report any issues to the ITS Helpdesk.

Original Post:
ITS will be performing maintenance on the Pulse Secure Remote VPN service on Wednesday, 11/27/19 between 5 am – 7 am. This maintenance might cause interruptions in remote access to the campus network using Pulse Secure VPN during the maintenance window.

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.

This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on [Completed] Planned Network Maintenance – Tuesday 11/26/19 5 am – 7 am

Update:
11/26/19 5:30 am

The network maintenance has been completed. Please report any issues to the ITS Helpdesk.

Original Post:
ITS will be performing network maintenance on Tuesday, 11/26/19 from 5:00-7:00 am which may result in the loss of the wired or wireless network in the following locations:

Swasey Chapel
Mitchell Center

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.

This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.