by ·Comments Off on Service Issue: Denison Directory on Cisco Phones Not Working in Some Buildings

ITS has received and confirmed reports that the “Denison Directory” option on Cisco phones in a number of buildings is not working. When the Denison Directory is selected, the phone displays “Error! Host Not Found”. If you experience this issue, when you have a few minutes, please unplug the network cable in the far left data jack on the bottom of your phone and then plug it back in. This will reboot and re-register your phone.

Please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu if you have any questions or the above step does not resolve the problem.

by ·Comments Off on [RESOLVED] UNPLANNED OUTAGE – Login Unavailable – 1/13/2020 7:55 AM

Update 1/13/2020 8:15 AM:

Information Technology Services (ITS) has restored login capability as of 8:10 AM on Monday, January 13, 2020.

For question or concerns, please contact the ITS Help Desk: helpdesk@denison.edu or 740-587-6395.

Original Post 1/13/2020 7:55 AM:

Login is currently unavailable.  ITS is currently investigating. We will post an update as soon as this issue is resolved.

For question or concerns, please contact the ITS Help Desk: helpdesk@denison.edu or 740-587-6395.

by ·Comments Off on Completed: Planned Banner Outage Saturday, 1/11/2020 from 7:00am – Noon

Update 1/11/2020 12:40PM:

All maintenance has been completed successfully and services have been restored.

Original Post:

Information Technology Services (ITS) will be performing upgrades to core network infrastructure Saturday, January 11, 2020 beginning at 7:00 AM. As a precaution, Banner and related services will be shutdown. During this time, Banner Admin Pages, Self-Service, and all related systems such as Xtender, Jaggaer (e-procurement), Cognos, and portions of MyDenison that rely on Banner data will be unavailable.

When the network maintenance is completed and Banner services are restored, this post will be updated with additional information.

If you experience any issues or have any questions, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on INFO: Windows updates/security patches will be deployed on 1/8/2020

Denison Information Technology Services (ITS) will be releasing security patches and critical updates to Windows computers the evening of Wednesday, January 8, 2020.  Users will be notified when updates are available via a Windows prompt that states, “You need some updates. Please select this message to install.”

ITS recommends users install the updates at their earliest convenience. Updates will take about 30 minutes to install, including a reboot to complete the process.

If you experience any issues or have any questions, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on Completed: Planned MyDenison Upgrade on Friday January 10th 8pm – Midnight

[Update 11:15]

The update has been completed and MyDenison is back online.

[Orginal Post]

MyDenison will be down for maintenance this Friday January 10th at 8pm. Due to the nature of the upgrade the site will be down for many hours. We plan to have it back up and available by Midnight. This post will be updated once the upgrade is complete.

If you have any questions or concerns, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on Planned Network Maintenance Saturday, 1/11/2020 from 7:00am – Noon

Update: 1/11/2020 10:30 am

The network maintenance has been completed. Please report any issues to the ITS Helpdesk.

Original Message:

ITS will be performing network maintenance on Saturday 1/11/2020 from 7:00-noon which will result in the loss of the wired or wireless network access multiple times in the following locations:

Buildings: Fellows, Barney, Library, Ebaugh, Higley, Olin, Talbot, Slayter, Doane Admin
Resources: Access to administrative applications, MyDenison, and other on campus resources will be affected

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.

This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on Completed: Planned Sierra Maintenance: Tuesday, January 7 5am-7am

Update 1/7/2020 8:15am

This morning’s update has completed.  If you experience any issues please contact your library.  There will be another maintenance window on Saturday, January 11th 6am-9am.

Original message:

Ohio5 will be performing maintenance on the Sierra Library servers tomorrow morning, Tuesday, January 7 between 5am – 7am. Both the Sierra application and the CONSORT catalog will be offline during this time.

by ·Comments Off on [COMPLETED] Planned Outage: Network Maintenance Thursday, 1/9/20 5 am – 7 am

Update: 1/9/2020 6 am

The network maintenance has been completed. Please report any issues to the ITS Helpdesk.

Original Post:

ITS will be performing network maintenance on Thursday 1/9/2020 from 5:00-7:00 am which may result in the loss of the wired or wireless network across multiple buildings on campus.

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.

This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on [COMPLETED] Planned Outage: Network Maintenance Tuesday, 1/7/2020 5 am – 7 am

Update – 1/7/2020 6 am

The maintenance has been completed. Please report any issues to the ITS Helpdesk.

Original Post:

ITS will be performing network maintenance on Tuesday 1/7/20 from 5:00-7:00 am which may result in the loss of the wired or wireless network in the following locations:

Eisner Performing Arts Center

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.

This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on INFO: New R and R Studio Versions Available on Lab Machines

Information Technology Services (ITS) has released the latest versions of R and R Studio to all Denison lab computers.

The latest versions are as follows:

  • R Studio – 1.2.5033
  • R – 3.6.2

If you have questions, concerns or are unable to connect to the R and R Studio software, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.